Customer Care Representative – Mortgage Services<br><br>Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)<br><br>Pay: $20/hour<br><br>Employment Type: Full-Time <br><br>Industry: Mortgage & Financial Services<br><br>About the Role<br>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment.<br><br>Position Overview<br>As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You’ll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments.<br><br>Key Responsibilities<br>• Handle inbound calls regarding mortgage payments, escrow questions, and general loan support.<br>• Conduct outbound calls to customers regarding missed or past-due payments.<br>• Provide clear, accurate, and customer-focused assistance across all inquiries.<br>• Document all customer interactions in the internal system with accuracy and attention to detail.<br>• Follow all compliance standards and customer care guidelines.<br>• Participate in ongoing training and coaching sessions.<br><br>Schedule<br>Full-time – 40 hours/week<br>Monday–Friday schedules:<br>• Fall/Winter: 10:00 AM – 7:00 PM<br>• Spring/Summer: 9:00 AM – 6:00 PM<br>Monthly Saturday rotation (1 per month):<br>• Fall/Winter: 8:00 AM – 12:00 PM<br>• Spring/Summer: 7:00 AM – 11:00 AM<br><br>Training<br>• 2 weeks paid classroom training<br>• 1 week of shadow-based training with tenured representatives<br><br>Qualifications<br>• Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related).<br>• Strong communication and problem solving skills.<br>• Ability to manage a high call volume with professionalism.<br>• Comfortable working on-site Monday through Friday with availability one Saturday per month.<br>• Interest in learning the mortgage industry and growing within the organization.<br><br>Why This Opportunity?<br>• Entry point into a stable and growing mortgage and financial services field<br>• Structured training and development<br>• Consistent full-time hours and long-term career path potential
<p><br></p><ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $22/per hour</strong></li></ul><p><br></p><p>Job Summary</p><p>Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Service Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Loyalty Service Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.</p><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p> </p><p><strong>Skills</strong></p><p>• Previous experience working as a customer service representative.</p><p>• Strong knowledge of worksite products and services</p><p>• Friendly and professional demeanor.</p><p>• Excellent communication and interpersonal skills.</p><p>• Basic computer skills and knowledge of database software.</p><p>• Demonstrated attention to detail, organizational skills, and time management skills.</p><p>• Ability to work a flexible schedule to meet the needs of the business and performance requirements.</p><p>• Ability to remain calm in stressful situations.</p><p>• Ability to explain detailed policy concepts in a simple way</p><p>• Bilingual skills (verbal, written, read) in Spanis</p>
<p>We are looking for a dedicated 401k/S125 Service Associate I to join our team in Phoenix, Arizona. This long-term contract position involves providing exceptional customer service for products within the S125 Client Service Center. The role is ideal for someone who thrives in a fast-paced environment and has a keen eye for detail while assisting clients and participants with inquiries, claims, and complaints.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from active and terminated participants, as well as client plan administrators, to resolve inquiries and provide support.</p><p>• Educate clients and participants on S125 products, company policies, procedures, and relevant guidelines or regulations.</p><p>• Escalate tasks and documentation to appropriate teams when necessary to ensure efficient resolution.</p><p>• Maintain accurate records of all interactions by performing data entry and documenting details thoroughly.</p><p>• Develop and apply a working knowledge of products to support clients effectively.</p><p>• Utilize various software platforms, including Salesforce and other company-specific systems, to manage tasks and client interactions.</p><p>• Prioritize and organize workload to meet deadlines and ensure smooth operations.</p><p>• Address complaints and claims in compliance with company policies to maintain strong customer relationships.</p><p>• Collaborate with team members to enhance service delivery and client satisfaction.</p><p>• Perform administrative tasks such as scanning and photocopying documents as needed.</p>
<p>We are seeking a proactive and personable Front Desk Coordinator to be the welcoming face of our Phoenix office. In this temp to hire role, you will provide key administrative, reception, and organizational support while working with general office software. A successful candidate will have outstanding communication skills, attention to detail, and the ability to multitask in a dynamic environment. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and direct visitors, clients, and team members in a professional manner</li><li>Answer and route incoming calls, handle inquiries, and manage reception email correspondence</li><li>Maintain the front desk area and conference rooms; manage office supplies and mail distribution</li><li>Schedule meetings and support the coordination and set-up of office events</li><li>Assist in general administrative duties, including data entry, document preparation, and filing</li></ul>
We are looking for a Front Desk Coordinator to join our team in Phoenix, Arizona. In this Contract to permanent position, you will play a vital role in ensuring the smooth operation of the front desk and related administrative tasks. This is a part-time opportunity requiring 20-30 hours per week, offering a dynamic and engaging work environment.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and detail oriented atmosphere.<br>• Manage incoming and outgoing mail, including sorting and organizing deliveries.<br>• Oversee the setup and cleanup of conference rooms to ensure readiness for meetings.<br>• Stock and maintain the break room with necessary supplies and refreshments.<br>• Handle phone calls efficiently using a multi-line switchboard system.<br>• Provide concierge services to support staff and guests as needed.<br>• Maintain cleanliness and organization of the front desk area.<br>• Assist with administrative tasks as assigned to support office operations.
