<p>This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
<p>We are looking for an experienced and proactive Purchasing & Supply Chain Manager to lead and optimize our client's procurement operations. This role involves managing a team, refining processes, and developing systems to ensure the seamless acquisition of materials and services essential for production, engineering, and overall business success. The ideal candidate will have a passion for leadership, continuous improvement, and cross-functional collaboration.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Lead and manage a purchasing team, including hiring, training, and developing staff to support organizational growth.</p><p>• Define clear roles, responsibilities, and performance expectations for team members, fostering accountability and collaboration.</p><p>• Oversee procurement activities for raw materials, components, capital equipment, and office supplies to ensure uninterrupted material availability.</p><p>• Collaborate with departments such as Manufacturing, Engineering, Quality, Finance, and Operations to align purchasing strategies with company objectives.</p><p>• Evaluate and enhance procurement and inventory management processes to optimize efficiency and cost-effectiveness.</p><p>• Build and maintain strong relationships with suppliers, supporting selection, qualification, and performance evaluations.</p><p>• Identify and execute cost-saving initiatives and value improvement opportunities across procurement operations.</p><p>• Support contract negotiations, pricing agreements, and strategies to ensure supply continuity.</p><p>• Act as the subject matter expert for purchasing systems, ensuring data accuracy and best practices in inventory control.</p><p>• Drive team performance through coaching and development, fostering a culture of continuous improvement.</p>
<p><strong>AWS Infrastructure Engineer </strong></p><p><strong>13 Week Contract to Hire </strong></p><p><strong>Onsite Hybrid: </strong>Columbus, OH or Dallas, TX or Minneapolis, MN </p><p><strong>Pay: </strong>Available on W2</p><p><strong>Job Summary</strong></p><p>We are seeking an experienced <strong>Platform Engineer</strong> to join a growing Platform Engineering team responsible for supporting and evolving a modern <strong>Data Science platform</strong>. This role focuses on building, managing, and securing cloud-based infrastructure that enables Data Science and AI/ML teams to operate efficiently at scale. The ideal candidate brings strong AWS expertise, hands-on infrastructure automation experience, and the ability to collaborate across technical and business teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Support and maintain ongoing <strong>Data Science infrastructure operations</strong></li><li>Design, build, and deploy <strong>AWS environments</strong> using automated <strong>CI/CD pipelines</strong></li><li>Manage and scale large, secure cloud environments to support current and future Data Science initiatives</li><li>Implement, own, and improve the <strong>image management lifecycle process</strong></li><li>Assist with the setup and ongoing management of <strong>AWS accounts</strong> dedicated to the Data Science platform</li><li>Develop and maintain infrastructure pipelines using <strong>CI/CD tools</strong> (e.g., Azure DevOps)</li><li>Build and manage environments using <strong>Infrastructure as Code (IaC)</strong> tools such as <strong>Terraform</strong></li><li>Develop scripts and applications using programming languages such as <strong>Python</strong></li><li>Manage and support database technologies including <strong>Athena, Oracle, MySQL, and PostgreSQL</strong></li><li>Leverage AWS services to enable <strong>Data Lake, Data Science, and AI/ML workloads</strong></li><li>Respond to requests from development and business users, removing technical roadblocks</li><li>Manage secured infrastructure environments, applying security controls and guardrails</li><li>Identify, remediate, and track infrastructure vulnerabilities within defined SLAs</li><li>Maintain audit logs and support compliance-related needs</li><li>Perform system upgrades, patching, and provide <strong>on-call support</strong> as required</li><li>Conduct root cause analysis and knowledge transfer sessions with internal teams</li><li>Collaborate closely with <strong>Network, Database, Infrastructure, and Architecture teams</strong> to align on platform strategy and delivery</li></ul><p><br></p>
<p>We are looking for a detail-oriented Data Migration Specialist to join our team on a contract basis in Maple Plain, Minnesota. In this role, you will collaborate with cross-functional teams to assess, cleanse, and migrate data while ensuring its accuracy and usability. This position offers an exciting opportunity to contribute to critical data transformation projects within the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Assess existing data to identify quality issues, duplication, and structural gaps, ensuring readiness for migration from HubSpot to Salesforce.</p><p>• Cleanse and standardize data using Snowflake, including deduplication, normalization, and application of business rules.</p><p>• Develop and document field mappings and transformation logic to align data with Salesforce requirements.</p><p>• Support test migrations, validate data integrity, and reconcile discrepancies post-migration.</p><p>• Prepare comprehensive documentation, including migration steps, validation checks, and governance guidelines.</p><p>• Standardize field naming conventions, formats, and reference data for consistent usage.</p><p>• Collaborate with stakeholders to define data entry standards and long-term maintenance expectations.</p><p>• Produce migration-ready datasets and ensure alignment with Salesforce’s data model.</p><p>• Deliver clear work instructions and governance documentation to prevent future data issues.</p><p>• Facilitate stakeholder sign-off on data quality and migration outcomes.</p>