We are looking for a dedicated Collections Specialist to join our team in New York, New York. As part of this role, you will manage both commercial and consumer accounts while ensuring timely and accurate credit collections. This position offers an opportunity to utilize your expertise in collection processes and billing management to support the financial success of our organization.<br><br>Responsibilities:<br>• Handle commercial and consumer account collections to recover outstanding balances.<br>• Monitor and manage credit accounts, ensuring payments are received within the specified timelines.<br>• Maintain accurate and organized records of collection activities and account statuses.<br>• Communicate effectively with clients to resolve billing disputes and negotiate payment arrangements.<br>• Collaborate with internal teams to ensure proper documentation and compliance with company policies.<br>• Provide regular updates and reports on collection progress and account receivables.<br>• Utilize established collection processes to optimize recovery efforts and minimize overdue accounts.<br>• Address inquiries and concerns from clients related to billing and payment issues.<br>• Review and analyze account histories to determine appropriate collection strategies.
<p>Collections Specialist – Onsite (Stamford)</p><p>Overview:</p><p>Our client is seeking a dedicated Collections Specialist with strong Accounts Receivable (AR), cash application, and advanced Excel skills. The ideal candidate will have experience working in a large ERP (Enterprise Resource Planning) system and be comfortable in a fast-paced, collaborative, onsite environment in Stamford.</p><p>Key Responsibilities:</p><ul><li>Manage collection activities for assigned accounts to ensure timely payments and minimize delinquencies.</li><li>Process and apply incoming cash receipts accurately to customer accounts in the ERP system.</li><li>Monitor aging reports and proactively follow up with clients via phone, email, and other communication channels to resolve payment issues.</li><li>Research and resolve unapplied cash, short payments, and discrepancies.</li><li>Collaborate with internal departments (Sales, Customer Service, Billing) to resolve customer queries and escalations.</li><li>Prepare regular reports and analyses of AR status and collection progress using advanced Excel functions.</li><li>Document collection efforts and maintain accurate records in compliance with company policies.</li></ul><p><br></p>
<p><strong><em>Collections Specialist - Business to Business, High Volume Collections </em></strong></p><p><strong>Anna Parson at Robert Half</strong> is seeking an experienced, well spoken, High Volume Collections Specialist to join her client in Mineola, Long Island, NY. </p><p>As the Collections Specialist, you will manage and oversee commercial collections processes, ensuring timely payments and resolving discrepancies. This position requires a strong background in credit and collections, as well as excellent analytical and communication skills.</p><p><br></p><p><strong>As the Collections Specialist, you will: </strong></p><p>• Manage and execute High Volume Commercial collections activities (calls and emails) to ensure timely payment of outstanding balances.</p><p>• Run and analyze aging reports for your assigned client base to identify overdue accounts and develop strategies for recovery.</p><p>• Collaborate with clients and internal teams to resolve billing discrepancies and payment issues.</p><p>• Apply cash to ensure accurate posting of payments.</p><p>• Maintain detailed records of all collection efforts and communications.</p><p>• Develop and implement effective collection strategies to minimize delinquencies.</p><p>• Provide regular updates and reports to management regarding collection status and outcomes.</p><p>• Ensure compliance with company policies and relevant regulations in all collection activities.</p><p>• Support the development of process improvements to enhance the efficiency of collection operations.</p><p><br></p><p>Opportunity offers a collaborative, sharp team and comprehensive benefits package! </p><p><strong><em>Contact Anna Parson at Robert Half </em></strong>for immediate and confidential consideration or Apply Now! </p>
<p><strong>Customer Account Specialist </strong></p><p>Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. </p><p><br></p><p>Position Overview:</p><p>This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>Education/Experience:</strong> 2+ years of relevant experience.</li><li><strong>Skills:</strong> Proficient with MS Suite; solution-driven mindset.</li><li><strong>Personality Traits:</strong> Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul><p><strong> </strong></p><p><strong>Why Join Us?</strong></p><ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul><p><br></p><p><strong>To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)</strong></p>
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns.<br>• Process orders accurately and efficiently, ensuring all details are captured correctly.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Resolve customer issues promptly, coordinating with internal teams when necessary.<br>• Provide clear and accurate information about products, services, and company policies.<br>• Strive to exceed customer satisfaction standards by offering exceptional service.<br>• Follow established procedures and guidelines for call center operations.<br>• Monitor and manage multiple customer accounts simultaneously.<br>• Identify opportunities to improve service processes and share feedback with management.
