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9 results for Customer Experience Specialist in Thousand Oaks, CA

Customer Experience Specialist

Los Angeles, CA
onsite
Temporary to Hire
24.7 - 26 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team as a Customer Experience Specialist. This contract opportunity with potential for a long-term role is ideal for someone who enjoys building strong client relationships, handling detailed account work, and delivering dependable support in a high-volume setting. The right candidate will bring strong communication skills, a sharp eye for accuracy, and a genuine interest in long-term career growth. Responsibilities: • Oversee customer agreement renewals and keep order details, account documentation, and contract records current and accurate. • Examine customer profiles, contract terms, and database entries to confirm information is complete, correct, and aligned with company standards. • Validate reported hours, process account updates, and complete assigned tasks within required timeframes. • Respond to customer questions through phone and email while providing clear, attentive service across multiple browser-based systems. • Resolve account and connectivity-related concerns by researching issues, identifying next steps, and following through to completion. • Look for ways to strengthen the customer experience while recognizing opportunities to support additional services when appropriate. • Build trust with customers by maintaining responsive communication and ensuring a consistent, high-quality service experience.
2026-08-05T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-08-19T00:00:00Z

Customer Service Representative

Torrance, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
About the RoleWe are seeking a friendly and professional Customer Service Representative to join our team on a temporary basis. The ideal candidate will provide exceptional customer support, respond to inquiries, and help ensure a positive customer experience.Key Responsibilities<ul><li>Answer incoming calls, emails, and customer inquiries</li><li>Resolve customer concerns and provide timely solutions</li><li>Process orders, returns, and account updates</li><li>Maintain accurate customer records and documentation</li><li>Collaborate with internal teams to address customer needs</li><li>Provide product and service information as needed</li></ul>
2026-08-18T00:00:00Z

Customer Service Representative

Gardena, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a service-oriented individual to join a nonprofit organization in California as a Contract Customer Service Representative. This role supports membership activities, educational programs, and event coordination by handling inquiries, maintaining accurate records, and helping deliver a positive experience for members, participants, and volunteers. The position is well suited for someone who is highly organized, comfortable managing multiple details, and confident communicating with a wide range of stakeholders. Responsibilities: • Respond to inbound member and participant inquiries by phone and email, providing timely and attentive assistance related to services, programs, and events. • Process registrations, cancellations, refunds, and related order entry tasks while keeping records current and accurate. • Coordinate administrative details for conferences, webinars, and educational sessions to help ensure smooth execution from preparation through follow-up. • Review schedules, presentation materials, digital event content, and program information to confirm accuracy and consistency before distribution. • Gather and organize speaker profiles, headshots, award details, and program descriptions for use in event communications and collateral. • Assist with purchasing and tracking event materials such as signage, branded items, awards, and other supplies needed for organizational activities. • Schedule and support chapter leadership training activities, including participant communication and follow-up. • Provide logistical and customer service support before, during, and after events to help create a positive experience for attendees, members, and volunteers.
2026-08-21T00:00:00Z

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-08-19T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-08-19T00:00:00Z

Senior Support Specialist

Beverly Hills, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a highly skilled Senior Support Specialist to join our client that is in the public safety industry and this individual will be providing dedicated IT and technical support across three fire stations. This role involves supporting mission-critical applications, fire-specific systems, and general IT infrastructure to ensure seamless operations. This is a long-term contract position, offering an opportunity to work in a dynamic and impactful environment. Responsibilities:• Deliver technical support for vendor-managed systems, including troubleshooting, scheduling upgrades, and maintaining accurate system documentation.• Oversee the implementation, testing, and ongoing maintenance of public safety systems such as Computer Aided Dispatch, Records Management Systems, and station alerting tools.• Provide hands-on technical support for mobile and in-vehicle devices, including firetruck communication systems, radios, and modems.• Manage and resolve complex hardware and software issues within fire stations and mobile command vehicles.• Train fire department personnel on IT best practices and ensure they are equipped to use critical systems effectively.• Collaborate with the city’s IT team to address both fire-specific and general municipal IT needs.• Evaluate, test, and debug municipal and public safety applications to meet operational requirements.• Coordinate schedules for routine IT projects and ensure timely delivery of support services.• Assist with office automation and mobile device management citywide, balancing competing priorities effectively.
2026-08-13T00:00:00Z

IT Support Specialist

Los Angeles, CA
onsite
Temporary / Contract
33 - 36 USD / Hourly
Robert Half is seeking an IT Support Specialist for a client located in Culver City, CA. IT Support Specialist to provide technical support across a large enterprise environment. The ideal candidate will have 3+ years of hands-on experience supporting Mac/macOS environments, with strong expertise in Jamf and Microsoft Intune, as well as experience managing and troubleshooting enterprise endpoints. Key Responsibilities:<ul><li>Provide Tier I/II technical support to enterprise users across Mac/macOS and Windows environments.</li><li>Troubleshoot and resolve hardware, software, operating system, networking, application, and connectivity issues.</li><li>Provide hands-on support for Apple Mac devices, iPhones, and other Apple endpoints.</li><li>Administer and support Apple devices using Jamf, including device enrollment, configuration profiles, application deployment, policies, compliance, and troubleshooting.</li><li>Manage and support Windows and cross-platform endpoints using Microsoft Intune, including device enrollment, application deployment, configuration policies, compliance, and endpoint troubleshooting.</li><li>Support identity and access-related issues involving Microsoft Entra ID/Azure AD, Active Directory, MFA, and password/account management.</li><li>Install, configure, update, and maintain enterprise software and endpoint applications.</li></ul>
2026-08-14T00:00:00Z

Provider Relations Specialist

Torrance, CA
onsite
Temporary / Contract
23 - 28 USD / Hourly
A Healthcare company is seeking a Provider Relations Specialist to support a healthcare team with a high-volume backlog and ongoing provider support needs. The Provider Relations Specialist is ideal for professionals with experience in provider relations, provider enrollment, and healthcare credentialing who can step in quickly, build strong provider partnerships, and help improve operational workflow. Key Responsibilities:<ul><li>Serve as a primary point of contact for providers regarding enrollment, participation, credentialing status, and general support needs. </li><li>Build and maintain positive working relationships with providers and internal departments to support timely issue resolution. </li><li>Assist with provider onboarding, enrollment documentation, and follow-up on outstanding requirements. </li><li>Respond to provider inquiries related to network participation, application status, demographic updates, and required documentation. </li><li>Coordinate with internal teams to resolve provider concerns, discrepancies, and service issues efficiently. </li><li>Maintain accurate provider records and ensure updates are reflected in internal systems and databases. </li><li>Support credentialing and recredentialing processes as needed. Based on general knowledge.</li><li>Help reduce departmental backlog while maintaining strong service levels and attention to detail. </li><li>Ensure activities are completed in alignment with payer requirements, compliance standards, and internal policies. </li></ul>Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
2026-08-19T00:00:00Z