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3 results for Cybersecurity Analyst in Springfield, MA
- Worcester, Massachusetts
- onsite
- Permanent / Full Time
- 75000 - 85000 USD / Yearly
- We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment.<br><br>Responsibilities:<br>• Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms.<br>• Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution.<br>• Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently.<br>• Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption.<br>• Translate technical concepts into clear, practical guidance for users who may not have a technical background.<br>• Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion.<br>• Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
- 2026-09-14T00:00:00Z
- Lee, Massachusetts
- onsite
- Temporary / Contract
- 28 - 31 USD / Hourly
- <p><strong>Tier 2 IT Support Specialist</strong></p><p><br></p><p><strong>Location: </strong>Lee, MA (100% Onsite)</p><p><strong>Duration:</strong> 6-Month Contract with Potential Extension</p><p><strong>Compensation:</strong> Up to $31.00/hour</p><p><strong>Benefits:</strong> Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contract</p><p><strong>Hours: </strong>40 Weekly, Monday through Friday </p><p><br></p><p><strong>Overview</strong></p><p><br></p><p>Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team.</p><p><br></p><p>The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to end users</li><li>Troubleshoot hardware, software, and user account issues</li><li>Assist with workstation deployments, upgrades, and replacements</li><li>Support user onboarding, offboarding, and access requests</li><li>Troubleshoot connectivity, authentication, and application-related issues</li><li>Document incidents, resolutions, and support procedures</li><li>Collaborate with other IT team members to resolve complex issues</li><li>Deliver professional and customer-focused support to end users</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
- 2026-09-25T00:00:00Z
- Hartford, Connecticut
- remote
- Temporary / Contract
- 30 - 35 USD / Hourly
- <p><strong>Level II - IT Support Analyst (Contract-to-Hire)</strong></p><p><strong>Location:</strong> Hartford, CT 06103 (Fully Remote)</p><p><strong>Job Type:</strong> Contract-to-Hire</p><p><strong>Duration:</strong> 90-Day Contract-to-Hire</p><p><strong>Compensation:</strong> Up to $35.00/hour</p><p><strong>Schedule:</strong> Monday-Friday, 40 Hours Per Week</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a Level II IT Support Analyst to join a remote IT support team. This position is ideal for a candidate with experience supporting Microsoft environments, user administration, email systems, and escalated technical support requests.</p><p>The successful candidate will be responsible for handling a combination of Microsoft 365 administration, user account management, identity and access support, email administration, troubleshooting, and ticket resolution. The ideal candidate can work independently, learn new processes quickly, and provide exceptional support to end users.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Troubleshoot and resolve Tier II support requests.</li><li>Support Microsoft 365 administration and user management activities.</li><li>Manage user accounts, permissions, security groups, and access requests.</li><li>Administer distribution groups, distribution lists, and shared resources.</li><li>Support email-related administration and troubleshooting.</li><li>Execute and troubleshoot PowerShell scripts.</li><li>Assist with cloud and on-premises user administration tasks.</li><li>Work tickets through a ServiceNow-based support environment.</li><li>Escalate complex issues when appropriate.</li><li>Document troubleshooting steps, procedures, and resolutions.</li><li>Collaborate with team members in a fully remote environment.</li><li>Support onboarding and offboarding activities.</li></ul><p><strong>Technical Environment</strong></p><p>Experience with some or all of the following technologies is preferred:</p><ul><li>Microsoft 365</li><li>Office 365</li><li>Exchange Online</li><li>Active Directory</li><li>Microsoft Entra ID (Azure AD)</li><li>PowerShell</li><li>ServiceNow</li><li>Azure</li><li>Windows 10 / Windows 11</li><li>Identity & Access Management</li><li>Distribution Groups</li><li>Distribution Lists</li></ul><p><br></p>
- 2026-09-23T00:00:00Z