Customer Service Representative Jobs in Thomasville, NC

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French-English Bilingual Collections Specialist

Greensboro, NC
remote
Temporary / Contract
24.00 - 26.00 USD / Hourly
We are looking for a detail-oriented Collections Specialist to support receivables management and payment recovery efforts in Greensboro, North Carolina. This Long-term Contract position is ideal for someone who can confidently engage with customers, resolve outstanding balances, and maintain accurate collection records across commercial and consumer accounts. The role requires strong communication skills, sound judgment, and the ability to balance customer service with effective follow-up on delinquent accounts. Responsibilities: • Contact commercial and consumer customers to follow up on past-due invoices and secure timely payment arrangements. • Review account activity, billing history, and aging reports to identify overdue balances and determine appropriate collection actions. • Maintain accurate documentation of customer interactions, promised payments, disputes, and account status updates. • Work with internal teams to clarify billing issues, research payment discrepancies, and support resolution of account concerns. • Monitor assigned accounts regularly and escalate higher-risk delinquencies when standard collection efforts are unsuccessful. • Negotiate practical repayment solutions while preserving positive customer relationships and adhering to company guidelines. • Prepare collection-related reports and provide updates on outstanding balances, recovery progress, and account trends.
2026-10-12T18:18:44Z

Medical Collections Specialist

Concord, NC
remote
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a Medical Collections Specialist to support a high-volume Medicare claims review. This Long-term Contract position focuses on researching billed claims, confirming claim corrections through Medicare portals. The ideal candidate brings strong portal navigation skills, sharp attention to detail, and the ability to manage repetitive claim follow-up work with accuracy and consistency. Responsibilities:• Review Medicare claims in multiple payer portals to confirm whether void requests were submitted correctly and completed successfully.• Investigate specialty claims to verify they were reprocessed under the appropriate tax ID and moved through the claims cycle accurately.• Validate payment outcomes by checking that reimbursement was issued under the correct billing entity and documenting any discrepancies.• Maintain detailed tracking logs and spreadsheets to monitor claim status, outstanding items, and resolution progress across a large inventory of accounts.• Use Medicare administrative contractor portals, including systems such as WPS and Palmetto, to research claim activity and identify next steps.• Follow repetitive daily workflows with a high level of precision while managing a significant volume of claim reviews.• Escalate irregular claim findings, unresolved issues, or payment mismatches to the appropriate internal stakeholders for further action.• Support cleanup efforts related to claims that were previously routed under the wrong tax ID and help drive accurate resolution.• Coordinate claim follow-up activities during Eastern Time business hours, with some flexibility based on team needs.
2026-10-15T14:08:44Z

2 results for Customer Service Representative in Thomasville, NC