Our client seeks an experienced Technical D365 Business Central (BC) Business Analyst to bridge the gap between Phase 1 and Phase 2 of their D365 BC implementation. Having recently gone live with core modules, they are experiencing a ticket backlog with their implementation partner and are seeking to optimize their internal use of BC and fast-track Phase 2 preparation. This role will work in close collaboration with 12 departmental stakeholders, each with specialized training in their functional areas of BC.<br><br>Key Responsibilities:<br>• Serve as a technical liaison between business stakeholders and the D365 BC system, ensuring optimal use and understanding of functionality in each department.<br>• Remediate incoming ticket backlog, prioritizing, triaging, and fixing functional and technical issues to reduce dependency on costly external partners.<br>• Partner with stakeholders to train, support, and drive adoption, ensuring users become power users of BC within their domains.<br>• Analyze business processes, document workflows, and identify opportunities for further automation and efficiency using D365 BC capabilities.<br>• Gather, document, and translate business requirements for future enhancements and upcoming Phase 2 initiatives.<br>• Proactively test and troubleshoot system issues and enhancements, collaborating with IT and vendors as needed.<br>• Create system documentation, process guides, and user training materials for functional teams.<br>• Track, report, and communicate project progress and issue resolution status to stakeholders and leadership.