<p>A large company in Rockville is seeking an Accounts Payable specialist to work in their corporate office.</p><p>Duties include:</p><ul><li>Coding, matching, batching, and entering invoices into SAP</li><li>Cutting checks</li><li>Handling vendor inquiries</li><li>Processing 1099’s</li><li>Reconciliations</li></ul><p><br></p>
We are looking for an Accounts Payable Specialist to join our team in Glen Arm, Maryland. In this Contract to permanent role, you will be responsible for ensuring the accurate and timely processing of invoices, reconciliation of purchase orders, and execution of payment runs. The ideal candidate will have strong organizational skills, advanced proficiency in Microsoft Excel, and experience in a manufacturing or multinational setting.<br><br>Responsibilities:<br>• Accurately process vendor invoices and ensure timely entry into the accounting system.<br>• Manage bi-weekly and monthly payment runs using checks, virtual payment cards, ACH, and other electronic methods in compliance with company policies.<br>• Utilize Excel tools such as pivot tables and formulas to prepare complex accounts payable entries and manage data.<br>• Address vendor inquiries and foster detail-oriented relationships to maintain trust and efficiency.<br>• Collaborate with purchasing and receiving teams to resolve discrepancies related to invoices and purchase orders.<br>• Process domestic and international invoices and payments, ensuring compliance with applicable regulations.<br>• Assist with month-end closing activities, including preparing invoice accruals and reviewing unvouchered payables.<br>• Maintain organized records of transactions and supporting documentation, including digitizing paper documents for storage.<br>• Support internal and external audits by providing required documentation and ensuring accuracy.<br>• Review open purchase order receipts and coordinate with internal and external partners to reconcile balances.
<p>A large company in Gaithersburg is seeking an Accounts Payable specialist to work in their corporate office.</p><p>Duties include:</p><ul><li>Coding, matching, batching, and entering invoices into SAP</li><li>Cutting checks</li><li>Handling vendor inquiries</li><li>Processing 1099’s</li><li>Reconciliations</li></ul><p><br></p>
<p>We are looking for an experienced Accounts Payable Specialist to join our team on a contract basis in Columbia, Maryland. This role involves managing a high volume of manual processes, including invoice matching and coding, within a fast-paced manufacturing environment. The position offers a great opportunity to contribute to process improvements and support the team during a transitional period.</p><p><br></p><p>Responsibilities:</p><p>• Process and code invoices with accuracy, ensuring all entries comply with company policies and procedures.</p><p>• Perform three-way matching for inventory items to ensure proper reconciliation of purchase orders, receipts, and invoices.</p><p>• Handle freight billing and related manual matching tasks to maintain accurate records.</p><p>• Collaborate with other team members to address backlogs and ensure timely processing of payments.</p><p>• Support process automation and identify opportunities to enhance efficiency in AP workflows.</p><p>• Work closely with the outgoing team member to ensure a smooth transition of responsibilities.</p><p>• Maintain detailed records and assist in resolving discrepancies or issues related to vendor accounts.</p><p>• Provide additional support for ad-hoc tasks as needed within the accounting department.</p>
<p>Robert Half has a new direct-hire opportunity for an Accounts Payable Specialist for a growing organization in the Towson, Maryland area. This is a hybrid position! The ideal candidate will have strong organizational skills at least one year of accounts payable experience. Candidates should have experience in maintaining a database of financial information and be able to recognize and solve any problems that may arise. Candidates with proven experience in high volume environments are encouraged to apply.</p><p><br></p><p>Responsibilities</p><ul><li>Review and record invoices from vendors</li><li>Process full-cycle accounts payable</li><li>Manage company vendors and new vendor set-up process</li><li>Have knowledge of approved vendors and policies to avoid paying unauthorized invoices and expenses</li><li>Maintain 1099s and generate report at year end</li><li>Special accounting projects as assigned</li></ul>
