Customer Service Manager Jobs in St. Petersburg, FL

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Customer Service Manager

Sarasota, FL
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a small, high-performing service team. This is a hands-on leadership role for someone who can balance team oversight with direct account support while helping deliver a strong customer experience for a manufacturer of physical products. The ideal candidate brings strong leadership experience, sound judgment, and the ability to use reporting tools and Excel-based analysis to improve service quality and team effectiveness. Responsibilities:• Lead and coach the customer service team, providing day-to-day guidance, performance support, and ongoing development.• Manage key customer accounts directly while serving as a senior point of contact for complex service needs and order-related questions.• Oversee order flow and service activity to help ensure accurate, timely processing and a consistent customer experience.• Review reports and export data for analysis, using business insights to monitor performance, identify trends, and support decision-making.• Partner with internal departments to resolve customer issues, coordinate priorities, and maintain smooth communication across the business.• Support brand visibility and customer relationships through participation in trade shows and in-person client interactions when needed.• Help train team members on processes, systems, and service expectations, including tools such as Salesforce, Rootstock, and Microsoft Office.• Contribute as a working manager in a hybrid environment, combining leadership responsibilities with direct involvement in daily customer service operations. This is a permanent opportunity that will pay up to $90,000 depending upon experience. Please apply to Jane Gearhart if interested!
2026-11-10T00:00:00Z

Client Service Specialist II

St. Petersburg, FL
onsite
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a Client Service Specialist II to support commercial and corporate banking clients from our St. Petersburg, FL location. This Long-term Contract position focuses on delivering responsive, accurate service across deposit account onboarding, treasury-related support, and client issue resolution. The ideal candidate brings strong banking knowledge, excellent communication skills, and the ability to coordinate effectively with internal partners to ensure a seamless client experience. Responsibilities:• Guide clients through onboarding activities for deposit accounts and treasury services, helping ensure timely completion and a smooth service experience.• Respond to client inquiries with urgency and accuracy, assessing needs carefully and taking appropriate action to resolve concerns.• Coordinate with internal teams to maintain clear communication, align on next steps, and support consistent service delivery.• Serve as a client advocate by connecting customers with specialized internal resources when more advanced support is required.• Investigate service-related questions and follow through on research requests until a clear resolution is provided.• Recognize opportunities to introduce relevant banking solutions and refer clients to appropriate business line partners.• Maintain detailed records and correspondence using banking platforms, email, and CRM tools such as Salesforce.• Support day-to-day banking operations while managing multiple priorities in a fast-paced service environment.
2026-11-09T00:00:00Z

Help Desk Manager

Tampa, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Help Desk Agent to oversee daily technology support and infrastructure operations for a office in Tampa, Florida. This Long-term Contract opportunity combines hands-on troubleshooting with broader responsibility for systems, devices, networking, and courtroom-related technology. The role is highly visible and works closely with legal and staff to keep business-critical tools reliable, secure, and ready for use. Success in this position requires strong technical judgment, excellent service skills, and the ability to manage IT needs independently. Responsibilities:• Provide day-to-day support for end users by resolving technical issues involving desktops, software, peripherals, and service desk requests.• Administer core IT systems, including Windows-based environments, user accounts, workstation configuration, and access management.• Oversee firm technology assets such as computers, mobile devices, telecommunications tools, office equipment, and related support resources.• Coordinate employee onboarding and offboarding by preparing devices, setting up accounts, and ensuring timely access changes.• Maintain network-connected hardware and software environments to promote dependable performance across the office.• Track equipment inventory, manage technology supplies, and help plan for replacement or procurement needs.• Deliver audio/visual and technical assistance for hearings, depositions, mediations, trials, and other legal proceedings.• Prepare, transport, install, and dismantle presentation and courtroom technology, including exhibits, video, and audio materials as needed.• Act as the primary internal resource for Filevine, supporting administration, user guidance, and ongoing system effectiveness.
2026-11-10T00:00:00Z

3 results for Customer Service Manager in St. Petersburg, FL