3 results for Customer Experience Specialist in Toledo, OH

Client Service Associate

Sylvania, OH
onsite
Permanent
0 - 0 USD / Yearly
We are looking for a Client Service Associate to join our team in Sylvania, Ohio. In this role, you will provide vital support, ensuring seamless operations and delivering outstanding service to our clients. This position requires a proactive approach to managing tasks, maintaining compliance, and fostering strong relationships with both clients and team members. Responsibilities:• Address client inquiries promptly, resolve issues efficiently, and nurture client relationships to ensure high satisfaction levels.• Organize and prioritize multiple tasks and processes, guaranteeing accuracy and timely completion.• Prepare, maintain, and update client documentation, records, and reports while adhering to regulatory and compliance standards.• Coordinate communication between clients and the Relationship Manager, including scheduling meetings and facilitating correspondence.• Assist with account management tasks such as opening and closing accounts, updating client information, and processing transactions accurately.• Generate and distribute regular reports on account activity, performance metrics, and other client-related data.• Ensure all actions and processes comply with company policies, industry regulations, and legal standards.• Collaborate with the Relationship Manager and team members to support company goals and drive success.• Actively participate in meetings with Financial Advisors and the Relationship Manager to enhance understanding and take on additional responsibilities.• Contribute to process improvements and procedural enhancements to optimize efficiency and productivity.
2026-03-03T00:00:00Z

Member Services Representative

Southgate, MI
onsite
Contract / Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a detail-oriented Member Services Representative to join our team in Southgate, Michigan. This Contract to permanent position offers an opportunity to contribute to a dynamic service-focused organization by delivering exceptional customer support and ensuring the accuracy of approval processes. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a commitment to maintaining high standards of productivity and quality. Responsibilities: • Use independent judgment and advanced critical thinking to evaluate complex approval codes with precision. • Compare and analyze images against established criteria to ensure accurate decision-making. • Conduct thorough research to address exceptions, enhance processes, and support approval decisions. • Enter, manage, and validate large volumes of data efficiently and accurately. • Apply strong reading comprehension skills to identify relevant information and adhere to established standards. • Maintain detailed records by documenting decision rationales and ensuring clarity in documentation. • Meet or exceed productivity and quality benchmarks consistently. • Provide exceptional customer service in a fast-paced call center environment. • Collaborate with team members to improve workflows and maintain service excellence.
2026-03-18T00:00:00Z

IT Support Specialist

Ann Arbor, MI
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Specialist to join our team at a leading hospice facility in Ann Arbor, Michigan. This position involves providing on-site technical support while delivering exceptional customer service in a challenging and sensitive environment. As a Contract to permanent position, this is an excellent opportunity to grow your career in a dynamic healthcare setting. Responsibilities: • Provide Level 1 troubleshooting for Windows-based systems, including Active Directory, Office 365, and Exchange. • Offer technical support for mobile devices, including Android and iPads. • Assist with onboarding 20-30 new team members per month, ensuring smooth setup of workstations and access to necessary systems. • Handle online troubleshooting requests from remote staff, resolving technical issues efficiently. • Set up and maintain workstations and networking equipment to ensure seamless operation. • Manage inventory of IT equipment and supplies to support facility operations. • Deliver exceptional customer service while working with individuals in a high-stress healthcare environment. • Collaborate with team members to identify and resolve technical issues promptly. • Maintain accurate documentation of support activities and system configurations.
2026-03-20T00:00:00Z