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14 results for Customer Service Specialist in Thousand Oaks, CA

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-09-17T00:00:00Z

Customer Service Representative

Gardena, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a growing team in Gardena, California on a contract basis with the potential for a permanent role. This role supports both customer interactions and sales operations, combining responsive service, accurate record management, and day-to-day coordination for the outside sales team. The ideal candidate is organized, communicative, and comfortable balancing phone-based outreach, administrative tasks, and detailed data entry in a fast-paced environment. Responsibilities:• Deliver responsive support to customers while assisting the sales organization with daily operational needs.• Partner with outside sales representatives to coordinate follow-up activities, documentation, and routine administrative tasks.• Place outbound calls to prospective and existing customers to support lead development and ongoing communication.• Record customer details, sales activity, and order-related information with a high level of accuracy.• Maintain organized and current information within CRM platforms and internal tracking systems.• Update sales documents, reference materials, and shared files so teams have access to current information.• Monitor open leads and follow-up items to help ensure timely responses and consistent customer engagement.• Contribute to general office support and data entry tasks that keep customer and prospect records well organized.
2026-09-11T00:00:00Z

Customer Service Representative

Wilmington, CA
onsite
Temporary / Contract
23 - 28 USD / Hourly
Professionally manage incoming customer requests, including receiving and processing Delivery Orders (DO) and On the Water (OTW) documentation via email.Monitor import container status and availability using port terminal and steamship line systems to coordinate and schedule appointments.Maintain accurate, real-time dispatch information and ensure orders are entered correctly into the Transportation Management System (TMS), including pickup and delivery locations and scheduled dates.Monitor empty container availability and coordinate timely returns to port terminals, verifying return requirements through terminal and steamship line systems.Provide customers and management with timely updates regarding daily progress, scheduling changes, terminal delays, equipment issues, and other operational challenges.Prepare and distribute daily recap reports to communicate shipment and operational status.Respond to emails promptly, professionally, and accurately.Perform additional duties and operational support as assigned.
2026-09-16T00:00:00Z

Customer Service Representative

Carson, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support a busy wholesale distribution operation in Carson, California. This Contract to hire position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering dependable service. The person in this role will handle customer inquiries, support order and quote processing, and help maintain accurate account information while building strong product knowledge. Responsibilities:• Respond to customer questions through phone and email with clear, accurate, and timely information.• Enter and manage customer orders and pricing quotes while ensuring all details are complete and correct.• Maintain up-to-date customer account records by documenting conversations, requests, and follow-up actions.• Apply product knowledge to guide customers toward appropriate solutions and support sales-related conversations.• Handle inbound and outbound communication professionally while meeting service expectations and internal standards.• Use established service procedures and communication guidelines to resolve issues consistently and efficiently.• Support administrative tasks such as data entry, email correspondence, and appointment scheduling as needed.
2026-09-18T00:00:00Z

Customer Service Representative

Santa Barbara, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a dependable Customer Service Representative to support daily customer interactions in Santa Barbara, California. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order details accurately, and handling a steady volume of phone-based communication. The role includes both customer support and administrative tasks, with training provided to help you succeed in the position. Responsibilities: • Respond to incoming customer calls professionally and provide timely assistance with questions, requests, and service needs. • Place outbound calls as needed to follow up on customer inquiries, confirm information, or support ongoing service activities. • Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time. • Maintain up-to-date records by inputting and reviewing customer and order information in company databases. • Resolve routine service issues by gathering details, identifying solutions, and escalating more complex concerns when appropriate. • Support day-to-day customer service operations by balancing phone communication with data entry and order-related tasks.
2026-09-17T00:00:00Z

Customer Service Representative

Gardena, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a service-oriented individual to join a nonprofit organization in California as a Contract Customer Service Representative. This role supports membership activities, educational programs, and event coordination by handling inquiries, maintaining accurate records, and helping deliver a positive experience for members, participants, and volunteers. The position is well suited for someone who is highly organized, comfortable managing multiple details, and confident communicating with a wide range of stakeholders. Responsibilities: • Respond to inbound member and participant inquiries by phone and email, providing timely and attentive assistance related to services, programs, and events. • Process registrations, cancellations, refunds, and related order entry tasks while keeping records current and accurate. • Coordinate administrative details for conferences, webinars, and educational sessions to help ensure smooth execution from preparation through follow-up. • Review schedules, presentation materials, digital event content, and program information to confirm accuracy and consistency before distribution. • Gather and organize speaker profiles, headshots, award details, and program descriptions for use in event communications and collateral. • Assist with purchasing and tracking event materials such as signage, branded items, awards, and other supplies needed for organizational activities. • Schedule and support chapter leadership training activities, including participant communication and follow-up. • Provide logistical and customer service support before, during, and after events to help create a positive experience for attendees, members, and volunteers.
2026-09-16T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-09-17T00:00:00Z

