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Unified Communications & Collaboration Manager

Saint Louis, MO
onsite
Permanent / Full Time
100000 - 135000 USD / Yearly
The Unified Communications & Collaboration Manager is responsible for the strategy, operational leadership, service health, and continuous evolution of our client's enterprise communication and collaboration environment. This includes Microsoft 365 collaboration platforms, Teams and Teams Rooms, Exchange Online, conferencing technology, voice and telephony services, call center configuration, licensing administration, and related domain/certificate management responsibilities. This position is accountable for building and maintaining roadmaps, translating business and technical needs into executable plans, directing the team in the delivery of operational and project work, and ensuring that services are stable, scalable, secure, and aligned to business needs. The role requires strong managerial presence, disciplined prioritization, and the ability to lead multiple initiatives simultaneously while maintaining day-to-day service continuity. Duties & Responsibilities:<ul><li>Lead the Unified Communications & Collaboration team and provide clear direction, prioritization, accountability, and coaching to ensure strong execution across operational support and strategic initiatives</li><li>Own the roadmap, operational health, and continuous improvement of collaboration and communication services, including Microsoft collaboration platforms, conferencing technologies, voice and telephony services, and related administrative functions</li><li>Translate business and technical needs into executable plans, milestones, and priorities, and lead the team in delivering multiple concurrent initiatives while maintaining stable day-to-day operations</li><li>Oversee the administration, support, governance, and lifecycle of assigned platforms and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, Teams Rooms, A/V technologies, VoIP, PBX, paging systems, voice circuits, call center configuration, numbering services, fax/eFax, phones, tenant licensing, domain management, and certificate management</li><li>Ensure incidents, service issues, changes, and escalations affecting assigned services are managed with urgency, discipline, clear communication, and appropriate follow-through</li><li>Establish and maintain standards, processes, documentation, and operational controls that improve consistency, supportability, service quality, and scalability across the environment</li><li>Manage vendor relationships, service performance, and related budgetary and administrative responsibilities for assigned services, and partner effectively with Infrastructure, Security, Applications, site leadership, and business stakeholders</li><li>Build team capability and service maturity through performance management, cross-training, succession development, and ongoing identification of opportunities to modernize, simplify, and improve the user experience</li><li>Drive the IT culture to be a valued partner for both IT and the business</li><li>Lead and mentor the Support Operations Administrators. Provide leadership and guidance through resource development, performance management, goal setting, recruiting, cohesion, and resiliency</li><li>Provide the proper cross training of staff to ensure appropriate functional coverage</li><li>Define and measure success utilizing metrics and monitoring work activities</li><li>Participate in the annual budget planning and commit to deliverables identified</li><li>Perform accountability analysis and monthly reconciliation for department budget</li></ul>
2026-08-13T00:00:00Z