2 results for Help Desk Technician in Toledo, OH

Taylor, MI
onsite
Permanent
70000 - 75000 USD / Yearly
We are looking for a dynamic Help Desk Manager to oversee IT support operations within a fast-paced, 24/7 automotive environment in Taylor, Michigan. This role is crucial in ensuring the stability and reliability of production-critical systems, managing shift coverage, and fostering a high-performing support team. The ideal candidate will bring strong leadership skills, a hands-on approach, and a commitment to operational excellence. Responsibilities: • Lead daily IT support operations to ensure 24/7 coverage and system stability. • Respond promptly to production-critical issues and oversee resolution processes. • Monitor and troubleshoot network performance, connectivity issues, and Wi-Fi functionality to maintain uptime. • Enforce network security practices, including access control, password policies, and patch management. • Act as the primary escalation point for system issues impacting production operations. • Coordinate incident response, root cause analysis, and track resolution outcomes. • Develop and maintain comprehensive documentation for troubleshooting procedures and recurring issues. • Manage and schedule IT support teams to ensure adequate coverage for all shifts. • Coach, mentor, and evaluate the performance of IT support staff. • Implement and enforce IT support processes, including ticketing systems, SLAs, and escalation protocols.
2026-04-10T00:00:00Z

Taylor, MI
onsite
Permanent
60000 - 65000 USD / Yearly
We are looking for a skilled PC Technician to join our team in Taylor, Michigan. In this role, you will provide technical support, manage hardware components, and ensure seamless operation of computer systems. You will play a key part in maintaining and troubleshooting devices to support daily operations. Responsibilities: • Install, configure, and maintain computer hardware and peripherals to ensure optimal performance. • Diagnose and resolve technical issues related to PCs, laptops, and associated hardware. • Perform cable installations and ensure proper connectivity for devices and networks. • Provide technical support for Dell Technologies systems and Apple devices. • Conduct routine maintenance and upgrades to computer systems. • Collaborate with team members to address hardware compatibility and software integration challenges. • Maintain accurate documentation of installations, repairs, and system configurations. • Test and verify functionality of hardware components after repairs or updates. • Follow company protocols and industry standards during technical operations. • Train users on basic troubleshooting techniques and system usage.
2026-04-10T00:00:00Z