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8 results for Customer Service Manager in Thousand Oaks, CA

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-07-23T00:00:00Z

Customer Service Representative

Park La Brea, CA
onsite
Temporary / Contract
25 - 28 USD / Hourly
A Contact Center Representative is needed for an entertainment union located Miracle Mile. As the Contact Center Representative, you will provide a world-class member experience via interaction on phone, email, web chat and/or any other channel as deemed necessary. This position acts as the most common touch point for the company and is expected to have broad knowledge of the processes, policies and operations of the entire organization. Breadth of knowledge required, includes, but is not limited to: Cashiering, Contracts, Membership, and Residuals Processing and Claims, and Web Support. Additionally, first level contract assessment and support; advocate for members working under a company collective bargaining agreement by answering questions for members, producers, studio executives, labor attorneys, casting agents and other industry professionals. The entertainment union offers free parking, and a 35-hour work week. Responsibilities:Answers inquiries via phone, email and web chat to problem-solve, and troubleshoot in the following areas: <ul><li>Cashiering functions: dues bill explanation, calculation, and disputes, and payment options. </li><li>Contracts functions: Membership functions: eligibility status and process, joining fee calculation, updating performer contact information, membership status options. </li><li>Residuals Processing and Claims functions: Residuals payment status, stop payment / reissue, money in trust, Residuals address updates, direct deposit, claim filing and status update. </li><li>Web Support functions: website and mobile app navigation, registration, and password resets. Signatory support for preliminary information sheets. </li><li>Other Support functions: seasonal support during SAG Awards regarding eligibility, voting, and screeners. SAG-AFTRA Foundation, Conservatory, Film Society, and Local event RSVP, cancellations, and support. </li></ul>Perform other duties as assigned or as the situation dictates.
2026-07-22T00:00:00Z

Customer Service Representative

Agoura Hills, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Customer Service Representative to support a retail operation in Calabasas, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced service environment and can manage orders, customer communication, and cross-functional coordination with accuracy and professionalism. The role plays an important part in ensuring timely order processing, issue resolution, and consistent support for both domestic and international customer needs. Responsibilities: • Manage incoming customer orders through electronic order systems, resolve processing exceptions, and assist with account or platform configuration when needed. • Prepare billing for completed shipments, including applicable transportation charges, and verify invoice accuracy before release. • Review order activity for minimum requirements, pricing discrepancies, and customer-specific conditions, then communicate directly with customers to address issues promptly. • Serve as a central point of contact for customer inquiries and complaints by coordinating with shipping, production, and sales teams to drive resolution. • Initiate and record credits for returned, damaged, or short-shipped items within the enterprise resource planning system. • Assemble and track export documentation for international orders, including commercial paperwork and shipping instructions, while partnering with internal teams to secure required records. • Maintain organized records, reports, and scheduling documents related to service performance, delivery status, and pricing details. • Collaborate regularly with the sales organization to address product-related concerns, customer needs, and procedural updates. • Document updated processes and service requirements for international accounts to support consistency and compliance. • Provide backup coverage and day-to-day guidance for other customer service team members while contributing to departmental performance objectives.
2026-07-17T00:00:00Z

Customer Service Representative

Encino, CA
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a Customer Service/Quality Control Representative to support day-to-day client communication and service operations in Encino, California. This Long-term Contract to Hire position is ideal for someone who thrives in a fast-paced call center setting and can deliver attentive, detail-oriented assistance across phone and email channels. The person in this role will help manage customer inquiries, maintain accurate records, and ensure a smooth experience from initial contact through resolution. Responsibilities:• Respond to incoming customer calls promptly, providing clear information and courteous support for a wide range of service needs.• Handle both inbound and outbound phone interactions to address questions, confirm details, and follow up on pending requests.• Enter customer information, service updates, and order details into internal records with a high level of accuracy.• Manage email correspondence by replying to inquiries, sharing updates, and directing issues to the appropriate teams when needed.• Assist with order processing activities, including reviewing submitted information and completing order entry tasks correctly.• Coordinate and schedule appointments based on customer needs, availability, and established service procedures.• Use VoIP phone platforms and standard office software to manage communications and document customer activity efficiently.• Support daily call center operations by tracking interactions, maintaining organized files, and helping ensure timely service completion.
2026-07-21T00:00:00Z

Customer Service Representative

Los Angeles, CA
onsite
Temporary to Hire
26.6 - 28 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract-to-permanent opportunity. This role is ideal for someone who enjoys helping customers, handling high-volume communication, and supporting order-related inquiries with accuracy and care. The position focuses on delivering responsive service across phone interactions while ensuring each customer experience is efficient, courteous, and solution-oriented. Responsibilities: • Respond to incoming customer calls promptly and provide clear, detail-oriented assistance for a wide range of service needs. • Make outbound calls as needed to follow up on customer questions, confirm details, and support issue resolution. • Enter and update order information accurately in internal systems to help maintain smooth processing and fulfillment. • Address customer concerns with patience and sound judgment, working to resolve issues in a timely manner. • Document conversations, requests, and outcomes thoroughly to maintain complete and organized records. • Coordinate with internal teams when additional support is needed to answer questions or complete customer requests. • Maintain a high standard of service during frequent customer interactions in a call center environment.
2026-07-27T00:00:00Z

