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5 results for Customer Experience Specialist in Thousand Oaks, CA

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-07-30T00:00:00Z

Customer Service Representative

Agoura Hills, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Customer Service Representative to support a retail operation in Calabasas, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced service environment and can manage orders, customer communication, and cross-functional coordination with accuracy and professionalism. The role plays an important part in ensuring timely order processing, issue resolution, and consistent support for both domestic and international customer needs. Responsibilities: • Manage incoming customer orders through electronic order systems, resolve processing exceptions, and assist with account or platform configuration when needed. • Prepare billing for completed shipments, including applicable transportation charges, and verify invoice accuracy before release. • Review order activity for minimum requirements, pricing discrepancies, and customer-specific conditions, then communicate directly with customers to address issues promptly. • Serve as a central point of contact for customer inquiries and complaints by coordinating with shipping, production, and sales teams to drive resolution. • Initiate and record credits for returned, damaged, or short-shipped items within the enterprise resource planning system. • Assemble and track export documentation for international orders, including commercial paperwork and shipping instructions, while partnering with internal teams to secure required records. • Maintain organized records, reports, and scheduling documents related to service performance, delivery status, and pricing details. • Collaborate regularly with the sales organization to address product-related concerns, customer needs, and procedural updates. • Document updated processes and service requirements for international accounts to support consistency and compliance. • Provide backup coverage and day-to-day guidance for other customer service team members while contributing to departmental performance objectives.
2026-07-17T00:00:00Z

Customer Service Representative

Los Angeles, CA
onsite
Temporary to Hire
26.6 - 28 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract-to-permanent opportunity. This role is ideal for someone who enjoys helping customers, handling high-volume communication, and supporting order-related inquiries with accuracy and care. The position focuses on delivering responsive service across phone interactions while ensuring each customer experience is efficient, courteous, and solution-oriented. Responsibilities: • Respond to incoming customer calls promptly and provide clear, detail-oriented assistance for a wide range of service needs. • Make outbound calls as needed to follow up on customer questions, confirm details, and support issue resolution. • Enter and update order information accurately in internal systems to help maintain smooth processing and fulfillment. • Address customer concerns with patience and sound judgment, working to resolve issues in a timely manner. • Document conversations, requests, and outcomes thoroughly to maintain complete and organized records. • Coordinate with internal teams when additional support is needed to answer questions or complete customer requests. • Maintain a high standard of service during frequent customer interactions in a call center environment.
2026-07-27T00:00:00Z

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-07-23T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-07-31T00:00:00Z