We are looking for a dedicated Customer Service Specialist to join our team in Syracuse, New York. This is a Contract-to-Permanent opportunity, ideal for professionals passionate about providing exceptional support and ensuring customer satisfaction. The role involves handling customer inquiries, managing requests efficiently, and maintaining accurate documentation.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively.<br>• Process orders accurately and ensure all customer requests are entered into the system properly.<br>• Maintain detailed and organized records of all customer interactions and transactions.<br>• Identify potential issues and provide timely solutions to enhance customer experience.<br>• Conduct research using computer systems to resolve customer concerns and deliver accurate information.<br>• Navigate multiple monitors and resolutions seamlessly while managing customer interactions.<br>• Communicate professionally and empathetically with customers to build trust and rapport.<br>• Handle both inbound and outbound calls as necessary to meet customer needs.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.
We are looking for a dedicated Customer Service Representative to join our team in Syracuse, New York. This is a Contract to permanent opportunity ideal for someone passionate about building strong client relationships and delivering exceptional service. In this role, you will play a key part in supporting customer needs through effective communication and efficient problem-solving.<br><br>Responsibilities:<br>• Respond to inbound customer calls and provide accurate information or assistance as needed.<br>• Handle order entry tasks with precision, ensuring timely and efficient processing.<br>• Maintain clear and detail-oriented communication with clients to address inquiries or resolve issues.<br>• Manage both inbound and outbound calls to support customer needs and follow up on outstanding matters.<br>• Utilize computer-based systems to enter data and track customer interactions effectively.<br>• Deliver excellent service by listening to customer concerns and offering suitable solutions.<br>• Work collaboratively with team members to ensure seamless customer support.<br>• Stay updated on company policies and procedures to provide consistent and reliable information.<br>• Participate in ongoing training to enhance skills and improve service delivery.
We are looking for an experienced Customer Service Representative to join our team in Liverpool, New York. In this role, you will provide exceptional support to clients and patients, primarily through inbound and outbound calls, while ensuring accurate data entry and correspondence. This is a Contract to permanent position within the healthcare industry, offering an opportunity to grow your skills in a fast-paced and rewarding environment.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with a focus on detail, addressing customer inquiries and resolving issues promptly.<br>• Accurately input orders and customer information into the system to ensure seamless service.<br>• Respond to email correspondence, providing clear and timely communication.<br>• Utilize basic medical terminology and knowledge of medical abbreviations to assist with patient and client needs.<br>• Manage electronic medical records (EMR) efficiently, maintaining accuracy and confidentiality.<br>• Deliver exceptional customer service by understanding client requirements and providing tailored solutions.<br>• Collaborate with team members to ensure consistent and high-quality customer experiences.<br>• Stay informed about company policies and procedures to provide accurate information to customers.<br>• Assist in troubleshooting and resolving customer issues related to healthcare services.<br>• Maintain a detail-oriented demeanor in all interactions, fostering trust and satisfaction among clients.
