<p>We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This <strong><u>part-time position</u></strong> is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.</p><p>• Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.</p><p>• Manage service desk tickets, ensuring timely responses and resolutions.</p><p>• Support mobile device management operations and ensure proper system functionality.</p><p>• Collaborate with team members and end-users to identify and implement solutions.</p><p>• Maintain professionalism and clear communication when assisting users.</p><p>• Ensure on-site presence as required to meet support needs and uphold reliability.</p><p>• Follow established procedures and guidelines while contributing to process improvements.</p><p>• Utilize technical expertise to diagnose and resolve hardware and software issues.</p>
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. This Contract-to-permanent position offers an excellent opportunity to provide hands-on technical support and ensure seamless operations in a hybrid work environment. The ideal candidate will bring a strong IT background, adaptability, and a proactive approach to managing diverse technical needs.<br><br>Responsibilities:<br>• Deliver on-site technical support, assisting employees with hardware, software, and connectivity issues.<br>• Manage and configure network systems, including Cisco network stacks and switch networks.<br>• Administer Active Directory, Exchange, and integrate third-party enterprise applications.<br>• Provide support for common office tools and SaaS platforms, including Office 365 and ZoomInfo.<br>• Troubleshoot and resolve issues related to printing, networking, and typical office technology.<br>• Offer guidance and training on security protocols and identity management practices.<br>• Handle onboarding and offboarding processes for employees in a dynamic work environment.<br>• Support hybrid work operations by addressing both on-site and remote technical challenges.<br>• Adapt quickly to new systems and tools, ensuring smooth transitions and efficient problem-solving.<br>• Utilize security tools and maintain basic knowledge of cybersecurity to safeguard organizational assets.
We are looking for a skilled Desktop Support Analyst to join our team in Lemont, Illinois. In this Contract-to-Permanent position, you will provide technical expertise to ensure the smooth operation of desktop systems, hardware, and software within a manufacturing environment. This role requires a proactive approach to troubleshooting and resolving IT issues, as well as a strong ability to work collaboratively with team members.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, workstations, and related hardware in a manufacturing setting.<br>• Manage user accounts and permissions through Active Directory to ensure secure and efficient access.<br>• Install, configure, and maintain Microsoft Windows 10 operating systems across company devices.<br>• Troubleshoot and resolve hardware and software issues to minimize downtime.<br>• Perform desktop imaging and deployment for new and existing systems.<br>• Collaborate with IT teams to implement updates and maintain system performance.<br>• Document technical procedures and solutions to improve overall support efficiency.<br>• Ensure compliance with organizational IT policies and protocols.<br>• Offer guidance and training to end-users as needed to enhance their understanding of systems and tools.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois on a contract basis. This hybrid position involves providing technical support to internal users, including senior executives and attorneys. If you have strong communication skills, technical expertise, and enjoy delivering exceptional support, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide desktop support for internal users, ensuring smooth operation of systems such as Outlook, Teams, and NetDocs.</p><p>• Manage and troubleshoot issues related to Office 365 and Azure Active Directory.</p><p>• Offer technical assistance to senior executives and attorneys, maintaining a high level of professionalism.</p><p>• Configure, maintain, and support desktop hardware and software environments, including imaging PCs and workstations.</p><p>• Resolve technical issues related to Windows 10 in a timely and efficient manner.</p><p>• Collaborate with team members to implement solutions and improve user experience.</p><p>• Ensure all support tickets and requests are documented and addressed promptly.</p><p>• Maintain and update Active Directory accounts as needed for internal user access.</p><p>• Provide guidance and training to end-users to enhance their understanding of tools and systems.</p><p>• Monitor system performance and identify opportunities for improvement.</p>
We are looking for an experienced IT Manager to oversee and maintain the technological infrastructure of our office in Chicago, Illinois. This role requires a proactive leader who can manage hardware and software systems, ensure network security, and support organizational growth through strategic IT planning. The ideal candidate will bring a wealth of technical expertise and a commitment to delivering efficient and reliable solutions.<br><br>Responsibilities:<br>• Oversee and troubleshoot all office technology, including network systems, computer hardware, mobile devices, printers, and video equipment.<br>• Monitor and manage antivirus and antimalware tools across all company-owned assets, such as Office 365 accounts, workstations, switches, firewalls, and wireless access points.<br>• Administer the lifecycle of IT hardware assets, from acquisition and deployment to maintenance and disposal.<br>• Ensure smart office equipment is functioning correctly and provide visible access instructions for stakeholders.<br>• Coordinate onboarding and offboarding processes to manage equipment assignments for employees and contractors.<br>• Maintain an accurate inventory of all IT assets and update records as needed.<br>• Develop and update a technology roadmap to align IT strategies with organizational goals.<br>• Support procurement efforts for hardware and software, ensuring compatibility and cost-effectiveness.<br>• Collaborate with building personnel to oversee IT-related installations or modifications, including infrastructure changes such as conduits and ports.
