<p>We’re seeking a Customer Experience Marketing Manager to design and implement a best-in-class customer journey program for a growing, national service brand. This is a high-impact role that blends customer experience, digital marketing, and franchise support—perfect for someone who thrives at the intersection of brand, analytics, and training.</p><p><br></p><p>Over 24–36 months, you’ll learn the system, map the customer journey from first contact through 5-star reviews, and build scalable programs that drive consistency, satisfaction, and growth across hundreds of locations nationwide.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong></strong></p><ul><li><strong>Customer Experience & Journey Mapping</strong></li><li>Analyze and optimize customer touchpoints (web, call-in, onsite service, follow-up).</li><li>Develop training, scripts, and standards to ensure a consistent 5-star experience.</li><li>Lead Voice of Customer (VoC) initiatives to identify friction points.</li></ul><p><br></p><ul><li><strong>Franchisee Training & Support</strong></li><li>Create playbooks, templates, and training modules.</li><li>Deliver one-on-one coaching and support adoption of CX initiatives.</li><li>Audit local marketing efforts for consistency with brand standards.</li></ul><p><br></p><ul><li><strong>Digital Marketing & Analytics</strong></li><li>Manage SEO/local listings strategy (with agency support).</li><li>Track and translate analytics into actionable improvements.</li><li>Support social media, paid digital campaigns, and reputation management.</li></ul><p><br></p><ul><li><strong>Marketing Operations</strong></li><li>Serve as backup for graphic design and social media management.</li><li>Partner with cross-functional marketing team (design, email, video, listings).</li><li>Help ensure smooth rollout of new initiatives across the network.</li></ul><p><br></p>
<p>Are you a Marketing Strategist excited about the prospect of new challenges? We at Robert Half are looking to connect with Marketing Strategists in the St. Louis area to discuss upcoming opportunities. We understand that talented Marketing freelancers like you may not be looking for a specific role, but might appreciate connecting with a company that respects and values what you do. To us, the relationship is important - we build networks with our Marketing Strategists, where we can match projects with your passion and expertise. We're not only sourcing talent for immediate projects but also building relationships for future work opportunities.</p><p> </p><p><strong>Key Responsibilities of these projects may include:</strong></p><ul><li>Analyze client business goals, market trends, and competitive positioning to craft tailored marketing strategies.</li><li>Collaborate with cross-functional teams, including creative, digital, and sales departments, to implement marketing plans effectively.</li><li>Develop customer personas and target market insights to ensure campaigns are audience-focused and results-driven.</li><li>Plan and optimize content, messaging, and channel strategies across multiple platforms, including digital, social media, and traditional marketing.</li><li>Monitor and interpret campaign analytics to assess the effectiveness of marketing initiatives and provide actionable recommendations for improvement.</li><li>Stay updated on industry trends, emerging platforms, and evolving customer behaviors to identify opportunities for innovation.</li><li>Support clients in managing their marketing budgets and ensuring financial efficiency within campaign execution.</li></ul><p><strong> </strong></p><p><br></p><p><br></p>