<p>We are looking for an experienced Accounts Receivable Manager to lead and oversee the financial operations of the accounts receivable department for our client in Lancaster. In this role, you will manage collections, maintain accurate financial records, and ensure the smooth functioning of billing processes. Your leadership and organizational skills will be key in fostering an efficient and results-driven team.</p><p><br></p><p>Responsibilities:</p><p>• Lead and supervise the Accounts Receivable team, providing training, guidance, and performance evaluations to ensure high efficiency.</p><p>• Oversee all collection activities, including account assessments, client communications, and resolution of billing discrepancies.</p><p>• Maintain accurate and up-to-date financial records by monitoring collection reports and updating account details in the accounting system.</p><p>• Prepare and present reports, correspondence, and updates to internal and external stakeholders.</p><p>• Identify and address issues contributing to client payment delays, collaborating with management to implement solutions.</p><p>• Process adjustments, credits, and other account changes in a timely and detail-oriented manner.</p><p>• Monitor aging reports and ensure timely follow-up to minimize overdue accounts.</p><p>• Collaborate with other departments to improve billing processes and financial reporting</p>
<p>We are looking for an experienced Sr. Accounting Manager/Assistant Controller to join our team in the DMV. This long-term contract position requires a detail-oriented individual who can support day-to-day operations, streamline processes, and lead initiatives to enhance efficiency and controls within the Accounts Payable function. The ideal candidate will bring expertise in procurement readiness and contribute to the ongoing development of scalable solutions.</p><p><br></p><p>Responsibilities:</p><p>• Review daily accounts payable operations, including invoice processing, addressing vendor inquiries, and ensuring timely payments.</p><p>• Assist with month-end close activities to maintain the accuracy and continuity of financial records.</p><p>• Lead process improvement initiatives, such as enhancing reporting capabilities, identifying duplicate payments, and optimizing vendor statement reconciliations.</p><p>• Develop and implement scalable tools to improve accounts payable workflows and controls.</p><p>• Collaborate on special projects, including real estate vendor query optimizations, P-card close improvements, and new office integrations.</p><p>• Provide expertise in preparing the Accounts Payable team for procurement and procure-to-pay (P2P) tool upgrades.</p><p>• Conduct reviews of payment terms against vendor contracts to ensure compliance and accuracy.</p><p>• Monitor and refine escheatment processes and other financial controls.</p><p>• Create dashboards and reports to improve visibility into accounts payable operations.</p>
<p>We are looking for a skilled Accounts Receivable Specialist to join our team in Baltimore, Maryland. In this Contract to permanent position, you will play a crucial role in managing invoicing, reconciliations, and collections while ensuring the accuracy of financial records and supporting the overall accounts receivable process. This opportunity is ideal for someone who thrives in an analytical and detail-oriented environment and possesses advanced Excel skills.</p><p><br></p><p>Responsibilities:</p><p>• Process daily invoices as part of a collaborative team effort.</p><p>• Investigate and resolve discrepancies related to payments and invoicing, including past-due amounts.</p><p>• Reconcile accounts receivable balances on a monthly basis to maintain accurate financial records.</p><p>• Draft and send correspondence for overdue accounts, and contact delinquent account holders to arrange payments.</p><p>• Generate detailed reports on account statuses and provide actionable insights.</p><p>• Utilize portals to manage and track accounts receivable activities.</p><p>• Organize and maintain files related to accounts receivable for easy retrieval and reference.</p><p>• Handle customer deposits.</p><p>• Perform additional duties as assigned to support the financial department.</p>
<p>A respected organization is seeking a billing specialist to work in their Gaithersburg office. </p><p>Duties include:</p><p>· Calculating, recording, inputting or processing financial data</p><p>· Preparing customer invoices based on accounting procedures</p><p>· Researching and investigating discrepancies in invoices to determine the accuracy of charges</p><p>· Matching payments to invoice numbers or sales orders</p><p>· Handling customer inquiries regarding billing issues</p><p>· Managing an Accounts Receivable ledger and Accounts Receivable files</p><p>· Submitting daily reports to management on accounts receivable operations</p><p><br></p><p><br></p>
<p>A service company in Gaithersburg is seeking a billing specialist to work in their office. </p><p>Duties include:</p><p>· Calculating, recording, inputting or processing financial data</p><p>· Preparing customer invoices based on accounting procedures</p><p>· Researching and investigating discrepancies in invoices to determine the accuracy of charges</p><p>· Matching payments to invoice numbers or sales orders</p><p>· Handling customer inquiries regarding billing issues</p><p>· Managing an Accounts Receivable ledger and Accounts Receivable files</p><p>· Submitting daily reports to management on accounts receivable operations</p><p><br></p>
