<p>We are looking for a skilled PC Technician to join our team on a contract basis in Brooklyn, New York. This role focuses on providing essential desktop and end-user support within a Windows and Mac environment. As part of the higher education sector, you will assist users with technical issues and software installations to ensure smooth operations. THIS IS A TWO WEEK CONTRACT POSITION </p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 desktop support to troubleshoot and resolve technical issues for end-users.</p><p>• Assist users in connecting to Wi-Fi networks and configuring devices for internet access.</p><p>• Guide users through the installation and setup of Microsoft Office and Pharos software for printing.</p><p>• Perform password resets, account creation, and basic account management tasks.</p><p>• Support hardware-related issues, including Dell technologies and Apple devices.</p><p>• Conduct cable installations and ensure proper connectivity for associated hardware.</p><p>• Maintain clear communication with users to provide timely resolutions and updates.</p><p>• Document technical issues and solutions in detail for future reference.</p><p>• Collaborate with other IT team members to address complex problems and improve processes.</p>
<p>We are looking for a skilled PC Technician to join our team on a contract basis. In this role, you will provide essential technical support to end-users in a higher education environment, ensuring smooth operation of both Windows and Mac systems. Your expertise will be vital in assisting users with software installations, network connectivity, and hardware troubleshooting.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 desktop support to end-users, addressing hardware and software issues effectively.</p><p>• Assist users in connecting to Wi-Fi networks and troubleshooting connectivity problems.</p><p>• Guide end-users through the installation and configuration of Microsoft Office and Pharos printing software.</p><p>• Perform account management tasks, including password resets and account creation.</p><p>• Diagnose and repair issues related to computer hardware, including Dell and Apple devices.</p><p>• Ensure proper installation and maintenance of cables and associated hardware.</p><p>• Deliver timely and detail-oriented technical support in a Windows and Mac environment.</p><p>• Collaborate with the IT team to identify and resolve recurring technical challenges.</p><p>• Document support activities and maintain accurate records of troubleshooting steps.</p><p>• Provide training and guidance to end-users on basic system operations.</p>
<p>We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment.</p><p>• Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems.</p><p>• Collaborate with business stakeholders to design and implement call flows tailored to organizational needs.</p><p>• Develop and enhance system features to optimize performance and user experience.</p><p>• Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX.</p><p>• Analyze and resolve technical issues to minimize disruptions and maintain system reliability.</p><p>• Maintain accurate documentation of system configurations, processes, and troubleshooting steps.</p><p>• Support the integration and migration of users into upgraded communication platforms.</p><p>• Ensure compliance with industry standards and regulations, including ICD codes.</p><p>• Deliver exceptional service while addressing telecommunications-related inquiries and challenges.</p>
We are looking for an experienced Network Engineer to join our team on a long-term contract basis. This role is based in New York, New York, and requires an experienced, detail-oriented individual with expertise in network architecture, troubleshooting, and system optimization. The ideal candidate will thrive in a dynamic environment, working independently while contributing to the success of critical network operations.<br><br>Responsibilities:<br>• Provide advanced oversight and management of network systems to ensure seamless operations.<br>• Collaborate on the design and implementation of network architecture, offering guidance on complex escalations.<br>• Develop and refine helpdesk systems, incorporating automation to enhance efficiency.<br>• Participate in occasional night migrations and ensure the successful execution of these activities.<br>• Operate autonomously, demonstrating strong problem-solving skills and minimal need for supervision.