Sales Manager

Torrance, CA
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a relationship-driven sales specialist to join our team in Torrance, California, as a Business Development Representative on a temp to hire basis. This opportunity is well suited for someone who is energized by business-to-business outreach, enjoys connecting with technical and purchasing stakeholders, and can move quickly in a high-activity sales environment. The role focuses on developing new opportunities, engaging prospective customers with relevant messaging, and supporting revenue growth through disciplined pipeline management. Responsibilities:• Generate new business opportunities by responding to incoming inquiries and proactively reaching out to prospective customers across target accounts.• Assess prospect fit by identifying decision-makers, understanding business needs, and applying structured qualification approaches to prioritize viable opportunities.• Follow up on leads generated through campaigns, events, and other outreach efforts to keep potential customers engaged and moving through the funnel.• Work closely with sales leadership to hand off strong opportunities with clear context, next steps, and supporting account details.• Record calls, emails, meetings, and qualification updates in the company CRM to maintain accurate and current prospect information.• Adapt outreach strategies and messaging for different buyer groups, including engineers, operators, technical teams, and procurement contacts.• Build credibility with prospects by communicating product value clearly and aligning conversations to customer challenges and market conditions.• Review pipeline activity, monitor progress against outreach targets and performance metrics, and contribute insights during sales meetings.• Share observations on customer feedback, competitive activity, and emerging market needs with sales and marketing partners to strengthen go-to-market efforts.
2026-07-23T00:00:00Z

Ecommerce Manager

El Segundo, CA
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an experienced Ecommerce Manager to lead day-to-day execution for our Shopify storefront in Los Angeles, California. This role is ideal for someone who combines strong platform knowledge with excellent project coordination skills to keep site updates, promotions, and merchandising initiatives moving forward smoothly. You will work closely with cross-functional partners to deliver a high-quality online experience, identify improvement opportunities, and ensure launches are completed accurately and on schedule. Responsibilities:• Direct the ecommerce work queue by organizing incoming requests, setting priorities, and keeping timelines on track for web-related initiatives.• Oversee the rollout of promotional campaigns, seasonal releases, landing pages, and other onsite updates to support business goals.• Maintain and publish storefront content within Shopify, including product setup, collection management, and page updates for new launches.• Refine site navigation, merchandising placements, and collection presentation to improve product discovery and customer engagement.• Plan, launch, and evaluate A/B tests aimed at increasing conversion rates and strengthening the user journey.• Collaborate with marketing, creative, operations, and development teams to gather requirements, resolve blockers, and drive projects to completion.• Perform thorough quality checks across desktop and mobile experiences before deployment to confirm site accuracy and functionality.• Monitor storefront performance, investigate bugs or operational issues, and recommend practical solutions to enhance the customer experience.• Support ecommerce operations by reviewing fulfillment-related issues, escalating risks, and helping resolve order or inventory exceptions that affect the site experience.• Manage Jira tickets with minimal oversight, create clear requirements for incoming requests, and maintain momentum across updates, fixes, and optimization efforts.
2026-07-08T00:00:00Z

Provider Services Supervisor

Los Angeles, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
Position OverviewWe are seeking a temporary Claims Supervisor to support daily operations within the Claims Unit during a leave of absence coverage. This role will oversee claims processing activities, supervise staff, and help ensure performance, productivity, and compliance standards are consistently met. The ideal candidate is a hands-on leader with strong claims, billing, and team management experience who can thrive in a fast-paced, deadline-driven environment.Key Responsibilities<ul><li>Supervise the receipt, review, processing, calculation, payment, and reporting of monthly claims submitted by providers.</li><li>Ensure claims are processed accurately and in compliance with contractual requirements, regulations, and internal policies and procedures.</li><li>Lead and support Claims Unit staff by establishing priorities, monitoring workflows, and implementing best practices to improve efficiency and accuracy.</li><li>Develop action plans to meet monthly payment processing and export deadlines.</li><li>Monitor team productivity and performance metrics to ensure service standards are maintained.</li><li>Conduct regular Claims Unit meetings to communicate updates, priorities, and process improvements.</li><li>Identify training needs and coordinate staff development initiatives.</li><li>Assist with employee performance management, including annual performance evaluations and coaching.</li><li>Support and participate in provider workshops and training sessions as needed.</li><li>Collaborate with cross-functional teams to resolve escalated claims issues and improve processes.</li><li>Perform additional duties and special projects as assigned.</li></ul>
2026-07-08T00:00:00Z