<p>Large lawfirm in Lancaster, PA seeks a Billing Coordinator!</p><p><br></p><p>Overview:</p><p>The Billing Coordinator plays a key role in supporting the firm’s financial operations by overseeing billing activities for a designated group of attorneys. This role is ideal for someone who thrives in a fast‑moving professional services environment, enjoys problem‑solving, and can confidently manage communication across teams and client groups.</p><p><br></p><p>Responsibilities:</p><ul><li>Billing Management</li><li>Oversee all billing activity for an assigned attorney group, including reviewing unbilled time, identifying issues, and taking appropriate action to resolve account discrepancies or concerns.</li><li>Electronic Billing (eBilling)</li><li>Handle the full eBilling cycle—from invoice preparation and submission to follow‑up, collections tracking, and status reporting—for designated attorneys.</li><li>Reporting & Analysis</li><li>Generate or gather ad hoc reports and other financial summaries as requested, ensuring accuracy and timely delivery.</li><li>Process Enhancement</li><li>Recommend improvements to billing workflows and assist in rolling out new procedures or efficiencies as needed.</li></ul><p><br></p><p><br></p>
<p>My client is a law firm that has a great opportunity for someone looking for a role as the Director of Accounting for their organization which is based in Washington, DC. The ideal candidate selected for the Director of Accounting position will be responsible for overseeing the accounting department operations, supervising AP and AR specialists, assist with producing monthly reports, lead the month-end close process, reconcile various accounts, assist with audits providing necessary support schedules, support relevant tax issues, help with the annual budget and support the CFO with other duties as needed. This role offers an amazing benefit package, good work-life balance with flexibility and amazing work culture.</p><p><br></p><p>Daily responsibilities of the Director of Accounting include:</p><p><br></p><p>· Lead team to complete month-end close.</p><p>· Provide various monthly reports.</p><p>· Assist with supporting schedules for audit.</p><p>· Oversee daily accounting procedures.</p><p>· Preparation of financial statements.</p><p>· Review various account reconciliations.</p><p>· Support tax issues.</p>
<p>Our client is looking for an experienced and strategic Director of Accounting to oversee and refine their accounting operations. This role is ideal for a driven individual who excels in managing multi-entity environments and delivering accurate financial insights. The Director will play a pivotal role in ensuring compliance, mentoring a growing team, and contributing to the company’s financial strategy. This role is in the office 2-3 times a week in Baltimore, MD.</p><p><br></p><p>Responsibilities:</p><p>• Direct daily accounting operations, including general ledger maintenance, month-end closings, reconciliations, and preparation of financial reports.</p><p>• Develop and implement effective accounting processes, controls, and policies tailored to a dynamic, multi-entity organization.</p><p>• Collaborate with FP&A, operations teams, and executive leadership to deliver timely and precise financial analysis and insights.</p><p>• Oversee the integration of newly acquired entities, ensuring alignment of accounting policies and consolidation of financial statements.</p><p>• Manage cash flow, accounts payable and receivable, payroll, and fixed asset accounting.</p><p>• Ensure compliance with organizational standards and maintain readiness for annual audits.</p><p>• Lead, train, and support a growing team of accounting staff, including both remote and onsite personnel.</p><p>• Assist in optimizing accounting systems and processes as the company scales, particularly within healthcare, multisite, or roll-up accounting platforms.</p><p>• Prepare comprehensive materials for board meetings and maintain direct communication with private equity sponsors.</p>
<p>Established services provider is looking to hire an Accounting Manager who can build and maintain a strong financial team! This role involves maintaining internal controls, supporting strategic financial initiatives, preparing monthly account reconciliations, coordinating financial tax audits, monitor and analyze account data, overseeing the month end close process, entering general ledger activities, and staying updated on changes in accounting standards and regulations to ensure ongoing financial health and growth. The ideal Accounting Manager will have solid financial analysis skillset, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the capacity to multi-task while meeting crucial deadlines.</p><p><br></p><p>What you get to work on daily</p><p>· Supervise and lead the accounting team, including accounts payable/receivable and general ledger</p><p>· Manage month-end and year-end closings</p><p>· Coordinate and support external audits </p><p>· Oversee tax filings ensuring compliance with local, state and federal regulations</p><p>· Prepare monthly, quarterly, and annual financial reports/statements</p><p>· Analyze financial data and provide insights to senior management</p><p>· Support system implementations, upgrades, and process automation projects</p><p>· Monitor and track internal assets and expenditures</p>
