<p>We are looking for a skilled Senior NOC/Network Engineer to join our team in Sarasota, Florida. In this Contract-to-Permanent position, you will play a pivotal role in designing, implementing, and maintaining network infrastructure to ensure seamless connectivity and optimal performance. This is an exciting opportunity for individuals who thrive in dynamic environments and are passionate about technological innovation.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and maintain network infrastructure, including hardware and software, to support organizational goals.</p><p>• Troubleshoot complex network issues to ensure reliability and optimal performance.</p><p>• Develop and execute plans for upgrading network systems and integrating new technologies.</p><p>• Handle network add/move/change activities such as cable installations, port activations, and equipment setups.</p><p>• Guide entry-level team members and provide training on emerging networking technologies.</p><p>• Create and maintain comprehensive network documentation, including IP databases, diagrams, and configuration backups.</p><p>• Implement security measures to safeguard network systems and data.</p><p>• Evaluate project requirements and provide cost estimates for network solutions.</p><p>• Recommend vendor products, services, and innovative network solutions to management.</p><p>• Administer and maintain technologies such as routers, switches, VPNs, and wireless networks within established guidelines.</p>
<p>We are looking for a skilled IT Systems Engineer/Administrator to join our team in Tampa, Florida. This Contract-to-permanent position offers an exciting opportunity to work on advanced system architectures, cloud services, and security solutions. The ideal candidate will play a key role in designing, administering, and maintaining enterprise-level systems while ensuring optimal performance and security.</p><p><br></p><p>If applying, please note any combination of these skills at proficiency and experience level will be the candidates selected for interview:</p><p><br></p><p>Linux + Storage and/or VMware</p><p>Linux + Devops</p><p>Windows + Storage and VMware</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and administer Active Directory (AD) systems, including enterprise-level architecture and Group Policy management.</p><p>• Manage and maintain Microsoft Azure cloud services infrastructure, including Microsoft Entra ID solutions.</p><p>• Oversee the administration of Microsoft 365 (M365), ensuring seamless functionality and user support.</p><p>• Architect and support virtual environments using advanced virtualization technologies.</p><p>• Configure, manage, and optimize Amazon Web Services (AWS) and other cloud computing platforms.</p><p>• Administer security information and event management (SIEM) solutions to enhance system security.</p><p>• Develop and execute system installations, configurations, troubleshooting, and performance tuning.</p><p>• Conduct routine security audits and compliance scans to ensure system integrity.</p><p>• Research and introduce innovative technologies to improve system efficiency and capabilities.</p><p>• Provide mentorship and guidance to team members while documenting technical processes and procedures.</p>
<p>Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.</p><p><br></p><p>Duties and Responsibilities:</p><p><br></p><p>Active participation in the Help Desk 1 phone queue</p><p>Provide first-level contact to end users in a clear and professional manner</p><p>Create and accurately code service tickets</p><p>Identify and redirect urgent tickets to the appropriate resources</p><p>Work through assigned tickets and enter appropriate time entries</p><p>Troubleshoot and resolve end user or infrastructure technical issues</p><p>Follow up with customers and see problems through to resolution</p><p>Ensure proper recording, documentation, and closure of ticket information</p><p>Maintain awareness of ongoing issues and be proactive in customer notification</p><p>Recommend modifications or improvements to client environments</p><p>Properly escalate unresolved tickets to the next level of support</p><p>Preserve and grow your knowledge of Help Desk procedures, products, and services</p><p>Onsite dispatching as needed or directed</p><p>Active participation in the On Call rotation</p><p>Competencies:</p><p><br></p><p>Strong written and verbal communication skills</p><p>Basic understanding of computer systems, networks, and troubleshooting techniques</p><p>Ability to work independently and as part of a team</p><p>Customer-oriented mindset with a passion for helping others</p><p>Previous experience in a customer service or technical support role is a plus, but not required</p><p>Ability to lift equipment</p>
