We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
<p>Robert Half is partnering with a leading global technology company to hire a <strong>Marketing Program Manager</strong> to support product marketing initiatives, new product launches, and sustainability programs. This role requires a strong communicator with proven experience driving go-to-market strategies from concept through execution—ideally within the hardware or technology industry.</p><p><br></p><p><strong>Location</strong>: Remote (PST hours - must be located in PST time zone)</p><p><strong>Duration</strong>: 4-month contract</p><p><strong>Pay Rate</strong>: $50–55/hour</p><p><strong>Hours</strong>: 40/week</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead go-to-market programs to support new product launches, ensuring alignment across marketing, product, and sales teams.</li><li>Manage sustainability marketing content for new launches, integrating messaging into product positioning and campaigns.</li><li>Plan and deliver integrated campaigns, including email marketing, web placements, and partner site activations.</li><li>Develop product marketing collateral and sales enablement tools to support direct sales teams, events, and customer education.</li><li>Collaborate with designers and content teams to create website and digital marketing assets that highlight product features and benefits.</li><li>Monitor, analyze, and report on campaign performance metrics, identifying opportunities to improve effectiveness and ROI.</li><li>Partner cross-functionally to prioritize and manage multiple marketing projects in a fast-paced environment.</li></ul>
We are looking for an Ecommerce Customer Service Representative to join our team in City of Industry, California. In this position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and supporting ecommerce operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks effectively in a fast-paced manufacturing environment.<br><br>Responsibilities:<br>• Handle incoming calls and provide prompt solutions to customer inquiries and concerns.<br>• Monitor and track packages, ensuring timely replacements or resolutions for customers.<br>• Assist customers with billing issues, order updates, and technical problem notifications.<br>• Document all interactions and order updates accurately in call center systems.<br>• Process product returns and manage complaints in accordance with company policies.<br>• Support special projects as assigned by management to enhance customer experience.<br>• Educate and motivate customers to purchase online, increasing brand awareness and satisfaction.<br>• Collaborate with team members to improve processes and achieve customer service goals.<br>• Perform additional duties as directed by management to meet business needs.
<p><strong>Job Title:</strong> Senior CRM Business Analyst</p><p><strong>Location:</strong> Hybrid (3 days onsite in Woodland Hills, CA)</p><p><strong>Salary Range:</strong> $120K – $140K + Comprehensive Benefits</p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking an experienced <strong>Senior CRM Business Analyst</strong> to join our Business Solutions team. This role will focus on leveraging <strong>Microsoft Dynamics 365 CRM</strong> to deliver impactful, scalable solutions that optimize both user experience and business value. You will work closely with cross-functional teams across Sales, Marketing, Operations, and other departments to define requirements, design customized solutions, and manage the development lifecycle.</p><p>We are looking for someone who is a <strong>strategic problem-solver with hands-on technical expertise</strong>. This is a hybrid position that blends business analysis responsibilities with technical configuration and administration to ensure solutions are both efficient and user-centered.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, configure, and optimize <strong>Microsoft Dynamics 365 CRM</strong> solutions tailored to business goals.</li><li>Collaborate with cross-departmental stakeholders to translate business needs into clear technical requirements and acceptance criteria.</li><li>Write and manage detailed business and functional specifications to guide development and testing teams.</li><li>Configure Dynamics 365 CRM components, including workflows, entities, forms, dashboards, and business rules.</li><li>Utilize <strong>SQL</strong> and tools like <strong>Power BI</strong> for advanced data analysis and performance reporting.</li><li>Act as the primary liaison between stakeholders and technical teams to ensure seamless communication and delivery.</li><li>Support Agile project lifecycles, including requirements gathering, testing, and solution implementation.</li><li>Lead workshops, provide project updates, and ensure smooth knowledge transfer across teams.</li><li>Mentor junior analysts and facilitate knowledge sharing within the team.</li></ul><p><br></p>
We are looking for a skilled Communication Specialist to join our team in Los Angeles, California. In this contract role, you will oversee the development and execution of comprehensive communication strategies to support organizational goals. This position requires a creative and meticulous individual who excels in crafting impactful messaging across various platforms.<br><br>Responsibilities:<br>• Develop and implement communication plans that align with organizational objectives and promote brand awareness.<br>• Create and edit high-quality content such as press releases, social media posts, and blog articles.<br>• Manage media relations, including responding to inquiries and coordinating with reporters.<br>• Collaborate with cross-functional teams, including graphic designers and marketing staff, to ensure cohesive messaging.<br>• Plan and execute promotional campaigns that drive engagement and visibility.<br>• Oversee the production of marketing materials, such as brochures and advertisements.<br>• Utilize content management systems to publish and organize digital content effectively.<br>• Monitor and analyze the performance of communication efforts, making recommendations for improvement.<br>• Engage with stakeholders, including students and attorneys, to foster community awareness and transparency.<br>• Ensure all communication outputs are consistent with the organization's branding guidelines.
