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22 results for Noc Technician in Stamford, CT

PC Technician

South Plainfield, NJ
onsite
Temporary to Hire
19.79 - 22.91 USD / Hourly
We are looking for a dedicated PC Technician to join our team in South Plainfield, New Jersey. This is a contract position with the potential for long-term employment, perfect for a proactive individual who thrives in a hands-on, support-focused role. The ideal candidate will provide technical support across multiple locations, ensuring smooth business operations and resolving technical issues efficiently. Responsibilities: • Provide comprehensive desktop and PC support across main and satellite office locations. • Troubleshoot and maintain printers, including high-volume and specialized label printers. • Offer basic support for NetSuite and assist with related system issues. • Manage and support the RingCentral communication platform. • Maintain and troubleshoot security camera systems to ensure functionality. • Address and resolve hardware and software issues in a Windows/Microsoft environment. • Collaborate with a small IT team to ensure seamless technology operations. • Travel occasionally to satellite locations to provide on-site technical support. • Respond promptly to reactive troubleshooting needs in a fast-paced environment. • Assist with general IT support tasks as they arise across business operations.
2026-06-23T14:33:46Z

End User Technician

New York, NY
onsite
Temporary / Contract
20.62 - 23.87 USD / Hourly
We are looking for an End User Technician to provide dependable desktop and end-user support for a dynamic workplace. This Long-term Contract position is ideal for a service-focused IT specialist who can resolve technical issues efficiently while delivering a positive support experience. The role involves hands-on assistance with user devices, core Microsoft environments, and ticket-driven support activities across a range of day-to-day operational needs. Responsibilities: • Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up. • Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks. • Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune. • Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users. • Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope. • Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively. • Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution.
2026-06-19T17:44:08Z

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.59 - 45.84 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-06-23T14:33:46Z

Network Engineer

New York, NY
onsite
Temporary / Contract
67.29 - 77.91 USD / Hourly
We are looking for an experienced Network Engineer to join our team in New York, New York. This long-term contract position offers an excellent opportunity to work in the asset management industry, focusing on high-level network design, implementation, and maintenance. The ideal candidate will have over seven years of experience in network engineering and a strong background in Cisco technologies and firewalls. Responsibilities: • Design, implement, and maintain network solutions using Cisco routers and switches. • Configure and manage Palo Alto firewalls to ensure network security. • Oversee the deployment and administration of Cisco ASA devices. • Implement and troubleshoot Border Gateway Protocol (BGP) to optimize network performance. • Monitor network performance and address issues to minimize downtime. • Collaborate with cross-functional teams to support network upgrades and improvements. • Provide technical expertise in diagnosing and resolving complex network problems. • Document network configurations, processes, and updates for future reference. • Ensure compliance with organizational and industry security standards. • Conduct regular assessments to identify and mitigate potential vulnerabilities.
2026-06-08T21:28:41Z

Desktop Support Engineer

New York, NY
onsite
Temporary / Contract
39.59 - 45.84 USD / Hourly
We are looking for a Desktop Support Engineer to provide hands-on technical support for end users in a fast-paced investment banking environment in New York, New York. This Long-term Contract position focuses on resolving desktop, operating system, and account access issues while delivering responsive service through an organized support process. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach and experience supporting Microsoft-based workplace technology. Responsibilities: • Provide day-to-day desktop and help desk support for employees, diagnosing and resolving hardware, software, and operating system issues. • Manage user account administration tasks in Active Directory, including access updates, password assistance, and basic permission changes. • Respond to service desk requests in a timely manner, document issue details clearly, and follow tickets through to completion. • Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying effective fixes. • Troubleshoot common end-user problems involving workstations, peripherals, connectivity, and standard business applications. • Escalate more complex technical issues when needed while maintaining clear communication with users and internal support teams. • Contribute to a consistent support experience by tracking recurring problems and sharing practical solutions with the team.
2026-07-02T17:30:09Z

