<p>We are looking for a dedicated Small Business Help Desk Representative to join our team in Jersey City, New Jersey. In this role, you will provide exceptional support to small business clients, managing inquiries and ensuring timely resolutions. This is a long-term contract position, offering the opportunity to work in a hybrid environment with four days in the office and one day at home.</p><p><br></p><p><strong>Summary:</strong></p><p>As a <strong>Small Business Help Desk Representative</strong>, you will play a pivotal role in delivering exceptional customer service primarily through phone interactions in an automated call delivery environment using the <strong>NICE CXOne Phone Platform</strong>. You will be the first point of contact for both external and internal customers, handling a variety of requests and providing first-level technical assistance and problem-solving over the phone.</p><p><br></p><p>Strong phone skills are essential as you will manage incoming calls efficiently, respond professionally, and resolve issues accurately and promptly. Critical thinking is key—you will analyze inquiries, identify potential issues, and triage requests based on training and established guidelines.</p><p>You will also track and document all phone, email, and portal tickets in <strong>ServiceNow</strong>, ensuring thorough follow-up and resolution. This role is ideal for candidates who excel in phone-based customer service and possess strong analytical skills to resolve issues efficiently and professionally.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide timely customer service for incoming requests via phone in an automated call delivery environment (<strong>NICE CXOne</strong>).</li><li>Multi-task between incoming calls and email requests, meeting a turnaround time of <strong>12 business hours</strong>.</li><li>Track phone/email/portal tickets in <strong>ServiceNow</strong>.</li><li>Assume ownership of customer correspondence, complaints, and inquiries, ensuring efficient and professional resolution.</li><li>Meet <strong>First Level Resolution</strong> standards.</li><li>Coordinate end-to-end service with business partners when needed.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Work effectively in a team environment using professional interpersonal and communication skills.</li><li>Maintain compliance with corporate policies, regulatory standards, and internal processes while meeting service performance and quality standards.</li><li>Utilize basic understanding of product underwriting guidelines.</li><li>Maintain performance standards in a fast-paced environment.</li></ul>
Front Desk Coordinator Are you an organized detail oriented with excellent communication skills and a talent for making a great first impression? Our company is actively seeking a Front Desk Coordinator to serve as the face of our organization and manage vital front-office operations. Key Responsibilities: Greet visitors, clients, and team members with professionalism and warmth Answer and route incoming calls; manage messages and inquiries Maintain reception area and conference room schedules Handle mail, deliveries, and office supply inventory Assist with administrative tasks, data entry, and special projects Collaborate with staff to support internal communication and workflow Why Join Us? Competitive compensation and benefits A collaborative, welcoming work culture Opportunities for skill development and career growth Exposure to multiple departments and business operations If you enjoy helping others and thrive in organized, people-facing roles, we encourage you to submit your resume today. Take your career to the next level as a valued part of our team. Please apply online or through our Robert Half app
We are looking for an experienced Chief Financial Officer (CFO) to join our organization on a long-term contract basis in Saint Louis, Missouri. This leadership role will focus on assessing and stabilizing financial operations, developing standardized processes, and driving strategic financial initiatives. The ideal candidate will bring expertise in financial systems, reporting, and operational efficiency to support organizational goals and sustainability.<br><br>Responsibilities:<br>• Evaluate and stabilize the structure, staffing, workflows, and controls within the Finance and Accounting Department.<br>• Identify gaps and inefficiencies in financial operations, recommending and implementing immediate improvements.<br>• Develop and document standardized procedures for accounting, payroll, budgeting, and internal controls to ensure consistency and scalability.<br>• Review and enhance procurement and supply chain processes, including vendor management and purchasing controls.<br>• Improve the clarity, cadence, and functionality of internal financial reporting to support executive decision-making.<br>• Assess financial software systems, ensuring alignment with operational needs and compliance requirements.<br>• Address audit findings by implementing solutions to remediate material weaknesses and deficiencies.<br>• Conduct a leadership needs assessment to align the finance team’s structure and roles with organizational objectives.<br>• Partner with executive leadership to define long-term financial strategies and perform sensitivity analyses to guide resource allocation.<br>• Facilitate knowledge transfer and ensure a seamless transition of financial strategies and processes.
Receptionist Are you friendly, organized, and passionate about creating a positive first impression? Our company is seeking a Receptionist to welcome guests, manage front-desk operations, and support essential administrative tasks. Key Responsibilities: Greet visitors and clients and direct them appropriately Answer, screen, and forward incoming calls Maintain a tidy and detail oriented reception area Manage appointment scheduling and conference room bookings Handle mail, deliveries, and incoming correspondence Assist with clerical tasks such as data entry and filing Support staff with general office duties and projects as needed Why Join Us? Competitive pay and benefits Inclusive, supportive team culture Opportunities for growth and skill development Exposure to various departments and business operations Take the next step in your career—submit your resume to join our organization today! Please apply online or through our Robert Half app
Collections Specialist Robert Half is looking for an experienced collections specialist with a strong sense of ownership and attention to detail. If you're interested in building your career as a finance detail oriented as a part of a growing team, contact us today. Your responsibilities in this role · Handle inbound and outbound collections calls · Lead all billing and reporting activities according to deadlines · Handle all vendor inquiries · Maintain and update customer files to ensure data integrity · Call on all past due amounts and record all results in the system · Record all customer payments to the correct reports Please apply online or through our Robert Half app