<p>Robert Half is looking for an Administrative Assistant to provide administrative and operational support to the buying team at an established luxury retail and e-commerce company located in Beverly Hills. The role involves performing various clerical tasks, tracking purchase orders, and coordinating with internal teams across both in-store and online channels. The ideal candidate should have excellent organizational skills, attention to detail, and the ability to excel in a dynamic and fast-paced environment that promotes a high-end shopping experience. This is a contract position that has the chance to go permanent for the right individual. The pay range is $24/hr-$30/hr and you will work Monday-Friday from 10am-6pm.</p><p> </p><p><strong>Responsibilities Include:</strong></p><ul><li>Answering incoming calls and managing email correspondence professionally and promptly.</li><li>Maintaining organized filing systems and performing accurate data entry with robust proficiency in Excel required; familiarity with NetSuite and Magento is preferred.</li><li>Collaborating with customer service, sales associates, and cross-functional teams to provide updates on shipping ETAs, product availability, and order status, ensuring operational efficiency.</li><li>Tracking purchase orders, shipments, and deliveries while communicating updates to relevant teams.</li><li>Creating and maintaining purchase orders, including processing price changes and conducting follow-ups to ensure accuracy and deadline compliance.</li><li>Adjusting priorities and managing tasks effectively in a fast-paced retail workplace.</li><li>Generating and distributing weekly and monthly reports to key stakeholders, ensuring timely delivery and accuracy of essential data.</li><li>Working autonomously and collaboratively while meeting deadlines and ensuring precision under pressure.</li><li>Assisting e-commerce and marketing teams in executing website updates such as product details, promotions, imagery, and site maintenance; contributing to online merchandising efforts like product uploads and content validation. </li></ul><p><strong> </strong></p><p><br></p>
<p>A housing non-profit organization based in Santa Monica is hiring a Leasing Specialist on a contract basis. This is a 3-4 month position with potential to extend. As the Leasing Specialist, you will qualify applicants for properties, complete necessary paperwork, and work closely with leasing and occupancy specialists.</p><p><br></p><p>Responsibilities include:</p><p>• Pre-qualify applicants according to rules and regulations stipulated by various affordable housing programs including HOME, TCAC, CHRP, RHCP and others.</p><p>• Maintain a firm understanding of Fair Housing laws, local rent control laws and other relevant California statutes, and apply this knowledge during occupancy assignments.</p><p>• Collaboratively work with the rest of the team preparing for program audits to ensure compliance.</p><p>• Manage applicant files and maintain their timely and organized completion, while adhering to confidentiality and privacy regulations.</p><p>• Provide excellent customer service and contribute to team efforts.</p><p>• Participate in the Marketing List effort to effectively promote affordable housing units.</p><p>• Prepare Unit Summary Compliances factoring all regulations and specifics of each unit.</p><p>• Consolidate Section 8 tenants making sure all standards, regulations and protocols are met.</p><p>• Maintain an up-to-date electronic and physical file system through regular filing, scanning, copying, and mailing.</p><p>• Perform other duties as assigned in accordance with our mission to provide affordable housing.</p><p><br></p><p>Prior experience in Leasing and Property Management is essential. Experience with affordable housing is a huge plus. This is a fully onsite role in Santa Monica. Hours are 8-5PM. Pay is based on experience, between $26-28/hr.</p>
<p>Associate attorney opportunity with growing law firm!</p><p><br></p><p>Robert Half is partnering with an established, boutique law practice that is growing rapidly because of a new marketing focus and wants to bring in associates to work these new cases. The firm does a variety of civil litigation and these are opportunities to work on novel issues.</p><p><br></p><p>The firm is located in Westlake Village, California and will consider newly barred candidates as well as associates with up to three years of experience or more. This attorney will be given duties based on experience, but eventually will be given the tools to manage cases from inception through trial. This role is primarily litigation-based but will also involve some transactional work.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Manage cases from inception to trial, ensuring all legal matters are handled efficiently.</li><li>Conduct discovery, including depositions, to gather necessary information for cases.</li><li>Attend court appearances as needed to represent clients.</li><li>Draft and review pleadings and other legal documents.</li><li>Communicate effectively with clients, carriers, and opposing counsel to maintain strong relationships and ensure client satisfaction.</li><li>Handle project-based work, especially for first-year attorneys.</li><li>Utilize case management software and other legal software to manage and track case progress.</li><li>Manage litigation matters, including civil litigation and employment litigation.</li><li>Draft and review contracts as part of transactional work.</li><li>Maintain a focus on client outcomes, ensuring the best possible results for each case.</li><li><strong><u>Billable Hours Req: 1800</u></strong></li></ul><p><br></p><p><strong><u>Compensation and Benefits</u></strong></p><ul><li>Salary: $110,000 to $140,000 for 0-3 years of experience.</li><li>Bonuses based on exceeding billable hour requirements. The firm pays bonuses monthly!</li><li>Health insurance with Kaiser, including a cafeteria plan with tax benefits for health insurance if they want to have their dependents on health plan.</li><li>Co-Power vision and dental.</li><li>401K (non-matching) and a separate year-end profit sharing.</li><li>2 weeks paid vacation after 1 year.</li></ul><p><br></p>
