<p>We’re looking for an IT Support Analyst to join the team.</p><p><br></p><p>• Be the go-to person for end-user support—troubleshoot issues, deploy software, and keep systems running smoothly</p><p>• Manage desktops, laptops, and mobile devices</p><p>• Handle onboarding and offboarding for IT services</p><p>• Solve incidents quickly and improve processes along the way</p><p>• Assist with IT projects, including hardware/software rollouts</p><p>• Keep inventory and documentation organized</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.249.0254 or sally.lander@roberthalf.(com.)</p>
<p><strong>Are you passionate about Salesforce and eager to apply your expertise to solve technical challenges?</strong> We’re looking for a skilled professional to join our dynamic support team. We are looking for someone who understands how Salesforce functions behind the scenes and can support a product that uses Salesforce as its core platform. In this role, you’ll provide advanced Salesforce CRM application support, troubleshoot complex issues, and help optimize workflows for a large user base. If you thrive in a fast-paced environment and enjoy delivering exceptional customer experiences, this could be the perfect opportunity for you.</p><p><strong>What You’ll Do</strong></p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects</p><p>• Manage user and license administration for a Salesforce organization with 1,000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets</p><p>• Use tools like Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features including case management and automation processes</p><p>• Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions</p><p>• Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency</p><p><br></p><p><strong>Interested?</strong></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
<p>Robert Half is partnering with our client, a large national healthcare-focused organization, in the search for a <strong>Communications Manager</strong> to join their clinical outreach team. This role supports the delivery of high-quality, compliant, omnichannel communications for both member and provider audiences.</p><p><br></p><p><strong>Location</strong>: Remote (Central Time)</p><p><strong>Duration</strong>: 12-month contract</p><p><strong>Hours</strong>: 9am-5pm CST (Mon-Fri)</p><p><strong>Pay Rate</strong>: $48-50/hour</p><p><br></p><p><strong>Position Overview</strong></p><p>The Communications Manager will play a key role in managing and optimizing communications across print and digital channels, including mail, fax, SMS, email, IVR, and EMR messaging. This individual will work closely with cross-functional partners, technology teams, compliance stakeholders, and external vendors to support ongoing operational excellence and ensure the timely deployment of both client-driven and regulatory updates.</p><p><br></p><p>The ideal candidate brings extensive experience in print communications, working knowledge of digital communication tools, and strong project management capabilities within fast-paced, highly regulated environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage omnichannel communications for member and provider audiences across mail, fax, SMS, email, IVR, and EMR channels.</li><li>Oversee daily monitoring, quality checks, and issue resolution across all communication pathways to ensure accuracy, compliance, and operational efficiency.</li><li>Manage deployment of client-driven, operational, and regulatory updates across all supported channels, ensuring timelines and compliance requirements are met.</li><li>Collaborate with internal legal, governance, and compliance teams to ensure all communications adhere to regulatory and organizational standards.</li><li>Partner with technology teams to support communication platform enhancements, capability upgrades, and ongoing process improvements.</li><li>Oversee vendor relationships, ensuring service-level expectations, quality metrics, and compliance standards are consistently met.</li><li>Provide strategic recommendations to improve communication effectiveness and operational workflows across channels.</li><li>Support cross-functional meetings, documentation, and reporting to drive clarity, alignment, and measurable outcomes.</li></ul>
<p>Digital Experience Specialist</p><p>6 month contract to hire position</p><p>Hybrid role with 3 days onsite, two days remote</p><p>Mid-level position with opportunity to convert to full time employment and professional growth</p><p><br></p><p>We are seeking a Digital Experience Specialist to optimize the user experience of member and employer digital portals through data-driven content strategy, UX best practices, and strong technical execution. This role blends UX writing, content design, and user research to transform complex information into intuitive, accessible digital experiences that measurably improve engagement, task completion, and satisfaction. This position partners closely with product, brand, analytics, compliance, and technology teams to ensure content is accurate, compliant, and user-first.