<p>We are looking for a motivated Customer Service Representative to join our team in Lansing, Michigan. This contract-to-permanent position offers an opportunity to work in the communications industry, where you'll engage with customers, survey data intake, and ensure positive experiences. If you thrive in a dynamic environment and enjoy problem-solving, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional service to customers, ensuring their satisfaction and resolving issues effectively.</p><p>• Manage outbound calls, maintaining an attentive and courteous demeanor.</p><p>• Collaborate with team members to meet service goals and improve processes.</p><p>• Maintain detailed and accurate records of customer interactions.</p><p>• Self-schedule for available shifts, ensuring a minimum of 32 hours per week.</p><p>• Follow company policies and procedures to uphold service standards.</p><p>• Adapt to changing priorities and customer needs with flexibility and attention to detail.</p>