We are looking for a skilled Marketing Assistant to join our Gynecology Marketing Team in El Segundo, California. This long-term contract position is ideal for someone who thrives in a dynamic environment and excels in handling both internal and external communications, event coordination, and marketing operations. The role demands a high level of organization, attention to detail, and the ability to work independently across diverse projects.<br><br>Responsibilities:<br>• Coordinate and manage communications with internal teams, external customers, and vendor partners, including handling purchase orders, inventory requests, and correspondence.<br>• Maintain and update the Gynecology Selling site, ensuring all content is accurate, relevant, and up-to-date.<br>• Generate and analyze reports using Salesforce and SAP, providing insights into product performance, customer trends, and repair sales history.<br>• Plan and oversee logistics for events, workshops, and major conventions, including attendee tracking, vendor communication, catering, and compliance documentation.<br>• Manage hysteroscopy courses by organizing equipment setup, physician registration, travel logistics, and faculty honoraria while ensuring compliance with required paperwork.<br>• Support internal Gynecology sales training programs and onboarding processes, including IT coordination, training schedules, and learning module setup.<br>• Track and maintain inventory of marketing samples, prototypes, and promotional materials to ensure availability and proper documentation.<br>• Assist with product launches by supporting validation processes, forecasting, documentation preparation, and coordination with cross-functional teams.<br>• Contribute to the creation and design of digital marketing tools and sales enablement resources to enhance team productivity.<br>• Provide administrative support, including drafting and editing documents, presentations, and reports to maintain a high standard of quality.
<p>We are looking for a creative and detail-oriented Marketing Assistant to join our team in Santa Barbara, California. In this long-term contract role, you will play a key part in managing social media platforms, coordinating marketing efforts, and supporting the overall growth of our brand presence. If you have a passion for marketing and enjoy working in a collaborative environment, this is an excellent opportunity to contribute your skills.</p><p><br></p><p>Responsibilities:</p><p>• Create and publish engaging content across Instagram and other social media platforms to enhance brand visibility.</p><p>• Collaborate with the leadership team, to align on content strategies and ensure messaging consistency.</p><p>• Coordinate and execute email marketing campaigns to effectively reach target audiences.</p><p>• Support direct marketing efforts by creating impactful campaigns to engage potential clients and stakeholders.</p><p>• Monitor social media channels for engagement opportunities and respond to inquiries in a timely manner.</p><p>• Analyze the performance of marketing activities and campaigns to identify areas for improvement.</p><p>• Stay updated on social media trends and best practices to optimize content and strategies.</p><p><br></p>
We are looking for a dedicated Product Manager to join our team in Glendale, California. In this long-term contract position, you will play a pivotal role in driving the development and optimization of key internal tools that support critical business processes. This is an opportunity to collaborate with talented teams and stakeholders to deliver innovative solutions that align with strategic organizational goals.<br><br>Responsibilities:<br>• Act as the primary liaison between business partners and engineering teams to ensure seamless communication and alignment.<br>• Develop and maintain a clear product vision, transforming it into actionable roadmaps, features, and prioritized backlogs.<br>• Write detailed and actionable user stories, lead backlog refinement sessions, and ensure product requirements are well-documented.<br>• Collaborate with cross-functional teams, including design, engineering, and analytics, to define features and deliver impactful solutions.<br>• Facilitate requirements-gathering sessions to deeply understand business needs and translate them into scalable product solutions.<br>• Manage the dynamic product backlog, ensuring prioritization aligns with organizational goals and stakeholder expectations.<br>• Provide structured documentation to guide the development team in building new features effectively.<br>• Monitor metrics and progress to ensure continuous improvement and adherence to best practices.<br>• Utilize Agile Scrum methodologies to drive project management and deliver results efficiently.<br>• Coordinate with stakeholders to maintain alignment and address evolving business priorities.
