10 Results for Customer Experience Specialist Jobs in Thousand Oaks, CA

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Customer Satisfaction Representative

Gardena, CA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Satisfaction Representative to join our industrial team in Gardena, California in a Contract to Permanent role. This position supports customers, manufacturer representatives, and dealer or distributor partners by delivering product guidance, service support, and responsive communication throughout the sales and order process. The ideal candidate is comfortable balancing inbound service needs with proactive outreach, while helping strengthen customer relationships and supporting sales growth. Responsibilities: • Provide product guidance and practical recommendations to customers and sales partners based on application needs and business objectives. • Communicate updates related to order timing, production status, shipping expectations, and service matters to ensure customers remain informed. • Monitor outstanding quotations and conduct follow-up outreach to help move opportunities toward confirmed purchase orders. • Assist with lead handling activities and contribute to prospecting efforts that support new customer development. • Make outbound calls to identify business opportunities, re-engage prospects, and expand revenue within assigned markets. • Coordinate return requests for the designated territory and help resolve related service concerns in a timely manner. • Address elevated service issues from representatives, customers, and internal team members, involving leadership when further support is needed. • Identify practical ideas that improve collaboration between the factory, representatives, and dealer or distributor network while helping reduce avoidable service-related costs. • Use standard business software and database tools to document activity, manage customer information, and support daily service operations.
2026-10-07T00:00:00Z

Customer Success Associate

Los Angeles, CA
onsite
Permanent / Full Time
120000 - 160000 USD / Yearly
Customer Success Associate Company OverviewA software company based in Los Angeles, California is building enterprise solutions that help organizations integrate AI-powered agents into everyday business workflows. The company develops technology that connects AI with existing business systems to automate work, surface insights, and improve operational efficiency. This is an opportunity to join an emerging technology organization and work closely with customers adopting next-generation AI capabilities. Role SummaryThe Customer Success Associate will help customers successfully onboard, adopt, and realize value from an enterprise AI platform. This role will serve as a primary day-to-day contact for a portfolio of customers while partnering closely with Product and Engineering teams to address technical questions, capture feedback, and improve the customer experience. The ideal candidate combines strong relationship management skills with technical curiosity and a practical understanding of how AI and automation can improve business workflows. Key Responsibilities<ul><li>Manage day-to-day relationships with a portfolio of customer accounts, providing responsive and consultative support.</li><li>Guide customers through onboarding, platform adoption, business system integrations, and identification of high-value AI workflows.</li><li>Help customers understand the capabilities and limitations of AI-powered workflows and establish realistic expectations for successful adoption.</li><li>Monitor customer health, usage, and engagement to proactively identify adoption risks, unresolved issues, and expansion opportunities.</li><li>Translate customer questions, product feedback, and technical issues into clear requirements for Product and Engineering teams.</li><li>Document and track customer requests, feature ideas, technical issues, and commitments using CRM and project management systems.</li><li>Analyze feedback related to AI-generated outputs and workflows to help technical teams identify opportunities for product improvement.</li><li>Prepare and deliver customer check-ins, status updates, and business reviews using account, product usage, and support data.</li><li>Leverage AI tools and automation to improve customer success processes while maintaining accountability for the accuracy and quality of customer-facing work.</li><li>Help develop scalable customer success playbooks, templates, processes, and automated workflows as the organization grows.</li></ul>Additional Details<ul><li>Fully onsite 5 days a week</li><li>Work closely with Customer Success, Product, and Engineering teams</li><li>High-growth environment requiring autonomy, adaptability, discretion, and strong ownership</li><li>Opportunity to work hands-on with AI-powered workflows and help shape how customers adopt emerging technology</li></ul>
2026-09-24T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-10-05T00:00:00Z

