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3 results for Customer Service Manager in St. Petersburg, FL

Customer Service Representative

Saint Petersburg, FL
onsite
Temporary to Hire
17 - 18 USD / Hourly
We are looking for a compassionate Customer Service Representative to serve as a welcoming first point of contact for clients seeking behavioral health support in St. Petersburg, Florida. This contract-to-permanent opportunity is ideal for someone who can provide calm, respectful service in sensitive situations while keeping front-desk and scheduling activities organized. The person in this role will help create a positive experience for clients, visitors, and staff by combining strong communication skills with accuracy, courtesy, and empathy. Responsibilities: • Welcome clients, visitors, and team members with a detail-oriented and supportive approach at designated outpatient sites. • Manage check-in and check-out activities efficiently while verifying and updating client information for accuracy. • Coordinate appointments for clients and providers, including outreach for confirmations and follow-up related to missed visits. • Accept payments, provide receipts, and reconcile the cash drawer at the end of each assigned shift. • Partner with clinical teams to help maintain smooth movement of clients through scheduled services and address pending concerns. • Carry out assigned opening and closing tasks to keep the front office prepared for daily operations. • Route incoming faxed documents and support timely administrative distribution when needed. • Gather client feedback through satisfaction surveys and support accurate data entry in agency systems. • Travel to other local service locations when coverage is needed, with mileage reimbursement provided for eligible daytime travel.
2026-06-18T00:00:00Z

Customer Service Representative

Sarasota, FL
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day customer interactions for a contract to permanent position in Sarasota, Florida. This opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and can manage a steady volume of inquiries with professionalism. The person in this role will help keep customer requests organized, coordinate with internal teams, and ensure information is entered accurately to support efficient operations. Responsibilities:• Handle a consistent flow of inbound customer calls each day, responding promptly and professionally to service-related questions and concerns.• Direct callers to the appropriate team members and work closely with dispatch personnel to support timely communication and service coordination.• Provide courteous assistance to customers while maintaining a positive experience across every interaction.• Record, verify, and update customer and service information accurately within company systems and operational tools.• Use Microsoft Office and related business applications to manage daily administrative and customer support tasks.• Address customer issues efficiently by gathering details, identifying solutions, and following through to resolution.• Support dispatch-related activities by relaying updates and helping ensure clear communication between departments.• Maintain well-organized digital records and documentation to support ongoing service and reporting needs.
2026-06-18T00:00:00Z

Service Delivery Manager

Lutz, FL
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for a dedicated Service Delivery Manager to join our team in Lutz, Florida. This role is ideal for someone who is detail oriented, possesses strong technical expertise and leadership skills, and is capable of overseeing operations while ensuring exceptional service delivery. The position requires hands-on management of technicians, collaboration with project teams, and the ability to implement effective processes in a dynamic environment. Responsibilities: • Supervise and manage daily activities of 12-18 technicians to ensure efficient and timely completion of tasks. • Collaborate with in-house project managers to align operational goals and maintain seamless project execution. • Monitor technical systems, including Cat6 cabling, intercom systems, readers, lock sets, and cameras, ensuring functionality and resolving issues. • Develop and implement standardized operating procedures to improve service delivery and operational efficiency. • Maintain open communication with technicians and stakeholders, providing updates and addressing concerns effectively. • Oversee scheduling and resource allocation to optimize performance and meet project deadlines. • Identify areas for improvement within service operations and propose innovative solutions. • Ensure compliance with company policies, procedures, and industry standards. • Conduct regular reviews of technician performance, offering guidance and support to enhance productivity. • Address technical challenges and provide insight to troubleshoot and resolve complex issues.
2026-05-27T00:00:00Z