</p><p><br></p><p>Key Responsibilities</p><p>Content Strategy & User-Centered Design</p><ul><li>Conduct content audits and user journey mapping to identify gaps, redundancies, and optimization opportunities</li><li>Analyze user behavior data (heatmaps, click paths, session recordings) to inform content structure, placement, and format</li><li>Apply information architecture principles to improve findability and align content to user mental models</li><li>Design clear content hierarchies that prioritize user tasks and reduce cognitive load</li><li>Help define when content should live within internal portals versus external or vendor sites</li></ul><p>Technical Content Optimization</p><ul><li>Apply UX writing best practices including progressive disclosure, microcopy, contextual help, and clear calls to action</li><li>Ensure content is mobile-responsive, performant, and compliant with WCAG 2.1 AA accessibility standards</li><li>Apply SEO fundamentals to improve discoverability within portal environments</li></ul><p>User Research & Testing</p><ul><li>Independently configure and run usability testing (e.g., UserTesting), analyze results, and present insights to stakeholders</li><li>Translate qualitative and quantitative research into actionable content improvements</li><li>Run A/B tests on content variations such as headlines, CTAs, and layouts</li><li>Monitor analytics dashboards (Google Analytics, Hotjar, etc.) and make data-backed optimization recommendations</li></ul><p>Content Development & Governance</p><ul><li>Review, edit, and maintain digital content that balances compliance requirements with user needs</li><li>Translate complex information into plain language, scannable layouts, and visual hierarchies</li><li>Create low-fidelity content prototypes prior to copy development</li><li>Build scalable content templates and contribute to content design systems</li><li>Perform content QA in development environments, including validation of dynamic and audience-specific content</li><li>Manage annual content reviews, inventories, style guides, and version control</li></ul><p>Cross-Functional Collaboration</p><ul><li>Partner with developers to ensure content and design work together seamlessly</li><li>Collaborate with product managers and subject matter experts to align content with user needs and business goals</li><li>Work with compliance and legal partners while advocating for user-first language</li><li>Support marketing and analytics teams with content that drives engagement and measurable outcomes</li></ul>
We are looking for a skilled Systems Engineer to join our team in Golden Valley, Minnesota. In this contract position, you will play a key role in supporting digital and technology initiatives, providing technical expertise, and ensuring smooth IT operations. The ideal candidate will bring a combination of leadership, problem-solving skills, and technical proficiency to enhance business processes and drive continuous improvement.<br><br>Responsibilities:<br>• Provide advanced technical support and resolve desktop-related issues for site users, ensuring minimal disruption to operations.<br>• Collaborate with business users to understand their processes and deliver prompt, empathetic customer service.<br>• Manage IT projects, including planning, tracking, and communicating changes effectively.<br>• Work closely with external vendors to address technical challenges and maintain business continuity.<br>• Implement and support new technologies in collaboration with global IT teams.<br>• Ensure adherence to hardware lifecycle guidelines and provide onboarding and knowledge transfer for users.<br>• Address incidents and problems promptly, taking ownership of issues and escalating when necessary.<br>• Partner with compliance teams to enforce cyber and physical security measures, escalating non-compliance as needed.<br>• Demonstrate leadership by actively engaging in projects and fostering a collaborative team environment.<br>• Promote continuous learning and self-development to stay updated on industry trends.
<p>We are looking for an experienced Tax Preparer to join our team in Edina, Minnesota. This tax season contract position is ideal for someone with strong attention to detail and a solid background in individual and business tax preparation. You will play a key role in ensuring accurate and timely tax filings while maintaining high standards of client service and compliance.</p><p><br></p><p>Responsibilities:</p><p>• Prepare individual tax returns (Form 1040) with accuracy and efficiency during the tax season.</p><p>• Assist with business tax filings, including corporate tax returns and bookkeeping cleanup, as needed.</p><p>• Review, approve, and sign completed tax returns when authorized.</p><p>• Manage and organize heavy paper documentation to maintain accurate records.</p><p>• Reconcile and clean up accounts in QuickBooks Online to ensure financial accuracy.</p><p>• Provide clear and thorough communication to clients and team members throughout the tax preparation process.</p><p>• Handle 1099 preparation and other tax-related documentation as required.</p>
<p>We are looking for an experienced Enterprise Applications Manager to oversee and enhance the organization’s portfolio of enterprise systems within a manufacturing environment. This role requires strong leadership and technical expertise to ensure the seamless operation and optimization of business-critical applications, such as ERP systems, CRM platforms, shop-floor integrations, and reporting tools. The ideal candidate will drive digital transformation, maintain compliance standards, and collaborate with cross-functional teams to support operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement a strategic roadmap for enterprise applications that aligns with the needs of manufacturing, supply chain, engineering, and commercial operations.</p><p>• Identify and execute opportunities for automation, process improvement, and technology upgrades within production workflows.</p><p>• Administer, enhance, and optimize Infor LN Cloud ERP to support processes such as production planning, inventory management, procurement, and financial integration.</p><p>• Oversee integrations between enterprise systems like Salesforce, shop-floor technologies, and quality management platforms to ensure seamless data flow and operational efficiency.</p><p>• Manage onshore and offshore teams for system development, testing, and deployment while ensuring minimal disruptions to production workflows.</p><p>• Monitor and maintain the performance of shop-floor connected applications, including scanners, terminals, and production interfaces.</p><p>• Ensure the accuracy and consistency of master data across engineering, supply chain, and production systems.</p><p>• Establish and enforce SLAs with offshore vendors, ensuring timely resolution of production-critical issues and alignment with business priorities.</p><p>• Lead root-cause analysis for system issues and implement corrective actions to enhance uptime and reliability.</p><p>• Maintain documentation, training materials, and process maps to support system users and ensure compliance with change control protocols.</p>