IT Support/ Field Engineer

Parsippany, NJ
onsite
Temporary to Hire
42.75 - 49.50 USD / Hourly
We are looking for an IT Support/ Field Engineer to provide hands-on technical support and infrastructure assistance for a hybrid environment in New Jersey. This contract-to-permanent opportunity is ideal for a detail-oriented individual who enjoys solving desktop, server, and network issues while supporting end users across both remote and onsite settings. The role combines day-to-day troubleshooting with broader systems support, including work with virtualized platforms and Microsoft-based technologies. Responsibilities: • Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner. • Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations. • Assist end users with operating system issues, device configuration, software support, and general workplace technology needs. • Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed. • Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments. • Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices. • Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency.
2026-06-10T13:48:46Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000.00 - 110000.00 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-16T14:48:50Z

L3 Helpdesk Engineer / Systems Administrator

New York, NY
onsite
Permanent / Full Time
100000.00 - 130000.00 USD / Yearly
We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards. Responsibilities: • Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision. • Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications. • Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability. • Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments. • Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met. • Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership. • Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support. • Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments. • Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
2026-06-16T14:48:50Z

Senior IT Consultant

New York, NY
onsite
Permanent / Full Time
90000.00 - 120000.00 USD / Yearly
We are looking for a Senior IT Consultant to join our team, supporting clients with technology-focused audit and advisory engagements. This role is ideal for someone who is detail oriented and can assess technology risk, strengthen control environments, and deliver practical recommendations that support business value. The position offers the opportunity to work across evolving areas such as cybersecurity, cloud platforms, data governance, enterprise applications, and emerging automation tools while partnering with stakeholders at multiple levels. Responsibilities: • Lead technology audit and advisory engagements by assessing IT risks, reviewing control design and effectiveness, and delivering clear conclusions for clients. • Develop thorough audit documentation, including process narratives, flowcharts, testing approaches, control evaluations, and final reports that support actionable recommendations. • Evaluate compliance with Sarbanes-Oxley requirements and other applicable control standards, with particular attention to technology-dependent processes and supporting evidence. • Analyze environments involving cybersecurity, cloud solutions, privacy, disaster recovery, data governance, systems development, and major enterprise platforms to identify control gaps and improvement opportunities. • Use data analysis, automation, and emerging technologies to improve audit execution, increase insight, and enhance the efficiency of testing procedures. • Communicate complex technology issues, audit observations, and risk implications to client teams and executive stakeholders in a clear and business-focused manner. • Mentor entry-level team members through review, coaching, and day-to-day guidance while helping coordinate work across engagement teams. • Build strong client relationships by understanding business objectives, organizing findings effectively, and presenting practical recommendations that align with operational needs.
2026-07-02T17:30:09Z

Learning Systems Administrator

Stamford, CT
onsite
Temporary / Contract
45.00 - 50.00 USD / Hourly
We are looking for a Learning Systems Administrator to support training operations, system oversight, and reporting accuracy for a Long-term Contract position based in Stamford, Connecticut. This role focuses on maintaining reliable learner data, strengthening governance controls, and ensuring employees receive timely access to required training. The ideal candidate brings a detail-oriented approach to compliance reporting, production support, and issue resolution across learning administration processes. Key ResponsibilitiesLMS Administration & System Stability (30%)<ul><li>Managed day-to-day LMS operations, ensuring system reliability and performance</li><li>Configured and maintained system settings including user roles, security access, workflows, and learning objects</li><li>Monitored system health and resolved performance or usability issues proactively</li><li>Managed system updates, releases, and regression testing to maintain business continuity</li><li>Maintained documentation of configurations, processes, and technical standards</li></ul>System Development & Optimization (30%)<ul><li>Designed and implemented scalable LMS solutions aligned with enterprise learning strategy</li><li>Led system enhancements to improve user experience and administrative efficiency</li><li>Evaluated new features and functionality and recommended adoption where appropriate</li><li>Partnered with HR, IT, and reporting teams to optimize integrations and data flows</li></ul>Governance & Process Management (20%)<ul><li>Established and maintained LMS governance frameworks, including:</li><li>Naming conventions</li><li>Metadata standards</li><li>Role-based access controls</li><li>Change management processes</li><li>Defined and documented operational procedures to ensure consistency and scalability</li><li>Ensured compliance with data privacy, regulatory, and audit requirements</li><li>Developed internal controls to maintain system integrity and reporting accuracy</li></ul>Operational Support (20%)<ul><li>Served as escalation point for complex LMS issues</li><li>Translated business needs into system-based solutions in partnership with learning stakeholders</li><li>Supported compliance reporting, audits, and certification tracking</li><li>Provided guidance and training on LMS functionality and best practices</li></ul>
2026-07-02T17:30:09Z

