4 results for Help Desk Tier 3 in St. Paul, MN

Help Desk Analyst I

Minnetonka, MN
onsite
Temporary
19.5 - 24 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team in Minnetonka, Minnesota. In this long-term contract position, you will be responsible for providing exceptional technical support and customer service, ensuring issues are resolved efficiently and accurately. This role offers an opportunity to work in a collaborative environment while developing your expertise in various technologies. Responsibilities: • Monitor incoming tickets and system alerts in ServiceNow, responding promptly and appropriately. • Document customer interactions with precision and maintain detailed records in line with organizational standards. • Update and manage tickets in accordance with established Service Level Agreements. • Follow organizational guidelines for delivery processes, including incident, problem, change, and knowledge management. • Escalate complex issues when necessary to ensure timely resolution. • Accurately record customer impact, resolution steps, and prioritize tasks based on policy and client needs. • Manage incident recovery, performance monitoring, and reporting with a focus on data accuracy. • Provide after-hours support, including nights and weekends, and participate in structured on-call rotations. • Foster attentive and quality interactions with customers while delivering excellent service. • Collaborate effectively with team members, partners, and internal staff to achieve shared goals.
2026-03-24T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite. Responsibilities:Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAsTroubleshoot hardware, software, OS, and network-related issues across user environmentsProvide remote support for systems and applications using standard toolsEscalate complex issues and collaborate with senior team members when neededPartner with IT leadership to understand user needs, processes, and support strategiesCoordinate with team members to expedite issue resolutionDocument incidents, troubleshooting steps, and resolutions accuratelyContribute to and maintain knowledge base articlesSupport IT projects and infrastructure-related initiatives as assignedParticipate in on-call support rotation as needed
2026-03-26T00:00:00Z

Desktop Support Analyst

Wayzata, MN
onsite
Temporary
26 - 35 USD / Hourly
We’re looking for a Desktop Support Analyst who enjoys solving problems, supporting people, and improving how technology is delivered across the organization. This role supports employees globally by ensuring their tools, devices, and systems work reliably so they can stay productive. You’ll be hands-on with end-user support while also contributing to process improvements and small projects.What you’ll do• Provide day-to-day support for laptops, desktops, peripherals, and end-user software• Respond to and manage help desk tickets, keeping users informed through resolution• Help administer the ticketing system, including ticket routing and prioritization• Support employee onboarding and offboarding, including device setup and workstation readiness• Assist with mobile devices, printers, and corporate print services• Maintain accurate inventory of IT equipment and supplies• Document procedures and help improve support processes and services• Partner with vendors, consultants, or contractors on assigned initiatives• Support junior team members with technical guidance and best practices• Participate in upgrades, changes, or maintenance that may occur outside standard hours• Contribute to small projects and support larger, cross-functional initiatives• Recommend tools or technologies that improve user experience and efficiencyWhat success looks like• Users feel supported, informed, and confident in their technology• Issues are resolved efficiently with clear communication• Processes are documented and continuously improved• The IT team is seen as responsive, collaborative, and service-oriented Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).
2026-03-29T00:00:00Z

Information Technology, Support

Minneapolis, MN
onsite
Temporary
22 - 26 USD / Hourly
We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions. Responsibilities: • Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms. • Research, assess, and resolve incidents and service requests efficiently. • Deliver exceptional customer service while maintaining a customer-first mindset. • Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction. • Manage escalations from external service providers to ensure timely resolution. • Update standard operating procedures and service documentation to reflect current practices. • Monitor and report on key performance metrics to maintain high-quality service standards. • Collaborate cross-functionally to address technical challenges and improve processes.
2026-03-31T00:00:00Z