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7 results for Customer Experience Specialist in Thousand Oaks, CA

Customer Service Representative

Glendale, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. For immediate consideration apply today!· Assist customers in Spanish and English over the phone· Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-06-04T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Apply today for immediate consideration. · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-06-04T00:00:00Z

Customer Service Manager

Saugus, CA
onsite
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for an experienced Customer Service Manager to oversee a high-performing support team in Santa Clarita, California. This Long-term Contract position is fully onsite and focuses on maintaining excellent service standards, guiding staff development, and ensuring efficient day-to-day customer service operations. The ideal candidate brings strong leadership skills, a customer-first mindset, and the ability to turn service insights into measurable operational improvements. Responsibilities: • Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence. • Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines. • Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals. • Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution. • Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes. • Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making. • Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement. • Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions. • Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness. • Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs.
2026-06-02T00:00:00Z

Customer Service Rep

Ventura, CA
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a Customer Service Representative to support medical customer service operations in Ventura, California. This contract opportunity is ideal for someone who can manage customer inquiries, coordinate follow-up on new leads, and maintain accurate records in a fast-paced healthcare environment. The role requires strong communication skills, sound judgment when resolving issues, and a commitment to service quality and compliance. You will work closely with internal teams while building positive relationships with customers and contributing to departmental success. Responsibilities:• Manage incoming leads from partner departments, carry out timely follow-up, and present appropriate product or service options based on customer needs.• Investigate customer concerns thoroughly, determine appropriate solutions, and communicate clear outcomes in a thorough manner.• Maintain complete and accurate account documentation in designated systems while following corporate compliance and recordkeeping standards.• Respond to community voicemail and inbound customer inquiries with urgency, professionalism, and attention to detail.• Consistently meet or surpass established productivity and quality expectations in daily work.• Collaborate with leadership and team members to support department objectives through task completion, training participation, and operational support.• Build strong working relationships with customers and colleagues to encourage effective communication and dependable service.• Stay current on departmental policies, procedures, and job-related knowledge required to perform responsibilities effectively.• Follow workplace safety, cleanliness, and quality practices while remaining adaptable to changing scheduling or business demands.• Perform additional assignments as requested by department management to support ongoing business nee
2026-06-04T00:00:00Z

Client Services Associate

Santa Barbara, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Client Services Associate to join a Financial Services team in Santa Barbara, California on a Contract basis. In this role, you will support clients throughout their service experience by coordinating account activity, handling inquiries with care, and partnering with advisors to deliver responsive, high-quality assistance. This position is well suited to someone who communicates clearly, stays organized under changing priorities, and brings a strong client-first mindset to wealth management support. Responsibilities: • Respond to client questions and requests with accurate information, thoughtful follow-up, and a high standard of service. • Support the new client setup process by gathering required information, preparing documentation, and helping ensure a smooth onboarding experience. • Process and review account-related activity such as deposits, withdrawals, required minimum distributions, wire transfers, and other funds movement requests. • Work closely with advisors and internal partners to resolve service matters efficiently and improve the overall client experience. • Maintain accurate client records by updating documentation, entering data carefully, and confirming that files remain complete and current. • Monitor accounts, agreements, and related paperwork to help ensure transactions and documentation align with applicable requirements. • Build working knowledge of firm offerings and wealth management services in order to provide informed support to clients. • Contribute ideas that strengthen service delivery, streamline client interactions, and support long-term relationship management.
2026-06-16T00:00:00Z

Employee Relations Specialist

Van Nuys, CA
onsite
Temporary / Contract
43 - 55 USD / Hourly
A Hospital in Van Nuys is looking for an experienced Employee Relations Specialist to support a respectful, compliant, and inclusive workplace. This Employee Relations Specialist position plays a key role in guiding leaders and employees through sensitive workplace matters while helping maintain strong compliance standards in a healthcare environment. The Employee Relations Specialist must brings sound judgment, strong knowledge of employment regulations, and the ability to manage complex employee relations issues with professionalism and discretion. Key Responsibilities:• Conduct thorough workplace investigations involving concerns such as harassment, discrimination, retaliation, misconduct, and policy breaches, then document findings and recommend next steps.• Provide guidance to supervisors and staff on employee relations matters, policy interpretation, and appropriate resolution strategies for workplace concerns.• Apply organizational policies consistently by supporting corrective action processes and progressive discipline practices in alignment with legal and internal standards.• Collaborate with HR leadership, legal, and compliance partners to respond to agency matters, regulatory reviews, audits, and other employment-related inquiries.• Interpret and apply California employment requirements and federal labor regulations within a highly regulated healthcare setting.• Support administration and compliance activities related to alternative work schedule programs and other workforce policies.• Design and deliver training for leaders and employees on compliance topics, workplace expectations, and employee relations best practices.• Contribute to initiatives that strengthen employee engagement, workplace culture, and organizational trust while safeguarding confidential information.• Maintain accurate records, review relevant documentation, and gather evidence through interviews and fact-finding processes to support sound employment decisions. Benefits: Health, Dental, Vision, 401K, and Sick Time Off.
2026-06-18T00:00:00Z

Product Operations Specialist

Torrance, CA
onsite
Temporary / Contract
50 - 53 USD / Hourly
Robert Half is partnering with our client, a Fortune 500 automotive manufacturer, to hire a Product Operations Specialist to support a portfolio of customer-facing digital products and experiences in Torrance, CA. Location: Torrance, CA (onsite)Duration: 22-month contractHours: 40 hours/weekPay Rate: $50-53/hour Position Overview:The Product Operations Specialist will support the development, enhancement, and ongoing operations of customer-facing digital products, including websites, mobile applications, customer service tools, and communication platforms. Working closely with product, business, technology, UX, and operations teams, this role will help deliver exceptional customer experiences while supporting product planning, requirements gathering, testing, releases, stakeholder communications, and day-to-day platform operations. The ideal candidate is organized, detail-oriented, and passionate about digital products and cross-functional collaboration. Key Responsibilities:<ul><li>Support the end-to-end delivery of digital product initiatives, enhancements, and production support activities.</li><li>Gather, document, and maintain business requirements, user stories, acceptance criteria, process flows, and product documentation.</li><li>Partner with product managers, business stakeholders, UX designers, developers, and QA teams to support product execution.</li><li>Participate in Agile ceremonies including backlog refinement, sprint planning, demos, retrospectives, and status meetings.</li><li>Assist with User Acceptance Testing (UAT), including test planning, test script creation, defect tracking, and validation activities.</li><li>Monitor platform performance and support operational processes, incident management, releases, and vendor updates.</li><li>Coordinate stakeholder communications, training materials, product launches, and organizational change management activities.</li><li>Analyze product performance metrics and customer feedback to identify opportunities for continuous improvement.</li><li>Support roadmap planning, business case development, and reporting efforts.</li><li>Serve as a subject matter expert on assigned digital products and customer journeys.</li></ul>
2026-06-19T00:00:00Z