<p>A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul><p><br></p>
<p><strong>Position Overview</strong></p><p>We are seeking an experienced <strong>Business Systems Analyst</strong> with <strong>hands-on expertise in Toast (POS system)</strong> to lead a short-term implementation and optimization engagement. This consultant will be responsible for executing a <strong>30-day Toast implementation</strong>, ensuring accurate data mapping, reporting integrity, and alignment with operational workflows.</p><p>This role requires a strong blend of technical system knowledge and functional business analysis, particularly within restaurant or hospitality environments. The consultant will work cross-functionally with operations, finance, and leadership to ensure reporting accuracy and system effectiveness.</p><p>This is a <strong>fully remote engagement</strong>, with an initial <strong>onsite kickoff in Tampa, FL (travel expenses covered)</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and execute a <strong>Toast POS implementation</strong> within a 30-day timeline.</li><li>Extract, validate, and map data across Toast to ensure accuracy and completeness.</li><li>Generate and analyze key operational and financial reports, including:</li><li>Labor reporting</li><li>Profitability reporting</li><li>Tips distribution analysis (including gratuity integration)</li><li>Partner with internal stakeholders to validate reporting logic and business rules.</li><li>Collaborate directly with Toast support for system configuration, including:</li><li>Gift card management and database setup</li><li>Differentiation of delivery vs. catering revenue streams</li><li>Analyze inventory data to identify:</li><li>Waste trends</li><li>Product shortages</li><li>Support menu configuration and updates, including recipe alignment.</li><li>Assist with invoice and expense data workflows, including coordination with third-party tools (e.g., Extra Chef).</li><li>Provide documentation, recommendations, and knowledge transfer at project completion.</li></ul><p><strong>Duration:</strong> 4–6 weeks (30-day core implementation)</p><p><strong>Location:</strong> Fully remote, with initial onsite kickoff in <strong>Tampa, FL</strong></p><p><strong>Travel:</strong> Expenses covered by client</p><p><strong>Time Zone Preference:</strong> East Coast strongly preferred</p>
<p>Full time position located on-site in Tampa, in-office is a requirement of our client. </p><p><br></p><p>We are looking for a Power BI Data Analyst to join our team in Tampa, Florida. This role focuses on transforming complex business data into clear reporting, predictive insights, and practical decision-support tools that help teams make informed choices. The ideal candidate combines strong Power BI expertise with analytical depth, statistical knowledge, and the ability to communicate findings through effective visual storytelling.</p><p><br></p><p>Responsibilities:</p><p>• Build and deliver BI solutions that address reporting and analytical needs across multiple business areas using Microsoft-based technologies.</p><p>• Develop, publish, and support Power BI dashboards, reports, and underlying reporting environments across on-premises and cloud platforms.</p><p>• Create and maintain advanced queries, calculations, and reusable data functions to support reliable analysis and reporting.</p><p>• Examine data quality, validate performance, and ensure datasets align with sound testing practices and accurate business logic.</p><p>• Perform exploratory analysis and statistical modeling to uncover trends, patterns, and actionable insights from structured and unstructured data.</p><p>• Design clear visual presentations that translate analytical results into business-facing recommendations for stakeholders and leadership.</p><p>• Enhance existing models, scoring approaches, and analytical methods to improve portfolio segmentation and predict payment behavior more effectively.</p><p>• Develop pricing and liquidation models, including curve analysis and related business frameworks, to strengthen purchasing decisions based on historical account outcomes.</p><p>• Monitor processes through troubleshooting, quality checks, documentation updates, and ongoing improvements to analytical workflows and data methods.</p><p>• Partner with IT and cross-functional teams to design, implement, and maintain analytics tools from concept through deployment.</p>