We are looking for an experienced IT Manager to lead and oversee the technology operations of our organization in Woodbury, Minnesota. This role requires a dynamic individual capable of aligning IT strategies with business objectives, managing infrastructure, and driving innovation through advanced technologies. The ideal candidate will possess strong leadership skills and a proven track record in IT management, including mergers and acquisitions, to ensure seamless integration and operational excellence.<br><br>Responsibilities:<br>• Oversee the daily operations of IT support, infrastructure management, and service delivery to ensure optimal system performance and user satisfaction.<br>• Lead the implementation of automation, IoT solutions, and AI-driven systems to enhance workflows and improve efficiency across various departments.<br>• Act as the primary point of contact between corporate leadership and business management teams to align IT initiatives with organizational goals.<br>• Assess and recommend emerging technologies, hardware, and software to enhance productivity, security, and scalability.<br>• Manage and maintain IT infrastructure, including networks, servers, telecommunications, and cloud services, ensuring high reliability and uptime.<br>• Conduct due diligence during mergers and acquisitions to evaluate risks, opportunities, and integration requirements.<br>• Develop detailed budgets, timelines, and deliverables to execute IT integration strategies post-acquisition.<br>• Implement IT integration plans to align systems, data, applications, and security with company standards.<br>• Coordinate the migration, installation, and maintenance of hardware, software, and network infrastructure for smooth transitions.<br>• Identify and execute opportunities for operational improvements and process enhancements post-acquisition.
<p>We are looking for an experienced IT Manager/Data Reporting Specialist to oversee IT operations and drive business intelligence initiatives. This role involves creating impactful dashboards, managing company-wide IT systems, and ensuring seamless data integration and analysis. </p><p><br></p><p>Responsibilities:</p><p>• Develop and manage dashboards and reports using Power BI to support financial, operational, and leadership decision-making.</p><p>• Integrate and analyze data from multiple platforms, including Microsoft Dynamics 365 Business Central and Insight Works.</p><p>• Oversee the administration of Microsoft 365 systems, including Exchange, SharePoint, Teams, and Office applications.</p><p>• Maintain and enhance IT infrastructure, including hardware, mobile devices, and security protocols.</p><p>• Monitor data security practices, ensure compliance, and manage backup systems to protect company data.</p><p>• Collaborate with external partners to optimize business systems and implement new technology solutions.</p><p>• Provide technical leadership to internal teams, supporting staff in effectively utilizing IT tools and systems.</p><p>• Translate business requirements into actionable technology solutions to improve efficiency and profitability.</p><p>• Conduct analysis and provide recommendations to enhance operational visibility and business performance.</p><p>• Manage access and security settings across core business applications to ensure reliability and compliance</p>
We are looking for an experienced Data Governance Lead to join our team in Minneapolis, Minnesota. In this pivotal role, you will oversee the implementation and enforcement of data governance policies, ensuring the integrity, security, and compliance of data assets. With a blend of leadership and technical expertise, you will drive initiatives that enhance data quality and optimize governance frameworks.<br><br>Responsibilities:<br>• Oversee and maintain data catalog, metadata management, data quality, and lineage tools to support governance objectives.<br>• Collaborate with data owners and technical teams to identify and resolve issues related to data quality and integrity.<br>• Implement role-based access control policies across data platforms, ensuring compliance with privacy regulations and organizational standards.<br>• Evaluate emerging tools and technologies to enhance the efficiency and impact of the data governance program.<br>• Establish and monitor key performance indicators (KPIs) to measure program effectiveness and identify areas for improvement.<br>• Lead efforts to ensure data remediation processes are aligned with organizational goals and compliance requirements.<br>• Provide technical expertise in managing data platforms, including data lakes, warehouses, and databases.<br>• Develop and enforce standards for data privacy, security, and accessibility across all data assets.<br>• Guide the organization in aligning data governance initiatives with enterprise risk and IT risk management strategies.
