We are looking for a dedicated Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position requiring in-office work five days a week. The ideal candidate will bring strong communication skills and a proactive approach to resolving customer inquiries and concerns.<br><br>Responsibilities:<br>• Respond to customer inquiries by actively listening and asking clarifying questions to ensure a thorough understanding of their needs.<br>• Direct or escalate calls to the appropriate team members while collaborating with other departments to resolve customer issues.<br>• Continuously expand knowledge of company services and processes to enhance customer support capabilities.<br>• Report potential workflow disruptions or service issues to Customer Care leadership promptly to ensure timely resolutions.<br>• Adhere to company policies, training guidelines, and legal requirements while delivering exceptional customer service.
We are looking for a capable clinical operations supervisor to support evening and overnight teams in a fast-paced healthcare environment in Sacramento, California. This Contract position is ideal for someone who can guide staff effectively, maintain steady daily operations, and build strong working relationships across departments. The person in this role will help oversee frontline activity, address operational concerns, and promote a consistent, team-focused approach to patient support services.<br><br>Responsibilities:<br>• Provide day-to-day supervision for approximately 20 evening and night shift team members, offering direction, support, and performance oversight.<br>• Serve as the on-call point of contact for operational issues that arise outside standard daytime coverage.<br>• Review and act on daily operational reports to monitor staffing, workflow, and service needs.<br>• Conduct regular staff rounding to stay informed on shift activity, address concerns, and reinforce expectations.<br>• Lead daily team huddles to communicate priorities, share updates, and align staff on department goals.<br>• Coordinate with ancillary departments to support smooth operations and timely resolution of cross-functional needs.<br>• Handle employee matters such as schedule-related concerns, corrective action processes, and staff guidance in accordance with workplace policies.<br>• Support training and transition activities during the onboarding period to ensure readiness for the assigned shift schedule.
<p>We are looking for a detail-oriented Patient Registration team member to support a healthcare team in French Camp, California. This is an evening role and does require some weekends. This Long-term Contract position focuses on creating an efficient and welcoming registration experience by gathering accurate patient information, confirming coverage details, and helping individuals navigate the intake process. The ideal candidate is organized, service-oriented, and confident handling insurance-related documentation in a fast-paced clinical setting.</p><p><br></p><p>Responsibilities:</p><p>• Collect demographic and registration details from patients or authorized family members and enter the information accurately into hospital records systems.</p><p>• Review intake documents for completeness, resolve missing information, and help maintain accurate patient account data.</p><p>• Confirm insurance, Medi-Cal, and related coverage by examining identification cards, labels, and supporting eligibility records.</p><p>• Associate patient accounts with the correct financial classifications to support proper billing and reimbursement workflows.</p><p>• Communicate registration guidelines, departmental procedures, and applicable policies in a clear and thorough manner.</p><p>• Guide patients to the correct clinic, office, or treatment area based on their service needs and appointment information.</p><p>• Support appointment coordination and maintain organized registration-related tracking processes when needed.</p>
We are looking for a detail-oriented Patient Registration team member to support a healthcare team in California. This long-term contract opportunity is ideal for someone who is confident working directly with patients, validating coverage information, and ensuring accurate intake documentation. The person in this role will help create a smooth registration experience while maintaining compliance with hospital policies and established procedures.<br><br>Responsibilities:<br>• Gather demographic and admission details from patients or family members and record the information accurately in the hospital system.<br>• Review registration documents for completeness, resolve missing details, and help maintain precise patient records.<br>• Confirm insurance, Medi-Cal, and other coverage information by checking identification cards, labels, and related eligibility records.<br>• Align account information with the correct financial classifications to support accurate billing and reimbursement processes.<br>• Communicate registration guidelines, organizational policies, and required procedures in a clear and thorough manner.<br>• Guide patients to the correct clinic, office, or treatment area based on their scheduled or requested services.<br>• Assist with appointment-related tracking or coordination activities when needed to support clinic flow.<br>• Provide courteous front-line service while handling sensitive patient information with discretion and accuracy.