<p>We are looking for an experienced Information Security Analyst to join our team. In this contract position, you will play a pivotal role in ensuring the organization's security policies and controls align with industry regulations and best practices. This role is ideal for someone who thrives in a financial services environment and has a solid background in information security governance, risk management, and regulatory compliance.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement security policies and controls to protect organizational data and assets.</p><p>• Ensure compliance with financial regulations and industry standards by leveraging the ServiceNow Integrated Risk Management platform.</p><p>• Conduct regular audits to assess and strengthen the organization's security posture.</p><p>• Support internal security awareness initiatives and training programs to enhance employee understanding of security protocols.</p><p>• Collaborate with cross-functional teams to align security measures with business objectives.</p><p>• Respond to audit requests and provide detailed documentation for regulatory reviews.</p><p>• Monitor and evaluate risk management practices to address vulnerabilities proactively.</p><p>• Maintain governance frameworks to ensure consistent application of security standards.</p><p>• Analyze security metrics and reports to identify potential areas for improvement.</p><p>• Provide hands-on expertise in the ServiceNow platform to optimize risk management processes.</p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service.</p><p><br></p><p>Responsibilities:</p><p>• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.</p><p>• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.</p><p>• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.</p><p>• Utilize the Autotask ticketing system to track, document, and manage support cases.</p><p>• Assist with basic networking tasks, requiring a high-level understanding of concepts.</p><p>• Generate reports and extract data to support operational needs.</p><p>• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.</p><p>• Follow established processes and workflows to maintain consistency in support operations.</p><p>• Provide hands-on troubleshooting across a range of IT systems and tools.</p><p>• Collaborate with team members to address escalated issues requiring Level 2/3 support.</p><p><br></p>