<p>We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ideal for a tech-savvy individual with strong problem-solving abilities and a passion for delivering exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers while ensuring efficient ticket management and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier I technical support to customers, addressing hardware, software, and network-related issues.</p><p>• Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency.</p><p>• Manage and prioritize service desk tickets to ensure timely and accurate resolutions.</p><p>• Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity.</p><p>• Foster positive relationships with coworkers, customers, and vendors through effective communication.</p><p>• Apply knowledge of computer systems and networks to identify and resolve technical challenges.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Travel to client sites as needed to deliver on-site support services.</p><p>• Uphold confidentiality standards when handling sensitive information.</p><p>• Stay updated on emerging technologies to contribute to ongoing improvements in service delivery.</p>
<p>We are looking for an experienced Systems Administrator to join our team in Tampa, Florida and work fully onsite. This contract-to-permanent position offers the opportunity to work with diverse clients ranging from small businesses to large enterprise networks. The role involves providing both remote and onsite technical support, managing advanced server environments, and leading technology projects.</p><p><br></p><p>Responsibilities:</p><p><br></p><p><br></p><p>****MUST HAVE NETWORK AND SERVER EXPERIENCE AND BE CLIENT FACING****</p><p><br></p><p><br></p><p>• Monitor and maintain client networks, including servers, switches, routers, firewalls, and specialized equipment.</p><p>• Manage Microsoft server solutions, including on-premises and cloud-based environments, as well as Azure integrations and backup systems.</p><p>• Provide support for Microsoft 365 Business applications and Office 2021 or later.</p><p>• Lead or participate in technology projects to ensure successful implementation and client satisfaction.</p><p>• Collaborate with team members to share knowledge and develop effective solutions for technical challenges.</p><p>• Train end users on the proper use of computers, servers, and network resources.</p><p>• Offer recommendations to improve products and services based on client feedback and evolving needs.</p><p>• Perform physical tasks such as handling boxes and equipment as required.</p><p>• Assist with troubleshooting workstations, networks, and IP topology issues.</p>
We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a Contract-to-Permanent basis. This role focuses on delivering outstanding technical support to customers in the healthcare industry, ensuring their needs are met with professionalism and efficiency. The ideal candidate will bring a blend of mechanical and electrical expertise, strong problem-solving abilities, and a passion for customer service to this dynamic position.<br><br>Responsibilities:<br>• Provide prompt and effective responses to customer inquiries, diagnosing and resolving technical issues with precision.<br>• Utilize mechanical and electrical knowledge, including the use of tools like voltmeters, to troubleshoot and resolve equipment problems.<br>• Maintain professionalism and composure while managing challenging customer situations to ensure satisfaction.<br>• Collaborate with team members to share insights and develop solutions that address customer needs.<br>• Create and update detailed technical documentation to support training and process improvement initiatives.<br>• Stay informed about new technologies and adapt to evolving procedures to enhance technical skills.<br>• Perform equipment repairs and routine maintenance tasks as required.<br>• Demonstrate reliability and consistency in completing customer support tasks effectively.<br>• Foster a positive and cooperative work environment by contributing to team efforts and maintaining a supportive attitude.
We are looking for an experienced ERP Integration Manager to oversee and optimize NetSuite applications for a hospitality-focused organization in Palmetto, Florida. This role requires a proactive individual who can streamline workflows, improve system performance, and collaborate with internal teams to enhance operational efficiency. The ideal candidate will have a strong technical background and a proven ability to manage system configurations and integrations.<br><br>Responsibilities:<br>• Administer and maintain the NetSuite platform, including user roles, permissions, custom forms, records, dashboards, and saved searches.<br>• Monitor system performance and collaborate with NetSuite support to troubleshoot and resolve technical issues.<br>• Design and implement automated workflows using SuiteFlow to enhance business processes, including approvals, notifications, and alerts.<br>• Collaborate with internal teams to gather and document functional and technical requirements, translating them into system configurations or specifications for developers.<br>• Develop and maintain customized reports, analytics, and dashboards to provide actionable insights, with a focus on Finance and Operations.<br>• Facilitate system integrations using APIs or middleware solutions, ensuring compliance with security and operational standards.<br>• Lead initiatives for system upgrades, module implementations, and enhancements, while evaluating third-party applications to meet project objectives.<br>• Provide training and create documentation to support end-users in maximizing system functionalities.<br>• Assist HR teams with tasks such as generating reports, updating system configurations, and managing settings.<br>• Act as a resource for handling escalations or providing backup support during absences.
