<p>We are looking for a skilled and motivated Help Desk Analyst II to join our team in Tampa, Florida fully onsite. This Contract-to-Permanent position involves providing exceptional technical support to clients, both remotely and onsite, across various industries. The ideal candidate will excel in troubleshooting, resolving technical issues, and delivering top-tier customer service in dynamic environments.</p><p><br></p><p>Responsibilities:</p><p>• Provide remote and onsite technical support for client networks, including computers, servers, switches, routers, firewalls, and other specialized equipment.</p><p>• Troubleshoot and support software solutions, including Microsoft desktop and cloud products.</p><p>• Manage support tickets by opening, reviewing, resolving, and closing them in a timely manner.</p><p>• Participate in the implementation of technology projects, ensuring quality and efficiency.</p><p>• Collaborate with team members to share knowledge and ideas, fostering a productive work environment.</p><p>• Train end users on effective use of their computers, servers, and network resources.</p><p>• Monitor and maintain managed services, ensuring optimal performance for clients.</p><p>• Assist management in enhancing products and services through feedback and recommendations.</p><p>• Travel to client sites as needed to deliver hands-on technical services within a 50-mile radius.</p>