<p>We are looking for an experienced Accounting Manager to join a dynamic organization located in Baltimore, Maryland. This position offers a unique contract-to-permanent opportunity, allowing the successful candidate to make an immediate impact while growing into a permanent role. The Accounting Manager will lead a team, manage critical financial operations, and contribute to the organization's success during a period of transition.</p><p><br></p><p>Responsibilities:</p><p>• Oversee month-end close processes, ensuring accuracy and timeliness of financial reporting.</p><p>• Conduct audits of financial statements and provide detailed analysis to support strategic decisions.</p><p>• Manage journal entries and account reconciliations to maintain the integrity of financial records.</p><p>• Supervise payroll reconciliation and provide oversight of payroll functions without direct processing.</p><p>• Utilize ADP Workforce Now and Dynamics GP systems to streamline accounting operations.</p><p>• Lead and mentor a team of 2–3 employees, fostering growth and collaboration.</p><p>• Collaborate with leadership to identify and implement solutions to improve financial workflows.</p><p>• Prepare and present detailed financial reports to stakeholders, ensuring transparency and clarity.</p><p>• Monitor compliance with organizational policies and regulatory standards.</p><p>• Participate in hybrid work arrangements, balancing in-office and remote work effectively.</p>
<p>Looking to take ownership of nonprofit compliance in a senior, client‑facing role? We’re partnering with a growing advisory firm supporting mission‑driven organizations nationwide and seeking a Nonprofit Manager to lead accounting, reporting, and compliance efforts.</p><p><br></p><p>The Accounting Manager will serve as a senior leader and subject‑matter expert responsible for ensuring regulatory, financial, and ethical compliance across the firm’s nonprofit client portfolio. This role partners closely with clients to oversee governance, bookkeeping, reporting, and risk management while providing strategic guidance on IRS regulations and advocacy rules.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and maintain strong, trusted relationships with nonprofit clients</li><li>Oversee day‑to‑day client workflows, deliverables, and service timelines</li><li>Lead client onboarding processes, including compliance and filing requirements</li><li>Provide responsive, high‑quality service to meet client needs and deadlines</li><li>Oversee and review client accounting functions, including balance sheet and P&L management</li><li>Oversee payroll processes for clients, ensuring compliance with applicable regulations</li><li>Implement and advise on internal controls, compliance policies, and best practices</li><li>Monitor federal, state, and local regulatory changes impacting nonprofit organizations</li></ul><p><br></p>
<p>We are seeking an experienced and hands‑on Accounting Manager to lead and oversee the organization’s financial operations within a U.S. Government contracting environment. This role is highly visible and plays a key part in supporting leadership decision‑making, ensuring regulatory compliance, and improving the efficiency and accuracy of accounting processes. The ideal candidate brings deep GovCon experience, strong analytical skills, and the ability to own accounting functions end‑to‑end.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Financial Reporting</strong></p><ul><li>Prepare, review, and present accurate and timely financial statements, budgets, and forecasts to senior management</li><li>Ensure reporting accuracy and adherence to internal policies and regulatory requirements</li></ul><p><strong>Accounting Operations</strong></p><ul><li>Lead month‑end and year‑end close processes with a focus on accuracy, timeliness, and compliance</li><li>Maintain and enhance accounting policies to ensure consistency with GAAP and regulatory standards</li><li>Oversee general accounting functions, including accounts receivable, accounts payable, payroll, and close activities</li></ul><p><strong>Analysis & Decision Support</strong></p><ul><li>Perform detailed variance analysis, identifying root causes and financial implications</li><li>Analyze financial data to identify trends, risks, and opportunities, delivering actionable insights to leadership</li></ul><p><strong>Contract Lifecycle & Program Support</strong></p><ul><li>Partner with program and project managers to monitor contract performance, including burn rates, funding ceilings, and profitability</li></ul><p><strong>Compliance & Audits</strong></p><ul><li>Lead all DCAA and DCMA audit preparation and serve as the primary point of contact for government auditors</li><li>Ensure ongoing compliance with FAR, CAS, and DCAA requirements</li></ul><p><strong>Internal Controls</strong></p><ul><li>Develop, maintain, and continually improve internal controls to safeguard company assets and ensure financial accuracy</li><li>Assess control effectiveness regularly and implement enhancements to mitigate risk</li></ul><p><strong>Cash Flow Management</strong></p><ul><li>Oversee cash flow operations, ensuring effective cash management and timely payments</li><li>Provide cash flow forecasting, analysis, and insights to support liquidity planning</li></ul><p><br></p>