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
27.00 - 32.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. In this role, you will provide hands-on and remote technical support for employees across desktop, mobile, and collaboration technologies, ensuring issues are addressed efficiently and professionally. This opportunity is ideal for someone who enjoys solving user problems, managing endpoint setups, and supporting modern workplace tools in a fast-paced environment. Responsibilities: • Provide day-to-day technical assistance to on-site and remote employees, resolving issues related to computers, mobile devices, applications, and network connectivity. • Triage incoming support requests, document all activity in Jira, and see routine incidents through diagnosis, resolution, and user follow-up while escalating advanced problems when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, and ensure each setup is fully configured for immediate use. • Install and update software, connect and troubleshoot peripheral devices, and guide employees on the effective use of supported hardware and applications. • Support Zoom Rooms and Logitech-based conferencing environments by handling configuration, firmware updates, device troubleshooting, and coordination with external vendors. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve service workflows. • Coordinate repair or replacement requests with manufacturers and service providers while maintaining confidentiality around employee and company information. • Track spare parts, equipment usage, and service history to maintain accurate inventory and repair records.
2026-06-23T12:18:41Z

Senior Manager, IT Support

New York, NY
remote
Temporary / Contract
55.00 - 65.00 USD / Hourly
We are looking for an experienced Senior Manager, IT Support to lead enterprise support operations for a dynamic organization based in New York, NY. This Long-term Contract position requires a strategic leader who can guide globally distributed teams, strengthen service delivery practices, and partner across the business to improve technology support at scale. The ideal candidate brings deep expertise in service management platforms, operational governance, and team development within fast-moving technology environments. Responsibilities:• Lead IT support operations across multiple regions and time zones, ensuring consistent service coverage and strong team coordination in a global support model.• Shape and enforce scalable service management practices covering incidents, service requests, change control, governance standards, and escalation procedures.• Oversee the administration and optimization of enterprise support platforms such as Jira Service Management, Console, Atomicwork, or similar tools used for service delivery.• Partner with Platform Engineering and related technical teams to improve automation, access controls, and identity-related support processes within environments such as Okta and Active Directory.• Guide the organization through large-scale tooling or platform changes, maintaining service continuity and clear communication throughout implementation.• Develop team members into trusted escalation points and emerging leaders by coaching individual contributors and encouraging greater ownership.• Build strong working relationships with stakeholders across HR, Legal, Security, Finance, and business leadership to advance support initiatives and operational improvements.• Use agile ways of working along with tools such as Jira and Confluence to manage priorities, document processes, and track program execution.• Support enterprise technology environments involving computer hardware, configuration management, Cisco technologies, and backup-related systems as part of broader service operations.
2026-07-02T17:30:09Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
31.66 - 36.66 USD / Hourly
We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach. Responsibilities: • Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment. • Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care. • Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools. • Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system. • Set up, maintain, and support laptops, desktops, and related devices for office-based users. • Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution. • Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
2026-07-02T17:30:09Z

