We are looking for a dedicated Member Services Representative to join our team in Sacramento, California. In this long-term contract role, you will be responsible for delivering exceptional service to members, ensuring their inquiries and concerns are handled efficiently and professionally. If you thrive in a fast-paced environment and enjoy connecting with people, this position offers an excellent opportunity to showcase your customer service skills.<br><br>Responsibilities:<br>• Respond to inbound calls from members and provide clear and accurate information regarding their inquiries.<br>• Address member concerns with professionalism and empathy, ensuring a positive experience.<br>• Manage patient intake processes efficiently while maintaining attention to detail.<br>• Utilize computer systems, including Salesforce, to document interactions and track member information.<br>• Handle both inbound and outbound calls to resolve issues and assist members effectively.<br>• Demonstrate proficiency in navigating a fast-paced call center environment.<br>• Collaborate with team members to meet service-level agreements and organizational goals.<br>• Provide support to veterans and ensure their specific needs are met with care.<br>• Maintain compliance with all company policies and procedures during member interactions.<br>• Continuously improve processes to enhance the overall member experience.
We are looking for a dedicated Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position requiring in-office work five days a week. The ideal candidate will bring strong communication skills and a proactive approach to resolving customer inquiries and concerns.<br><br>Responsibilities:<br>• Respond to customer inquiries by actively listening and asking clarifying questions to ensure a thorough understanding of their needs.<br>• Direct or escalate calls to the appropriate team members while collaborating with other departments to resolve customer issues.<br>• Continuously expand knowledge of company services and processes to enhance customer support capabilities.<br>• Report potential workflow disruptions or service issues to Customer Care leadership promptly to ensure timely resolutions.<br>• Adhere to company policies, training guidelines, and legal requirements while delivering exceptional customer service.
We are looking for a capable clinical operations supervisor to support evening and overnight teams in a fast-paced healthcare environment in Sacramento, California. This Contract position is ideal for someone who can guide staff effectively, maintain steady daily operations, and build strong working relationships across departments. The person in this role will help oversee frontline activity, address operational concerns, and promote a consistent, team-focused approach to patient support services.<br><br>Responsibilities:<br>• Provide day-to-day supervision for approximately 20 evening and night shift team members, offering direction, support, and performance oversight.<br>• Serve as the on-call point of contact for operational issues that arise outside standard daytime coverage.<br>• Review and act on daily operational reports to monitor staffing, workflow, and service needs.<br>• Conduct regular staff rounding to stay informed on shift activity, address concerns, and reinforce expectations.<br>• Lead daily team huddles to communicate priorities, share updates, and align staff on department goals.<br>• Coordinate with ancillary departments to support smooth operations and timely resolution of cross-functional needs.<br>• Handle employee matters such as schedule-related concerns, corrective action processes, and staff guidance in accordance with workplace policies.<br>• Support training and transition activities during the onboarding period to ensure readiness for the assigned shift schedule.
We are looking for a Patient Admin Specialist (PAS) to support front-desk operations and patient registration activities in an outpatient clinic in Castro Valley, California. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while keeping scheduling, documentation, and daily administrative processes organized. In this role, you will help coordinate appointments and surgery-related scheduling, respond to non-clinical patient inquiries, and support smooth communication across the clinic team.<br><br>Responsibilities:<br>• Welcome patients at the front desk, guide them through check-in and check-out, and address routine questions related to appointments, payments, and visit logistics.<br>• Coordinate new patient intake and assist with scheduling needs, including surgery appointments and other follow-up visits based on provider availability and clinic priorities.<br>• Work closely with providers and staff to align scheduling plans, communicate time-sensitive needs, and help address urgent administrative requests promptly.<br>• Support patient and physician interactions by using approved reference materials, office tools, and clinic procedures to provide accurate non-clinical assistance.<br>• Maintain clinic records and administrative databases, update directories and patient-related information, and complete internal documentation with attention to detail.<br>• Respond to non-clinical messages received through CRM platforms and patient communication channels, escalating issues to the appropriate team when needed.<br>• Manage incoming and outgoing office communications by sorting faxes, distributing mail, and organizing clinic documents through proper filing practices.<br>• Contribute to efficient daily operations by handling a variety of front-office tasks while meeting established service expectations and departmental standards.
<p>Reach out to <u>Michelle Espejo via email or LinkedIn</u> for additional information or questions.</p><p> </p><p><strong>Financial Planner | Wealth Management Firm | Walnut Creek| Hybrid; 2 days a week</strong></p><p> </p><p>Join a top-tier, fee-based wealth management firm known for rigorous investment research, disciplined portfolio management, and truly comprehensive financial planning. This is a chance to work alongside seasoned advisors and play a key role in delivering thoughtful, holistic advice to a diverse client base.</p><p> </p><p>You’ll be part of a collaborative, high-performing team with a clear path to Lead Advisor. The firm offers strong work-life balance, three weeks of PTO, fully paid medical, dental, and vision, a generous 401(k) match, and meaningful long-term growth.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Analyze client data and develop tailored financial planning recommendations</li><li>Attend meetings as the planning specialist and support advisors directly</li><li>Build and help implement complex financial plans</li><li>Provide guidance on estate, tax, retirement, cash flow, Social Security, pensions, and equity compensation</li><li>Maintain planning data across platforms and improve internal processes</li><li>Share planning updates and best practices with advisor teams</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>