<p>Our client, an international real estate company is growing and looking to hire on an experienced Accounting Manager for their mixed-use division. The Accounting Manager to oversee financial operations within their real estate development and property management projects. This role requires a proactive leader who can manage accounting functions, analyze investment performance, and ensure compliance with financial standards. Based in Washington, District of Columbia, this position offers an opportunity to contribute to the success of dynamic real estate portfolios.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily accounting activities related to real estate development and property management projects.</p><p>• Conduct detailed performance analyses for real estate investments to support strategic decision-making.</p><p>• Manage due diligence processes for acquisitions and dispositions of assets.</p><p>• Lead the preparation and execution of budgets and financial planning initiatives.</p><p>• Act as the primary point of contact with auditors, tax professionals, and consultants.</p><p>• Supervise and provide guidance to project accountants, ensuring accuracy and efficiency in their work.</p><p>• Regular review and analysis of balance sheet and income statement accounts owned by Senior Accountant</p><p>• Assemble a variety of technical accounting policies, procedures, and analyses</p><p>• Assist in preparing GAAP financial statements through data analysis, document preparation, integrity validation, and reconciliation processes</p><p>• Ensure close deadlines are met by encouraging and managing the accounting team performance during the closing process</p><p><br></p><p>The ideal candidate for this Accounting Manager role will have their BS in Accounting (CPA+), 5+ years of public accounting (audit with real estate clients) or currently coming out of another real estate company with supervisory experience. This role is 3 days/week in the office in DC and the comp range is 110-135K in base salary. To apply to this Accounting Manager role please do so through this post or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035.</p>
<p>My client is a law firm looking for an Accounting Manager to join their team based in Washington, DC. The ideal Accounting Manager for this role will be responsible for supervising small staff, completing the month-end close process, preparing monthly account reconciliations, posting various journal entries, assisting with accounts receivable and accounts payable, preparation of the financial statements, assisting with tax filings and other ad hoc projects as required. The company has a great team, offers great flexibility and good work-life balance along with excellent medical benefits. </p><p><br></p><p>Daily responsibilities of the Accounting Manager include:</p><p><br></p><p>· Facilitate month-end close process.</p><p>· Reconcile balance sheet accounts.</p><p>· Post various journal entries.</p><p>· Prepare financial statements.</p><p>· Assist with other ad hoc duties.</p>
<p>We are looking for an experienced Accounting Clerk to join our team in Lancaster, Pennsylvania. This part-time 12 hour a week contract-to-permanent position offers an excellent opportunity to apply your expertise in financial operations and contribute to the success of a dynamic organization. The ideal candidate will possess strong technical skills and a detail-oriented mindset, capable of handling a variety of accounting tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Reconcile accounts and ensure accuracy of financial records.</p><p>• Manage accounts payable and accounts receivable processes.</p><p>• Process invoices and maintain billing records.</p><p>• Perform accurate and timely data entry of financial information.</p><p>• Utilize accounting software such as QuickBooks for daily operations.</p><p>• Collaborate with internal teams to resolve discrepancies and streamline workflows.</p><p>• Generate and review financial reports to support decision-making.</p><p>• Maintain organized records and ensure compliance with company policies.</p><p>• Assist in preparing documentation for audits or regulatory reviews.</p><p>• Provide support in other accounting and administrative tasks as needed.</p><p>If interested, please send resume on a word document to Jim.kirk@Roberthalf com</p>