We are looking for a dedicated Customer Service Representative to join our team in New York, New York. In this role, you will be responsible for providing exceptional service to clients and handling administrative tasks efficiently. This is a Contract to permanent position, offering a chance to grow within the Real Estate industry while working onsite for at least three days a week.<br><br>Responsibilities:<br>• Respond to inbound client calls with professionalism and resolve inquiries promptly.<br>• Manage customer interactions through email correspondence, ensuring accurate and timely communication.<br>• Perform data entry tasks to update and maintain records efficiently.<br>• Schedule appointments and coordinate meetings as needed.<br>• Utilize Microsoft Excel and Word to create reports and track relevant information.<br>• Handle inbound and outbound calls to address customer needs effectively.<br>• Process orders and ensure accuracy in entry and follow-ups.<br>• Work collaboratively with the team to ensure seamless service delivery.<br>• Leverage Yardi software to manage property-related tasks and operations.<br>• Maintain a high level of organization and attention to detail in all tasks.
<p>We are looking for a dedicated Customer Service Representative to join our team near East Rutherford, New Jersey. This Contract to permanent position offers an opportunity to deliver exceptional service to customers across diverse markets while working closely with internal and external stakeholders. The role is ideal for someone who thrives in a fast-paced environment and is passionate about building strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding service to customers across various market applications by collaborating with internal teams and external partners.</p><p>• Build and nurture lasting relationships with customers to ensure satisfaction and loyalty.</p><p>• Prepare accurate and timely quotations based on customer needs.</p><p>• Process and input orders into the system with precision.</p><p>• Support the Sales team by providing quotations, updates on delivery statuses, and generating order reports.</p><p>• Manage daily customer orders, ensuring timely confirmations, tracking shipments, and updating status for back-ordered items.</p><p>• Resolve operational challenges related to the sales process, including issues with order status, deliveries, invoicing, and returns.</p><p>• Coordinate with departments such as sales, supply chain, and logistics to provide top-tier customer service.</p><p>• Participate in shipping activities, including preparing documentation, verifying accuracy, and ensuring timely submission to the warehouse.</p><p>• Conduct regular customer review calls, identifying follow-up actions and tracking progress effectively.</p>
<p>We are looking for a dedicated Client Services Representative to join our team near Saddle Brook, New Jersey. In this Contract to permanent position, you will play a vital role in ensuring client satisfaction by addressing inquiries, managing documentation, and maintaining system accuracy. If you thrive in a fast-paced environment and enjoy delivering excellent service, this opportunity is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Research and respond to client inquiries, gathering necessary information and documentation to meet service needs and maintain compliance.</p><p>• Use the company's issue tracking system to review incoming requests, ensuring accurate coding and proper routing to relevant stakeholders.</p><p>• Monitor and maintain data integrity within the Artist Portal, ensuring royalty information interfaces correctly and user response times meet expectations.</p><p>• Conduct initial analysis of royalty-related inquiries, escalating complex issues to the Royalty Operations team as needed.</p><p>• Provide prompt and detail oriented assistance to clients, handling inbound and outbound calls efficiently.</p><p>• Document all client interactions and follow-ups thoroughly to support seamless communication and resolution.</p><p>• Collaborate with internal teams to ensure timely resolution of client issues and adherence to organizational processes.</p><p>• Stay updated on company policies and procedures to deliver consistent and accurate service.</p><p>• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.</p>
We are looking for a dedicated Customer Service Representative to join our team in Pine Brook, New Jersey. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by managing orders, processing claims, and providing support to clients. This position offers an opportunity to work in a dynamic and fast-paced environment while collaborating with multiple departments to ensure program success.<br><br>Responsibilities:<br>• Manage and maintain orders and inventory using Microsoft Dynamics GP.<br>• Process customer returns, claims, and warranty-related issues efficiently.<br>• Create and oversee reporting for sales teams and clients, both internally and externally.<br>• Monitor and maintain client accounts, including backorders, shipments, and cancellation rates.<br>• Collaborate closely with key departments to support program initiatives.<br>• Handle inbound and outbound calls to address customer inquiries and resolve issues.<br>• Ensure accurate order entry and timely responses to customer needs.<br>• Provide exceptional service to clients, fostering positive relationships and trust.