Customer Service Manager Jobs in Thousand Oaks, CA

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Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-11-04T00:00:00Z

Customer Service Representative

Torrance, CA
onsite
Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in Torrance, California. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, managing order activity, and keeping service operations running smoothly in a fast-paced setting. The person in this role will serve as a key point of contact for customer needs, ensuring accurate order processing, timely communication, and effective issue resolution. Responsibilities: • Process customer purchase requests from receipt through final submission, ensuring all order details are complete and accurate. • Maintain customer and order information by updating records, account details, and related data in internal systems. • Respond to customer questions and service needs through clear, attentive communication across phone and email channels. • Keep customers informed on order progress, shipping schedules, delays, and backorder status updates. • Investigate service concerns and work with internal partners to resolve order, account, and fulfillment issues efficiently. • Partner with account services, sales support, and cross-functional teams to address customer requests and improve overall service. • Assist with selected eCommerce-related inquiries and offer guidance when additional support is needed. • Maintain a high standard of accuracy while balancing multiple priorities during high-volume periods.
2026-11-05T00:00:00Z

Customer Service Representative

Carson, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support a busy wholesale distribution operation in Carson, California. This Contract to hire position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering dependable service. The person in this role will handle customer inquiries, support order and quote processing, and help maintain accurate account information while building strong product knowledge. Responsibilities:• Respond to customer questions through phone and email with clear, accurate, and timely information.• Enter and manage customer orders and pricing quotes while ensuring all details are complete and correct.• Maintain up-to-date customer account records by documenting conversations, requests, and follow-up actions.• Apply product knowledge to guide customers toward appropriate solutions and support sales-related conversations.• Handle inbound and outbound communication professionally while meeting service expectations and internal standards.• Use established service procedures and communication guidelines to resolve issues consistently and efficiently.• Support administrative tasks such as data entry, email correspondence, and appointment scheduling as needed.
2026-11-04T00:00:00Z

Customer Service Billing Specialist

Torrance, CA
onsite
Temporary to Hire
23.75 - 25 USD / Hourly
We are looking for a detail-oriented Customer Service Billing Specialist to join a manufacturing organization in Torrance, California. This on-site Contract opportunity is ideal for someone who enjoys working across departments to resolve billing issues, support customer account activity, and keep transaction records accurate. The person in this role will help maintain smooth order and billing operations by investigating credits and refunds, entering data carefully, and communicating effectively with internal teams. Responsibilities:• Work closely with accounting, customer service, sales, and distribution teams to investigate customer billing concerns and bring credit or refund requests to resolution.• Enter and process customer credits, refunds, and related billing adjustments with a strong focus on accuracy and timeliness within the company system.• Keep complete and organized records of billing actions to support audit readiness and ensure reliable transaction history.• Assist with order entry and general order processing when additional operational support is needed.• Maintain precise data input standards during busy periods to help ensure dependable customer service and order flow.• Review billing and order activity for inconsistencies, trace the source of issues, and escalate recurring problems to department leadership.• Verify transaction details before finalizing adjustments to reduce errors and improve financial accuracy.• Contribute to efficient day-to-day billing operations by balancing customer support needs with administrative accuracy.
2026-11-05T00:00:00Z

