<p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain Windows and Linux servers, networks, and associated hardware/software.</li><li>Monitor system performance, troubleshoot issues, and implement solutions to maximize uptime.</li><li>Manage user accounts, permissions, and security protocols.</li><li>Perform regular backups, data recovery, and disaster recovery planning.</li><li>Document systems and processes, and provide technical support to internal teams</li></ul>
We are seeking a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is located in Creve Coeur, Missouri, and provides the opportunity to work in a dynamic environment delivering essential technical support to end-users. If you have a strong background in troubleshooting and a solid understanding of Microsoft systems, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely technical assistance to resolve hardware and software issues for end-users.<br>• Manage and maintain Active Directory accounts, ensuring proper access and security protocols.<br>• Troubleshoot and diagnose problems related to Microsoft Windows 10 operating systems.<br>• Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions.<br>• Support the deployment and configuration of desktop systems and software applications.<br>• Collaborate with team members to address complex technical challenges and provide innovative solutions.<br>• Ensure all systems are operating effectively and conduct regular updates as needed.<br>• Train and guide users on basic troubleshooting techniques and system functionalities.<br>• Monitor and prioritize incoming support requests to ensure prompt resolution.<br>• Maintain a strong understanding of company protocols and IT best practices.
Our client seeks an experienced Technical D365 Business Central (BC) Business Analyst to bridge the gap between Phase 1 and Phase 2 of their D365 BC implementation. Having recently gone live with core modules, they are experiencing a ticket backlog with their implementation partner and are seeking to optimize their internal use of BC and fast-track Phase 2 preparation. This role will work in close collaboration with 12 departmental stakeholders, each with specialized training in their functional areas of BC.<br><br>Key Responsibilities:<br>• Serve as a technical liaison between business stakeholders and the D365 BC system, ensuring optimal use and understanding of functionality in each department.<br>• Remediate incoming ticket backlog, prioritizing, triaging, and fixing functional and technical issues to reduce dependency on costly external partners.<br>• Partner with stakeholders to train, support, and drive adoption, ensuring users become power users of BC within their domains.<br>• Analyze business processes, document workflows, and identify opportunities for further automation and efficiency using D365 BC capabilities.<br>• Gather, document, and translate business requirements for future enhancements and upcoming Phase 2 initiatives.<br>• Proactively test and troubleshoot system issues and enhancements, collaborating with IT and vendors as needed.<br>• Create system documentation, process guides, and user training materials for functional teams.<br>• Track, report, and communicate project progress and issue resolution status to stakeholders and leadership.