IT Support Specialist

Laurence Harbor, NJ
onsite
Permanent / Full Time
60000.00 - 70000.00 USD / Yearly
We are looking for an IT Support Specialist to provide dependable technical assistance for end users and client environments in New Jersey. This position is ideal for someone who can work independently, contribute effectively within a team, and step into daily support work with minimal ramp-up time. The role centers on desktop and Microsoft 365 support while also assisting with security issues, basic server needs, and on-site client service when required. Responsibilities: • Deliver technical support for users both remotely and at client locations within a reasonable local travel radius. • Resolve issues involving Windows desktops, user workstations, and common operating system problems to keep employees productive. • Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance. • Investigate and remediate malware, virus, and other endpoint security incidents using sound troubleshooting practices. • Assist with Windows Server problem resolution and perform basic repair or support tasks when server-related issues arise. • Perform entry-level network setup and diagnostic work to identify connectivity problems and support stable infrastructure. • Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up. • Communicate clearly with users, prioritize issues appropriately, and escalate concerns when additional expertise is needed.
2026-06-24T18:48:40Z

Help Desk Level 2 / Sys Admin

New York, NY
onsite
Temporary / Contract
25.00 - 36.00 USD / Hourly
We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team. Responsibilities: • Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting. • Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks. • Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration. • Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams. • Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution. • Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records. • Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns. • Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery. • Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
2026-06-04T18:53:41Z

Workday Administrator

New York, NY
onsite
Temporary to Hire
66.50 - 77.00 USD / Hourly
We are looking for a Workday Administrator to join a Financial Services organization on a contract basis with the potential for a permanent role. This position partners with Finance, Human Resources, Information Technology, and external consultants to maintain accurate Workday financial configurations and support reliable business operations. The role is ideal for someone who can balance system administration, cross-functional collaboration, testing, and continuous improvement while helping the organization strengthen its long-term use of Workday. Responsibilities: • Partner with Finance, HR, IT, and third-party consultants to translate operational needs into effective Workday financial module configurations. • Review system setup and validate data accuracy to help ensure processes, calculations, and outputs align with business expectations. • Build, refine, and maintain business processes within Workday to support efficient and compliant financial operations. • Create and enhance reports that provide stakeholders with meaningful visibility into financial data and system performance. • Coordinate and participate in testing activities, document outcomes, and resolve configuration issues before release. • Provide day-to-day support for Workday users by troubleshooting issues, answering functional questions, and escalating complex problems when needed. • Assist with ongoing configuration management, system updates, and enhancements to improve stability and usability over time. • Support integration-related and technical collaboration efforts, including work connected to APIs and other connected enterprise platforms. • Contribute to long-term optimization initiatives by identifying opportunities to improve workflows, reporting, and overall platform effectiveness.
2026-07-02T17:30:09Z

LOA Administrator Contract to Hire Role

Paramus, NJ
onsite
Temporary / Contract
30.00 - 31.29 USD / Hourly
We are looking for an LOA Administrator to support leave management activities for a long-term contract opportunity in Paramus, NJ. This position focuses on delivering accurate case administration, maintaining compliance with applicable policies and regulations, and coordinating effectively with employees, vendors, and internal teams. The ideal candidate brings strong documentation habits, sound judgment, and the ability to manage sensitive information with professionalism in a fast-paced environment. Responsibilities:• Administer leave of absence cases from intake through resolution while ensuring complete, timely, and accurate records.• Review supporting documentation, evaluate requests against company policies and legal guidelines, and escalate complex situations when needed.• Coordinate with payroll, HR, and external partners to address discrepancies, confirm coverage details, and support smooth case processing.• Maintain data accuracy within HRIS platforms, including Workday, and perform regular audits to uphold reporting integrity.• Communicate with employees regarding leave status, required paperwork, deadlines, and available program information in a clear and thorough manner.• Support compliance efforts by following standard operating procedures, protecting confidentiality, and documenting all actions thoroughly.• Assist with onboarding-related leave education and contribute to process improvements tied to implementation and program administration.
2026-07-02T17:30:09Z