Customer Service Representative

Los Angeles, CA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support customer interactions and daily operational activities in Los Angeles, California. This Long-term Contract position is well suited for someone who enjoys helping customers, staying organized, and contributing to a busy onsite environment. The role combines front-line service with coordination of repair requests, order support, and inventory-related tasks to help keep operations running smoothly. Responsibilities: • Deliver prompt, courteous assistance to customers by phone, message, and other communication channels while addressing questions, concerns, and order-related needs. • Guide customers through product inquiries, order updates, and issue resolution with a focus on accuracy and a positive service experience. • Oversee repair and service requests from intake through completion, ensuring customers receive clear updates on progress and expected timing. • Create service-related invoices, secure customer approvals, and coordinate communication between clients and the service team. • Arrange the shipment of parts or materials when needed and monitor service activity to support timely follow-up. • Assist with order entry, fulfillment preparation, and shipping tasks to maintain efficient daily operations. • Support stock organization, product handling, and inventory tracking to help preserve accurate records. • Contribute to general warehouse and operational duties as needed in a hands-on, fast-paced setting.
2026-09-28T00:00:00Z

Customer Service Representative

Carson, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support a busy wholesale distribution operation in Carson, California. This Contract to hire position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering dependable service. The person in this role will handle customer inquiries, support order and quote processing, and help maintain accurate account information while building strong product knowledge. Responsibilities:• Respond to customer questions through phone and email with clear, accurate, and timely information.• Enter and manage customer orders and pricing quotes while ensuring all details are complete and correct.• Maintain up-to-date customer account records by documenting conversations, requests, and follow-up actions.• Apply product knowledge to guide customers toward appropriate solutions and support sales-related conversations.• Handle inbound and outbound communication professionally while meeting service expectations and internal standards.• Use established service procedures and communication guidelines to resolve issues consistently and efficiently.• Support administrative tasks such as data entry, email correspondence, and appointment scheduling as needed.
2026-10-08T00:00:00Z

Customer Service Representative

Santa Barbara, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a dependable Customer Service Representative to support daily customer interactions in Santa Barbara, California. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order details accurately, and handling a steady volume of phone-based communication. The role includes both customer support and administrative tasks, with training provided to help you succeed in the position. Responsibilities: • Respond to incoming customer calls professionally and provide timely assistance with questions, requests, and service needs. • Place outbound calls as needed to follow up on customer inquiries, confirm information, or support ongoing service activities. • Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time. • Maintain up-to-date records by inputting and reviewing customer and order information in company databases. • Resolve routine service issues by gathering details, identifying solutions, and escalating more complex concerns when appropriate. • Support day-to-day customer service operations by balancing phone communication with data entry and order-related tasks.
2026-10-05T00:00:00Z

Customer Service Representative

Los Angeles, CA
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced team in California. This contract-to-permanent position is ideal for someone who enjoys helping customers, managing order information accurately, and handling a steady volume of phone-based interactions. The person in this role will serve as a key point of contact for inbound and outbound communication while delivering detail-focused, solution-focused service. Responsibilities: • Respond to incoming customer calls with a courteous approach, addressing questions, concerns, and service needs in a timely manner. • Place outbound calls as needed to provide updates, gather information, and support follow-up communication with customers. • Enter customer orders into internal systems with close attention to accuracy, completeness, and timing. • Assist customers with product, service, or order-related inquiries by providing clear and helpful information. • Maintain detailed records of conversations, requests, and order activity to support efficient service delivery. • Coordinate with internal teams when issues require additional research, escalation, or resolution. • Manage multiple customer interactions throughout the day while maintaining a courteous and service-oriented approach.
2026-10-01T00:00:00Z

