1 result for Help Desk Tier 3 in Stockton, CA

Sacramento, CA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a skilled Help Desk Analyst II to join our team in Sacramento, California. In this long-term contract role, you will provide technical support for various systems and applications, ensuring smooth operations and resolving issues efficiently. This position requires on-site work in a secure environment, with adherence to safety protocols. Responsibilities: • Provide technical assistance and troubleshooting for virtual desktops, including Citrix-based systems and related applications. • Utilize ticketing systems to manage and resolve user issues, with training provided for specific platforms as needed. • Support and maintain hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners. • Perform sanitization and safety measures while working in secure environments, ensuring compliance with health protocols. • Manage IT call center operations, responding to inquiries during designated hours, Monday through Friday. • Assist with the setup, configuration, and maintenance of PC desktops and workstations. • Deliver training and guidance to users on court-specific applications and tools. • Collaborate with team members to optimize system performance and minimize downtime. • Conduct regular checks and updates to ensure systems are running efficiently. • Provide documentation and reports on technical issues and resolutions.
2026-03-06T00:00:00Z