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11 results for Customer Service Manager in Thousand Oaks, CA

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-09-03T00:00:00Z

Customer Service Representative

Santa Barbara, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume customer contact environment in California. This Long-term Contract position is ideal for someone who enjoys helping customers, handling incoming inquiries effectively, and ensuring accurate order processing. The person in this role will serve as a key point of contact for customers while delivering timely service and maintaining clear, courteous communication. Responsibilities: • Respond to inbound customer calls and provide prompt, detail-oriented assistance for questions, requests, and service needs. • Place outbound calls as needed to follow up on customer inquiries, confirm details, or resolve outstanding issues. • Enter customer orders accurately into internal systems while verifying information for completeness and correctness. • Address service concerns with patience and sound judgment, working toward efficient and positive resolutions. • Maintain detailed and organized records of customer interactions, requests, and order activity. • Communicate clearly with internal teams to escalate issues, coordinate support, and help ensure smooth customer service operations. • Manage multiple customer interactions throughout the day while meeting quality expectations and response timelines.
2026-09-03T00:00:00Z

Customer Service Representative

Gardena, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a growing team in Gardena, California on a contract basis with the potential for a permanent role. This role supports both customer interactions and sales operations, combining responsive service, accurate record management, and day-to-day coordination for the outside sales team. The ideal candidate is organized, communicative, and comfortable balancing phone-based outreach, administrative tasks, and detailed data entry in a fast-paced environment. Responsibilities:• Deliver responsive support to customers while assisting the sales organization with daily operational needs.• Partner with outside sales representatives to coordinate follow-up activities, documentation, and routine administrative tasks.• Place outbound calls to prospective and existing customers to support lead development and ongoing communication.• Record customer details, sales activity, and order-related information with a high level of accuracy.• Maintain organized and current information within CRM platforms and internal tracking systems.• Update sales documents, reference materials, and shared files so teams have access to current information.• Monitor open leads and follow-up items to help ensure timely responses and consistent customer engagement.• Contribute to general office support and data entry tasks that keep customer and prospect records well organized.
2026-09-02T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-09-02T00:00:00Z

Customer Service Representative

Encino, CA
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a Customer Service Representative to support daily client interactions in Encino, California. This Long-term Contract to hire position is ideal for someone who excels in a fast-paced call center environment and can provide attentive service across phone and email channels. The role focuses on resolving inquiries, entering accurate information, and helping customers with orders and appointment coordination. Responsibilities:• Handle a high volume of incoming customer calls with professionalism, efficiency, and a service-focused approach.• Respond to customer questions, concerns, and requests by phone and email while delivering clear and courteous communication.• Enter customer details, service updates, and order information accurately into company systems and records.• Assist with order processing activities and verify information to help ensure timely and correct completion.• Coordinate and schedule appointments based on customer needs, availability, and established procedures.• Make outbound calls as needed to follow up on requests, confirm details, or provide status updates.• Use VoIP phone systems and standard office software such as Microsoft Word and Microsoft Excel to complete daily tasks.• Maintain organized documentation of customer interactions and escalate complex issues to the appropriate team when necessary.
2026-08-31T00:00:00Z

Customer Service Representative

Gardena, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a service-oriented individual to join a nonprofit organization in California as a Contract Customer Service Representative. This role supports membership activities, educational programs, and event coordination by handling inquiries, maintaining accurate records, and helping deliver a positive experience for members, participants, and volunteers. The position is well suited for someone who is highly organized, comfortable managing multiple details, and confident communicating with a wide range of stakeholders. Responsibilities: • Respond to inbound member and participant inquiries by phone and email, providing timely and attentive assistance related to services, programs, and events. • Process registrations, cancellations, refunds, and related order entry tasks while keeping records current and accurate. • Coordinate administrative details for conferences, webinars, and educational sessions to help ensure smooth execution from preparation through follow-up. • Review schedules, presentation materials, digital event content, and program information to confirm accuracy and consistency before distribution. • Gather and organize speaker profiles, headshots, award details, and program descriptions for use in event communications and collateral. • Assist with purchasing and tracking event materials such as signage, branded items, awards, and other supplies needed for organizational activities. • Schedule and support chapter leadership training activities, including participant communication and follow-up. • Provide logistical and customer service support before, during, and after events to help create a positive experience for attendees, members, and volunteers.
2026-09-03T00:00:00Z

Sr. Customer Service Representative

Burbank, CA
remote
Temporary / Contract
26.657 - 30.866 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to support customer operations for a growing technology organization in California. This long-term contract position will focus on delivering accurate order support, billing coordination, account assistance, and operational follow-through across multiple customer channels. The ideal candidate is highly organized, comfortable managing competing priorities, and confident working with cross-functional teams to keep customer-facing processes running smoothly. Responsibilities: • Oversee customer hardware orders from intake through completion, ensuring timely and accurate processing across multiple request channels. • Create pricing documents, issue invoices, and update recurring billing details to maintain accurate customer account records. • Monitor outstanding payments, assist with collection follow-up, and partner with accounting teams to resolve invoice-related questions. • Produce and maintain inventory reports, stock status updates, and other operational records used for customer support and planning. • Coordinate provisioning, account setup, service activations, and fulfillment tasks with internal departments to support successful delivery. • Communicate shipping progress, tracking details, and order status updates to customers and stakeholders in a clear and timely manner. • Maintain organized trackers, documentation, and support records to improve visibility and operational accuracy. • Participate in regular operations discussions and collaborate with internal teams to address issues, streamline workflows, and support continuity of service.
2026-09-03T00:00:00Z

Call Center Representative

Hawthorne, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Call Center Representative

Long Beach, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Call Center Representative

Pacoima, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z

Call Center Representative

Los Angeles, CA
onsite
Temporary / Contract
31 - 32 USD / Hourly
We are seeking a customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is an effective communicator with strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries professionally and efficiently.</li><li>Process customer requests, orders, account updates, and service issues.</li><li>Make outbound calls as needed for follow-up, scheduling, or customer outreach.</li><li>Document all customer interactions accurately within the CRM system.</li><li>Resolve customer concerns and escalate complex issues as appropriate.</li><li>Meet performance metrics related to quality, call volume, attendance, and customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Provide a positive customer experience on every interaction.</li></ul>
2026-09-04T00:00:00Z