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4 results for Help Desk Technician Ii in St. Paul, MN

Help Desk/Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment. Responsibilities: • Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency. • Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware. • Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution. • Assist users with software-related issues, account access needs, and common Microsoft environment support tasks. • Perform hands-on troubleshooting for connectivity concerns and basic network-related incidents affecting user productivity. • Support Active Directory activities such as account assistance, access updates, and user-related administrative tasks. • Provide a white-glove customer service experience by communicating clearly and following through on reported issues. • Set up, maintain, and replace desktop equipment and peripherals to ensure reliable performance across the office.
2026-06-16T00:00:00Z

Tier II Support Specialist

Minneapolis, MN
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Tier II Support Specialist to join a growing IT software team. This position is ideal for a support specialist with hands-on technical experience who enjoys solving challenging user issues across diverse environments. The role offers the opportunity to build expertise across core infrastructure and end-user technologies while developing toward senior engineering or project-focused work. Responsibilities: • Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service. • Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents. • Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication. • Support user and system access needs within Active Directory, including account maintenance, permissions, and related administrative tasks. • Provide troubleshooting assistance for Windows 10 environments and other Microsoft-based technologies used across client systems. • Work across a range of client setups and technical platforms, adapting support approaches to different infrastructure and operational requirements. • Take full ownership of advanced support cases, coordinating with internal teams when needed to ensure thorough and accurate resolution. • Contribute to service improvement efforts by documenting recurring issues, sharing technical knowledge, and identifying opportunities for more efficient support delivery.
2026-06-17T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-07-01T00:00:00Z

Deployment Technician

Minneapolis, MN
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Deployment Technician to join a short-term Contract assignment. You will be responsible for going to different offices throughout Minnesota and switching out equipment. (rental vehicle available). In this role, you will support a time-sensitive rollout of tablet kiosk systems, combining hands-on installation work with onsite technical problem-solving. This opportunity is well suited to someone who enjoys working in the field, collaborating closely with a deployment team, and delivering reliable results within a defined project schedule. Responsibilities:• Travel to assigned sites throughout the region to complete kiosk deployment activities and support project timelines.• Install, configure, and test tablet-based queuing devices to confirm they are operating correctly in each location.• Diagnose and address routine hardware, connectivity, and setup issues encountered during onsite implementation.• Verify that each device meets project standards before leaving the customer location.• Provide clear status updates to the project team and document completed work, issues, and next steps.• Work alongside another technician to manage daily deployment targets efficiently and professionally.• Support scheduled inventory or storage checks, including occasional weekend visits when needed.
2026-06-30T00:00:00Z