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3 results for Help Desk Tier 1 in St. Paul, MN
- Eden Prairie, MN
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment.<br><br>Responsibilities:<br>• Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency.<br>• Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware.<br>• Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution.<br>• Assist users with software-related issues, account access needs, and common Microsoft environment support tasks.<br>• Perform hands-on troubleshooting for connectivity concerns and basic network-related incidents affecting user productivity.<br>• Support Active Directory activities such as account assistance, access updates, and user-related administrative tasks.<br>• Provide a white-glove customer service experience by communicating clearly and following through on reported issues.<br>• Set up, maintain, and replace desktop equipment and peripherals to ensure reliable performance across the office.
- 2026-06-16T00:00:00Z
- Minneapolis, MN
- onsite
- Permanent / Full Time
- 60000 - 65000 USD / Yearly
- We are looking for a Tier II Support Specialist to join a growing IT software team. This position is ideal for a support specialist with hands-on technical experience who enjoys solving challenging user issues across diverse environments. The role offers the opportunity to build expertise across core infrastructure and end-user technologies while developing toward senior engineering or project-focused work.<br><br>Responsibilities:<br>• Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service.<br>• Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents.<br>• Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication.<br>• Support user and system access needs within Active Directory, including account maintenance, permissions, and related administrative tasks.<br>• Provide troubleshooting assistance for Windows 10 environments and other Microsoft-based technologies used across client systems.<br>• Work across a range of client setups and technical platforms, adapting support approaches to different infrastructure and operational requirements.<br>• Take full ownership of advanced support cases, coordinating with internal teams when needed to ensure thorough and accurate resolution.<br>• Contribute to service improvement efforts by documenting recurring issues, sharing technical knowledge, and identifying opportunities for more efficient support delivery.
- 2026-06-17T00:00:00Z
- Anoka, MN
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. </p><p><br></p><p><br></p><ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul><p><br></p>
- 2026-07-01T00:00:00Z