We are looking for a dedicated Human Resources Coordinator to join our team in Chandler, Arizona. This contract position offers an excellent opportunity to support key HR and administrative functions while growing into a leadership role over time. The ideal candidate will be flexible, detail-oriented, and eager to learn, with a strong interest in both HR and payroll processes.<br><br>Responsibilities:<br>• Facilitate new employee orientations, ensuring all required paperwork and procedures are completed accurately.<br>• Manage and maintain employee files, including orientation materials and review documentation.<br>• Handle data entry tasks related to payroll, benefits, and employee records with precision.<br>• Organize and track employee review schedules, insurance payments, and other follow-up calendars.<br>• Conduct audits of health insurance and 401(k) payments to ensure accuracy.<br>• Coordinate the preparation and distribution of employee-related documents such as performance reviews and benefits information.<br>• Assist with administrative tasks across HR and payroll departments, providing cross-functional support as needed.<br>• Support the training and safety programs by maintaining relevant documentation and schedules.<br>• Collaborate with team members to streamline HR and payroll processes, contributing to overall efficiency.<br>• Adapt to changing priorities and assist with special projects as required.
We are looking for a detail-oriented HR Coordinator to join our team on a contract basis in Phoenix, Arizona. In this role, you will provide essential administrative and operational support to the Human Resources department, ensuring smooth onboarding and offboarding processes, maintaining compliance, and managing accurate employee records. This position offers an opportunity to contribute to a mission-driven organization dedicated to education and growth.<br><br>Responsibilities:<br>• Facilitate comprehensive onboarding for new hires, including offer documentation, system setup, and orientation coordination.<br>• Manage employee offboarding tasks such as system access removal, benefits notifications, and final documentation.<br>• Ensure Form I-9 documentation is completed and maintained in compliance with federal and state regulations.<br>• Conduct regular audits of employee files and I-9 records to uphold accuracy and compliance standards.<br>• Maintain and update employee data within the HRIS system, ensuring consistency and confidentiality.<br>• Assist with benefits administration, timekeeping, and basic payroll coordination.<br>• Respond to employee inquiries regarding HR policies, systems, and procedures.<br>• Support recruitment efforts by scheduling interviews and communicating with candidates.<br>• Participate in HR projects, initiatives, and special assignments as needed.<br>• Perform general administrative duties, including document preparation, filing, and correspondence.
<p>We are looking for an experienced Scrum Master to join our dynamic team in Tempe, Arizona. Your primary focus is to guide performance, collaboration, and execution while working constructively within the team and with members of the organization. </p><p><strong> </strong></p><p><strong>What you’ll Do:</strong></p><ul><li>Support multiple Scrum teams maintaining the Sales & Servicing technology including Salesforce, the public websites, and other applications </li><li>Use Agile ceremonies that produce the benefits intended by the Agile framework, including planning of releases, removing impediments, providing guidance, and supporting Agile teams to provide high-quality products using inspect and adapt cycles. </li><li>Accelerate the learning and growth of one or more distributed Agile teams in developing a lean-Agile mindset, improving practices, and guiding them to more predictable delivery of high-quality products. </li><li>Oversee the use of an accurate, complete, readable, single source for artifacts and workflow information that we need to engage in planning, observe/monitor work in progress, and measure the inspect and adapt cycle at the scrum team level. </li><li>Manage full alignment across dependent teams within a release train; manage risks and dependencies such that all parties are aligned with delivery strategy and sequence. Drive over-communication as necessary to ensure a shared understanding of dependencies. </li><li>Proactively identify and communicate impediments to expedite resolution. </li><li>Promote scrum team accountability for ensuring the sprint commitment is less than / very close to the average velocity over the last four sprints, maximizing the likelihood of delivery on sprint.</li><li>Solid foundational knowledge of Salesforce.. </li><li>Deep understanding of Atlassian suite (Jira, Confluence) with a strong focus on metrics, dashboards and reporting. </li><li>Hands-on experience with Agile software development methodologies, values, and procedures. </li><li>Significant experience working with Agile methodologies on large-scale, technically complex projects for a large enterprise. </li><li>Thorough understanding of the software development life cycle.</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team on a Contract basis in Phoenix, Arizona. This role requires a proactive individual with expertise in commercial and consumer collections, as well as thorough knowledge of credit and billing processes. If you excel at resolving overdue accounts and maintaining positive client relationships, this position offers an excellent opportunity to showcase your skills.<br><br>Responsibilities:<br>• Manage the collection of outstanding payments from both commercial and consumer accounts.<br>• Communicate professionally and effectively with clients to resolve payment issues while maintaining strong customer relationships.<br>• Analyze account histories and identify discrepancies or payment delays.<br>• Develop and implement strategies to maximize recovery of overdue balances.<br>• Ensure compliance with company policies and regulatory requirements during all collection activities.<br>• Prepare detailed reports on collection activities and account statuses.<br>• Collaborate with internal teams to address billing and account concerns.<br>• Maintain accurate and organized records of all interactions and payment agreements.<br>• Utilize established collection processes to achieve departmental goals.<br>• Provide exceptional service while handling sensitive financial information.
