We are looking for a driven IT Coordinator to join our team in Southfield, Michigan. This long-term contract position involves assisting with help desk support and coordination of IT activities, particularly in customer-facing situations. The ideal candidate will have a proactive attitude and excellent communication skills, ensuring smooth operations and technical support.<br><br>Responsibilities:<br>• Provide initial troubleshooting support for IT-related issues, ensuring timely resolutions.<br>• Assist with conference room setup, including display and A/V equipment functionality.<br>• Monitor and complete daily checklists to maintain operational efficiency.<br>• Coordinate with the IT department to address and resolve service desk tickets.<br>• Support end users with basic queries related to Active Directory and Windows 10.<br>• Maintain accurate records of IT activities and issue resolutions.<br>• Ensure smooth operation of Microsoft Windows systems and provide basic troubleshooting.<br>• Deliver exceptional customer service by addressing technical concerns promptly.<br>• Collaborate with team members to improve IT support processes.
We are looking for a Senior Help Desk Analyst to join our team in Dearborn, Michigan. This long-term contract position requires an individual who is both technically skilled and highly personable, as it involves regular interaction with end users and serves as the frontline for IT support. The ideal candidate will bring advanced technical expertise, a positive attitude, and the ability to work independently while upholding company policies.<br><br>Responsibilities:<br>• Provide comprehensive hardware and software support, ensuring a balanced focus on both areas.<br>• Utilize Smart Deploy imaging systems to manage device setups and configurations.<br>• Support and troubleshoot issues in an environment consisting of 40% Mac and 60% Windows operating systems.<br>• Handle technical concerns for 400–600 end users with efficiency and professionalism.<br>• Resolve service desk tickets promptly, maintaining excellent communication throughout the process.<br>• Collaborate with team members to optimize support workflows and ensure consistent service delivery.<br>• Adhere to company policies and standards while working independently with minimal supervision.<br>• Assist with Active Directory management and related administrative tasks.<br>• Maintain familiarity with Windows 10 to address common system issues.<br>• Provide basic troubleshooting for hardware, software, and network-related problems.
We are looking for a highly skilled Server Administrator to join our team in Dearborn, Michigan. This contract position offers an excellent opportunity to showcase your technical expertise in server management and optimization while working on-site. The initial contract lasts for six months, with the potential for extension or transition to a long-term role based on performance.<br><br>Responsibilities:<br>• Manage and optimize VMware virtualization environments to ensure seamless performance.<br>• Configure and administer web services, including Internet Information Services (IIS), to support business needs.<br>• Implement and maintain Microsoft Intune for efficient device management across the organization.<br>• Set up and troubleshoot network load balancing to enhance system reliability and scalability.<br>• Configure and manage firewalls to protect systems and data from unauthorized access.<br>• Monitor and maintain Active Directory to ensure secure and efficient user access.<br>• Oversee the administration of Microsoft Windows Server and Windows 10 systems.<br>• Collaborate on Citrix-related technologies to ensure optimal performance and user experience.<br>• Perform network troubleshooting to resolve connectivity issues and maintain uptime.<br>• Document configurations and processes to support ongoing system management.
