We are looking for a dedicated Customer Service Representative to join our team in Edwardsville, Illinois. This is a long-term contract position ideal for someone passionate about delivering exceptional service and ensuring customer satisfaction. You will play a key role in handling inbound and outbound calls, addressing customer inquiries, and maintaining accurate records.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism and efficiency.<br>• Provide detailed information and assistance to resolve customer inquiries.<br>• Handle order entry processes with accuracy and attention to detail.<br>• Manage both inbound and outbound calls to maintain seamless communication.<br>• Ensure customer requests are addressed promptly and appropriately.<br>• Maintain updated and precise records of customer interactions.<br>• Collaborate with team members to improve customer service practices.<br>• Adhere to company policies and procedures while interacting with customers.<br>• Identify opportunities to enhance customer satisfaction and retention.<br>• Escalate complex issues to the appropriate department when necessary.