SAP Manager

New York, NY
onsite
Temporary / Contract
57.00 - 66.00 USD / Hourly
We are looking for an experienced SAP Manager to lead enterprise application integration efforts and support cross-functional business objectives in New York, New York. This Long-term Contract opportunity is ideal for a detail-oriented candidate who can connect technical solutions with operational needs while guiding stakeholders through complex ERP initiatives. The role focuses on improving system performance, aligning business requirements with SAP capabilities, and driving effective collaboration across finance, operations, and technology teams. Responsibilities: • Lead ERP integration initiatives that align SAP solutions with business priorities across multiple functional areas. • Partner with stakeholders to gather, refine, and document business needs into clear technical and functional requirements. • Oversee SAP-related workflows, including finance-focused processes, to ensure reliable system performance and process consistency. • Coordinate with technical teams on cloud-based application connectivity, data flow, and enterprise system interoperability. • Support reporting and analytics objectives by helping shape business intelligence solutions tied to operational and financial data. • Guide change management activities by preparing teams for process updates, system enhancements, and adoption of new capabilities. • Collaborate with CRM and related platform teams to improve integration between customer, financial, and operational systems. • Monitor project progress, resolve issues proactively, and communicate status updates, risks, and priorities to leadership. • Contribute to application enhancements involving ABAP and related SAP technologies to support business-critical functionality.
2026-06-08T19:03:41Z

Coupa Platform Administrator

Jersey City, NJ
remote
Temporary / Contract
35.00 - 40.00 USD / Hourly
We are looking for a Coupa Platform Administrator to support procurement operations and platform performance for a Long-term Contract position based in Whitehouse Station, New Jersey. This role serves as a key connection point between procurement teams, suppliers, and platform partners, helping ensure the Coupa environment operates effectively and aligns with business needs. The position combines system administration, supplier enablement, reporting, training, and issue resolution in a hybrid schedule with three in-office days each week. Responsibilities:• Act as the primary point of contact between procurement stakeholders, suppliers, and Coupa support partners to keep platform activity aligned with operational goals.• Administer the Coupa environment by maintaining configurations, approval paths, buying controls, and location data across production and test instances.• Coordinate supplier onboarding efforts, support communication plans, and work with vendor management and risk teams to uphold policy and compliance expectations.• Create, refine, and deliver reporting solutions, including spend analysis and procurement metrics, to help teams monitor activity and identify improvement opportunities.• Lead user support activities by resolving platform, process, and integration issues while escalating complex concerns when needed.• Organize and deliver training sessions, user guidance, and ongoing testing to strengthen adoption and improve day-to-day use of the system.• Oversee platform updates and related change management activities to ensure enhancements are introduced smoothly and with minimal disruption.• Partner with internal stakeholders and external service providers on projects, planning efforts, budgeting support, and broader procurement initiatives tied to the Coupa platform.
2026-06-03T14:48:48Z

Business Intelligence (BI) Manager

Long Island City, NY
onsite
Permanent / Full Time
110000.00 - 140000.00 USD / Yearly
Position Summary The Business Intelligence Team is accountable for the management, development and execution of the Business Intelligence (BI) & Revenue Assurance Program, Annual Rate Increases, operations dashboards, and reporting, and overall Gross Margin (GM) Integrity. Responsibilities Lead BI team developing and manage production reporting and monthly KPI/MBR Conduct deep dive business intelligence analysis into operational areas within Operations to provide analysis and insight on the interplay between the various key performance indicators (e.g., workforce performance & management, Revenue Assurance, productivity, cost and quality drivers). Effectively collaborate with stakeholders to develop insights and recommendations to enable strategic discussions among leadership. Provide monthly management insight for performance opportunities, including variance analysis to help identify resource allocation and efficiency opportunities Plans, develops and approves all operational policies in all functional areas, with standard operating procedures, and quality management systems for revenue assurance; Inspires and builds leaders, sets an environment that leads to success incorporating a Continuous improvement and Customer-centric focus supplemented with a sense of urgency Work with all departmental owners to implement and ensure controls are in place to support all teams including client success, billing, field and sales Develop and champion issues across organization by engaging key stakeholders on activity and requirements necessary to drive team maximization Oversees the analyses and audits of data to ensure integrity throughout the meter data management processes and resolves issues using appropriate resolution methods. Accountable for formal presentations and communications to all levels of the organization E.g. Monthly Business Reports and requests for investments in organization, accountable for full business case, request for approval and all presentations Qualifications University Degree required. Preferential consideration for Post-graduate degrees (MBA) or professional accounting designation CPA Preference to additional training with Data Analytics / IT Preference for industry experience with Utilities, Telecommunications, or other large consumer base businesses within North American juristictions (250k+ customers) 4+ years related experience and management of high performing teams. High Proficiency in data modelling and analysis with demonstrated acumen using the following tools Excel, PowerBI, & SQL Excellent collaboration skills to build strong working partnerships with stakeholders. Understanding and experience working with statistical revenue and costing information to provide business insight and opportunities to reduce cost. Strong technical skills to mine large volumes of data. Ability to apply superior data knowledge & discovery skills into building effective analysis. Ability to conduct basic statistical and correlation analysis to identify patterns and trends. Industry or working experience with customer billing environments with large transaction volumes such as Utility or Telecommunications, Attention to detail and quality, strong time management and project/work planning skills. Proven ability to work with and deliver Industry Leading Best-in-Class reporting and analytical solutions. Proven ability to coach, mentor, lead and inspire teams Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills.
2026-06-10T17:08:43Z