<p>We are looking for a detail-oriented Accounting Clerk to join our team in Baltimore, Maryland. In this role, you will assist with various accounting tasks, ensuring accuracy and efficiency in financial transactions. This position is ideal for someone who thrives in a fast-paced environment and has a strong foundation in accounts payable and receivable.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable and accounts receivable transactions with precision and timeliness.</p><p>• Manage invoice generation, tracking, and processing to ensure accurate payment records.</p><p>• Perform data entry tasks to maintain up-to-date and error-free financial records.</p><p>• Reconcile discrepancies in financial data and resolve issues promptly.</p><p>• Assist in preparing reports and summaries related to accounting activities.</p><p>• Collaborate with team members to streamline accounting processes and improve efficiency.</p><p>• Support audits and ensure compliance with financial policies and regulations.</p><p>• Maintain confidentiality and security of financial records and information.</p><p>• Communicate effectively with vendors and clients to address billing inquiries.</p>
We are looking for a skilled Project Accountant to join our team in Baltimore, Maryland. This role offers a unique opportunity to contribute your accounting expertise to diverse projects while working within a dynamic and collaborative environment. If you have a strong background in financial management and a passion for problem-solving, we encourage you to apply.<br><br>Responsibilities:<br>• Oversee project-related accounting tasks, including tracking budgets, expenses, and financial performance.<br>• Prepare and review journal entries, trial balances, and financial reports to ensure accuracy.<br>• Collaborate with project teams to provide financial insights and support decision-making.<br>• Manage accounts payable and receivable processes related to assigned projects.<br>• Utilize tools such as Deltek Vision and Workday to streamline accounting workflows and reporting.<br>• Ensure compliance with accounting standards and organizational policies in all financial activities.<br>• Conduct variance analysis and reconcile discrepancies in project budgets.<br>• Support construction accounting efforts, including cost tracking and resource allocation.<br>• Assist in month-end and year-end closing processes for assigned projects.<br>• Provide guidance and recommendations for improving financial processes and systems.
<p>We are looking for a skilled Project Accountant to join our team in Baltimore, Maryland, on a long-term contract basis. In this role, you will be responsible for overseeing the review, analysis, and verification of documentation submitted by contractors and vendors, ensuring compliance with all applicable regulations. This position requires someone with strong attention to detail who can effectively coordinate with multiple stakeholders while producing accurate reports and maintaining records.</p><p><br></p><p>Responsibilities:</p><p>• Review and verify documents submitted by contractors and vendors for accuracy and compliance with established plans, specifications, and regulations.</p><p>• Analyze estimates and justifications for reimbursement submitted by contractors and vendors.</p><p>• Conduct audits on active contracts to verify monthly progress payments and ensure compliance with project requirements.</p><p>• Compile necessary documentation and reports for the finalization of services, commodities, or construction contracts.</p><p>• Track and interpret project status information using both proprietary and common business software, documenting changes and generating progress reports.</p><p>• Prepare graphs, charts, and other visual aids to reflect project trends, timelines, and revisions.</p><p>• Establish and maintain effective relationships with contractors, vendors, project managers, and other stakeholders.</p><p>• Produce accurate reports and maintain comprehensive records of contract activities.</p>
<p>We are looking for an experienced Accounts Receivable / Collections Specialist to join our client in Red Lion, Pennsylvania. In this role, you will play a critical part in managing financial transactions, ensuring timely payments, and maintaining strong relationships with clients. The position will be fully responsible for the AR/Collections while also supporting the accounting team with payroll, accounts payable and administrative responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage accounts receivable processes to ensure accurate and timely financial records.</p><p>• Conduct commercial collections activities to recover outstanding balances while maintaining strong client relationships.</p><p>• Process cash applications, including verifying and reconciling payments against invoices.</p><p>• Handle billing functions, ensuring invoices are issued promptly and correctly.</p><p>• Monitor account balances and proactively address discrepancies or overdue payments.</p><p>• Collaborate with internal teams to resolve payment disputes and improve collection strategies.</p><p>• Prepare detailed reports on accounts receivable status and collection efforts.</p><p>• Maintain compliance with company policies and applicable financial regulations.</p><p>• Provide exceptional customer service throughout the collections process.</p><p><br></p>