1 result for Account Director in Thousand Oaks, CA

Los Angeles, CA
onsite
Temporary
30 - 34 USD / Hourly
We are looking for an experienced Account Manager to join our team in Boulder, Colorado, on a contract basis. In this role, you will oversee service delivery operations, ensuring exceptional quality and efficiency across various service offerings. You will play a crucial part in implementing best practices, driving continuous improvement, and developing a high-performing team to meet client expectations. Responsibilities: • Monitor and maintain quality standards for service delivery across client reprographics office and printer fleet. • Implement and refine operational processes to ensure consistency and efficiency. • Track and oversee operational controls, ensuring accurate and timely management reporting. • Collaborate with client services to address critical issues and foster open communication between teams. • Manage staff performance by setting objectives, providing feedback, and supporting growth and attention to detail. • Promote a culture of excellence and continuous improvement within the team. • Investigate and resolve escalated client concerns, ensuring prompt communication with senior leadership. • Analyze and report on account performance metrics, ensuring alignment with contractual targets. • Provide training and mentorship to team members, fostering skill development and succession planning. • Monitor budgets and timelines to ensure operational processes remain on track.
2026-02-25T00:00:00Z