Senior Manager, Data & Analytics

Cedar Knolls, NJ
onsite
Permanent / Full Time
125000.00 - 150000.00 USD / Yearly
We are seeking a strategic and technically strong Senior Manager, Data & Analytics to lead the development of a connected data ecosystem that transforms complex information into actionable business insights. Based in Morris County, NJ, this role will integrate data from commercial, digital, operational, and customer-facing channels to improve decision-making and drive business performance. The ideal candidate combines advanced analytical expertise with strong business acumen and can lead both hands-on execution and long-term strategy. Responsibilities Enterprise Data Strategy & Integration<ul><li>Design and manage a unified data ecosystem integrating sales, marketing, CRM, web analytics, and operational data.</li><li>Develop scalable data models and frameworks that provide full-funnel visibility from acquisition through retention and revenue.</li><li>Establish governance, validation, and data quality standards to ensure accuracy and consistency.</li></ul>Advanced Analytics & Decision Science<ul><li>Develop scoring models, segmentation frameworks, and prioritization methodologies to identify growth opportunities.</li><li>Conduct statistical analysis, correlation studies, predictive modeling, and causal inference to uncover performance drivers.</li><li>Build attribution models to measure marketing and sales effectiveness.</li><li>Translate analytical findings into actionable business recommendations and strategic decision frameworks.</li></ul>Performance Optimization & Measurement<ul><li>Create measurement frameworks spanning awareness, engagement, conversion, retention, and customer lifetime value.</li><li>Identify opportunities and friction points throughout the customer journey.</li><li>Define, monitor, and optimize KPIs aligned with business growth objectives.</li></ul>Data Quality & Architecture<ul><li>Serve as the primary authority on data integrity, quality, completeness, and usability.</li><li>Develop methodologies for evaluating and scoring incoming datasets.</li><li>Design and document enterprise data architecture, data flows, schemas, and business logic.</li><li>Standardize key metrics, benchmarks, cohorts, scoring systems, and performance targets.</li></ul>Experimentation & Insights<ul><li>Develop testing and experimentation frameworks to evaluate strategic initiatives.</li><li>Design learning agendas, hypotheses, test panels, and measurement criteria.</li><li>Perform statistical validation, significance testing, outlier detection, and impact analysis.</li><li>Deliver scalable reporting solutions and narrative-driven insights that support decision-making and execution.</li></ul>Strategic Leadership<ul><li>Partner with executive leadership on growth strategy, investment decisions, and performance optimization.</li><li>Model business scenarios, quantify trade-offs, and support prioritization decisions.</li><li>Continuously refine strategies through data-driven analysis and validation.</li></ul>
2026-06-19T18:14:04Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.59 - 23.84 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-06-23T14:33:46Z