Senior Manager, Customer Experience & Loyalty Operations

El Segundo, CA
onsite
Temporary / Contract
140000 - 170000 USD / Yearly
Position OverviewWe are seeking a passionate, technically savvy Director of Customer Experience to lead and optimize the end-to-end customer journey for a growing direct-to-consumer (DTC) beauty brand. This is a highly visible, hands-on leadership opportunity for someone who thrives at the intersection of customer experience, technology, AI automation, and operational excellence.The ideal candidate brings strong project management capabilities, experience within the Shopify ecosystem, and a proven ability to implement CRM solutions, optimize AI-powered customer support, and manage internal or outsourced customer service teams.We are looking for a proactive leader who can take ownership of the customer experience function, establish scalable processes, and advocate for the customer across the organization.Key ResponsibilitiesCustomer Experience Strategy & Leadership<ul><li>Own and execute the customer experience strategy across the entire customer journey.</li><li>Serve as the primary advocate for customer experience, partnering with executive leadership, marketing, operations, and e-commerce teams.</li><li>Identify opportunities to improve customer satisfaction, retention, loyalty, and lifetime value.</li><li>Establish KPIs and performance metrics to measure customer experience effectiveness.</li></ul>CRM, Technology & AI Optimization<ul><li>Lead the implementation, integration, and ongoing optimization of CRM and customer experience platforms.</li><li>Manage technology solutions within the Shopify ecosystem, including customer service, loyalty, reviews, and subscription platforms.</li><li>Oversee AI-powered customer support agents, chatbot solutions, and automation initiatives.</li><li>Establish AI governance practices, quality standards, and processes to ensure accurate, effective customer interactions.</li><li>Evaluate emerging technologies and recommend solutions to improve efficiency and customer satisfaction.</li></ul>Project Management & Process Improvement<ul><li>Lead cross-functional projects from planning and implementation through execution and optimization.</li><li>Develop standard operating procedures (SOPs), process documentation, and scalable workflows.</li><li>Identify operational inefficiencies and implement solutions that improve service quality and productivity.</li><li>Take ownership of initiatives, ensuring accountability, timely execution, and measurable results.</li></ul>Customer Service Operations<ul><li>Oversee internal customer support teams and/or outsourced customer service agencies.</li><li>Establish performance expectations, service standards, and quality assurance processes.</li><li>Monitor customer service metrics, including CSAT, response times, resolution rates, and customer sentiment.</li><li>Leverage customer feedback, reviews, and support data to identify trends and recommend improvements.</li></ul>
2026-10-30T00:00:00Z

Account Manager

Woodland Hills, CA
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an experienced Full Charge Bookkeeper to support a business management and family services team in Woodland Hills, California. This position serves high-income and high-net-worth clients, combining hands-on accounting work with responsive day-to-day financial support. The ideal candidate brings strong judgment, discretion, and the ability to manage a wide range of bookkeeping responsibilities in a stable, long-term role. Responsibilities:• Oversee recurring bookkeeping activities across daily, weekly, monthly, and annual cycles for multiple client accounts.• Manage outgoing and incoming cash activity, including bill payments, deposits, wire transfers, and client invoicing.• Administer payroll processing for both administrative staff and household employees while maintaining accurate supporting records.• Reconcile bank and credit card accounts, investigate variances, and record transactions properly in the general ledger.• Maintain complete financial records by posting journal entries, updating ledgers, and organizing documentation for future reference.• Prepare or review year-end reporting support such as 1099 and W-2 information and coordinate related payment tracking.• Compile financial schedules, trial balance support, and customized reports requested by clients or firm leadership.• Assist with client onboarding, respond to time-sensitive requests, and provide attentive service to clients and their representatives.• Support tax-related workflows by tracking deadlines, preserving documentation, answering accounting questions, and facilitating requested tax payments.• Travel within the greater Los Angeles area when needed to support special projects, train client personnel, or help implement accounting processes at client sites.
2026-11-03T00:00:00Z

Service Director

Los Angeles, CA
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
Service Director – Culver City, CAWe are currently recruiting for a Service Director opportunity with a well-established organization in Culver City, CA. This is a full-time, onsite position ideal for someone who is compassionate, polished, highly organized, and comfortable providing exceptional service to families during sensitive and meaningful occasions.The Service Director works closely with Funeral Directors and other staff to coordinate and support funeral and memorial services from setup through completion. Prior funeral or mortuary experience is preferred but not required. Candidates with strong backgrounds in customer service, hospitality, events, guest services, or other highly client-facing environments are encouraged to apply.Schedule: Full-time, onsite | 8:00 AM–4:30 PMLocation: Culver City, CAAvailability: Must be available to work Sundays. Saturdays are typically off, along with one additional weekday.Responsibilities<ul><li>Assist with the coordination and execution of funeral and memorial services from setup through completion</li><li>Prepare service areas, including flowers, programs, music selections, caskets, and other service details</li><li>Welcome and assist families, guests, and religious leaders in a compassionate and professional manner</li><li>Communicate with families and staff to ensure services run smoothly and according to schedule</li><li>Provide direction and assistance to guests throughout services</li><li>Speak comfortably and professionally in front of groups when needed</li><li>Anticipate family and guest needs while maintaining discretion, sensitivity, and confidentiality</li><li>Maintain service areas and ensure the facility remains neat, organized, and properly stocked</li><li>Assist with light housekeeping, including vacuuming, dusting, emptying trash, and general cleanup</li><li>Work collaboratively with Funeral Directors and other team members to provide a high level of service</li></ul>
2026-10-19T00:00:00Z

7 results for Customer Service Manager in Thousand Oaks, CA