Customer Service Director

Los Angeles, CA
onsite
Permanent / Full Time
90000 - 90000 USD / Yearly
We are looking for a Customer Service Director to lead service operations and elevate the customer experience for a retail organization based in Los Angeles, California. This role will guide customer support strategy, strengthen team performance, and use insights to improve service quality across multiple channels. The ideal candidate brings strong operational judgment, people leadership, and a practical approach to driving efficiency, compliance, and customer satisfaction. Responsibilities:• Shape and carry out service strategies that improve customer satisfaction, support retention, and align with broader business objectives.• Direct daily customer service activities across teams and service channels, ensuring consistent performance and responsiveness.• Coach and develop frontline leaders and support staff while building a results-oriented, accountable team environment.• Analyze service metrics and customer trends to identify improvement opportunities and drive better operational outcomes.• Lead enhancements involving customer service platforms, workflow automation, digital self-service capabilities, and AI-supported service tools.• Oversee complaint resolution, escalation handling, and recovery efforts to preserve customer trust and brand reputation.• Work closely with Legal, Compliance, Risk, and Audit partners to uphold regulatory standards and maintain effective operational controls.• Manage staffing plans, workforce readiness, departmental budgets, and external vendor relationships to support reliable service delivery.• Track vendor results and service-level commitments while identifying ways to improve efficiency, control costs, and raise service performance.
2026-09-18T00:00:00Z

Employee Relations Specialist

Beverly Hills, CA
onsite
Temporary / Contract
28 - 32 USD / Hourly
We are looking for an Employee Relations Specialist to support a long-term contract assignment in Beverly Hills that will last until February 2027 and may lead to fulltime work after that. This role focuses on fostering a fair, compliant, and respectful workplace by guiding employee relations matters, managing sensitive workplace concerns, and partnering with leaders on effective resolution strategies. The ideal candidate brings strong judgment, investigation experience, and knowledge of local employment law to help address complex people issues with professionalism and discretion. Responsibilities:• Conduct thorough reviews of employee concerns, workplace complaints, and potential policy violations, documenting findings and recommending appropriate next steps.• Advise managers and HR partners on employee relations matters, including conflict resolution, corrective action, and workplace conduct issues.• Lead and support investigations involving sensitive personnel situations while maintaining confidentiality and applying sound judgment throughout the process.• Partner with leadership to address performance-related concerns and help implement practical, compliant action plans for improvement.• Interpret and apply local employment law, internal policies, and labor-related guidelines to support consistent decision-making.• Prepare clear case summaries, investigation records, and related documentation to ensure accurate reporting and audit readiness.• Identify patterns in workplace issues and recommend proactive measures that strengthen employee experience and reduce organizational risk.
2026-10-02T00:00:00Z

Client Services Coordinator

Los Angeles, CA
onsite
Temporary / Contract
27 - 30 USD / Hourly
Our client, a distinguished provider of high-end, personalized funeral and memorial services, is seeking a polished, compassionate, and service-oriented Client Service Specialist to join their team in the 90045 area.This individual will serve as the first point of contact for clients and families, providing an exceptional, personalized experience during sensitive and emotional times. The ideal candidate will bring the professionalism and presentation of a luxury retail or hospitality environment, combined with genuine empathy, excellent communication skills, and the ability to guide clients through funeral and memorial service arrangements with care and discretion.We are seeking someone who is articulate, emotionally intelligent, organized, and naturally attentive to client needs.Key Responsibilities<ul><li>Serve as the primary point of contact for clients and families, delivering a warm, professional, and personalized service experience.</li><li>Assist clients with funeral, memorial, and mortuary service arrangements, explaining available options, services, and next steps with compassion and clarity.</li><li>Communicate professionally and effectively in person, over the phone, and through email, ensuring clients feel supported and informed throughout the process.</li><li>Provide a high level of customer care while handling sensitive conversations with empathy, patience, and discretion.</li><li>Coordinate appointments, service details, client inquiries, documentation, and follow-up communications.</li><li>Maintain accurate client records and ensure all arrangements and requests are handled with attention to detail.</li><li>Anticipate client needs and provide thoughtful solutions while maintaining the elevated service standards of a luxury environment.</li><li>Collaborate with internal teams and service providers to ensure a seamless and respectful client experience.</li><li>Maintain a polished, welcoming, and professional presence at all times.</li></ul>
2026-09-25T00:00:00Z

10 results for Customer Experience Specialist in Thousand Oaks, CA