Call Center Representative

Long Beach, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Call Center Representative

Hawthorne, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Call Center Representative

Pacoima, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Call Center Representative

Los Angeles, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Customer Service Director

Los Angeles, CA
onsite
Permanent / Full Time
90000 - 90000 USD / Yearly
We are looking for a Customer Service Director to lead service operations and elevate the customer experience for a retail organization based in Los Angeles, California. This role will guide customer support strategy, strengthen team performance, and use insights to improve service quality across multiple channels. The ideal candidate brings strong operational judgment, people leadership, and a practical approach to driving efficiency, compliance, and customer satisfaction. Responsibilities:• Shape and carry out service strategies that improve customer satisfaction, support retention, and align with broader business objectives.• Direct daily customer service activities across teams and service channels, ensuring consistent performance and responsiveness.• Coach and develop frontline leaders and support staff while building a results-oriented, accountable team environment.• Analyze service metrics and customer trends to identify improvement opportunities and drive better operational outcomes.• Lead enhancements involving customer service platforms, workflow automation, digital self-service capabilities, and AI-supported service tools.• Oversee complaint resolution, escalation handling, and recovery efforts to preserve customer trust and brand reputation.• Work closely with Legal, Compliance, Risk, and Audit partners to uphold regulatory standards and maintain effective operational controls.• Manage staffing plans, workforce readiness, departmental budgets, and external vendor relationships to support reliable service delivery.• Track vendor results and service-level commitments while identifying ways to improve efficiency, control costs, and raise service performance.
2026-09-18T00:00:00Z

Help Desk Support Specialist

Wilmington, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are seeking a Help Desk Support Specialist to provide first-line technical support for end users across a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, network, and user access issues while delivering excellent customer service. The ideal candidate combines strong technical troubleshooting skills with the ability to communicate effectively, prioritize requests, and support users in a collaborative workplace. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.</li><li>Utilize ServiceNow to manage, document, prioritize, and resolve incident and service requests.</li><li>Troubleshoot internet connectivity, network access, printing issues, IP address conflicts, and other common end-user technical problems.</li><li>Support Windows 11 environments, including user account setup, software installations, system configurations, and troubleshooting.</li><li>Administer and support Active Directory, including user provisioning, password resets, group membership management, and policy enforcement.</li><li>Assist users with Google Workspace and cloud-based Google technologies, including account management, collaboration tools, and user support.</li><li>Escalate complex technical issues when necessary while ensuring timely communication and resolution updates.</li><li>Document troubleshooting steps, resolutions, and support procedures.</li><li>Maintain a strong customer-service mindset when interacting with employees at all levels of the organization.</li></ul>
2026-09-12T00:00:00Z

IT Support Specialist

Wilmington, CA
onsite
Temporary / Contract
32 - 33 USD / Hourly
Robert Half is seeking a hands-on IT Support Technician to provide onsite support across multiple terminal locations. This role will support end users, desktop and laptop deployments, networking, hardware installations, printers, mobile devices, and day-to-day IT operations in a fast-paced environment where technology uptime directly supports business operations. This is an excellent opportunity for someone with experience supporting operational environments such as logistics, warehousing, manufacturing, transportation, maritime, or distribution organizations. <ul><li>Ability to effectively troubleshoot Windows workstation issues, including domain join failures, network share access issues, and endpoint deployment challenges. </li><li>Experience supporting Active Directory, user provisioning, permissions management, and access control. </li><li>Working knowledge of basic networking concepts including TCP/IP, DNS, DHCP, switches, VPNs, and Wi-Fi troubleshooting. </li><li>Experience connecting and deploying network-connected devices within enterprise environments. </li><li>Experience utilizing ITSM tools such as ServiceNow, including ticket management, incident resolution, documentation, escalation management, and knowledge base maintenance. </li><li>Exposure to virtualized environments such as VMware, Hyper-V, Citrix, Azure Virtual Desktop, or similar technologies. </li><li>Strong troubleshooting methodology with the ability to communicate technical concepts and resolution steps clearly to both technical and non-technical stakeholders.</li></ul>
2026-09-11T00:00:00Z