We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer hands-on support for mobile devices such as Android smartphones and iPads.<br>• Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.<br>• Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.<br>• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.<br>• Manage hardware inventory, including tracking and deploying necessary equipment.<br>• Assist field personnel with online troubleshooting and station setup as required.<br>• Collaborate with team members to maintain system functionality and resolve technical challenges.<br>• Ensure compliance with organizational IT protocols and practices.
<p>We are looking for an Interim IT Director to provide strategic leadership and operational stability for our client's Information Technology Department. This position is designed to ensure seamless continuity of IT services, support a skilled and independent team, and guide ongoing projects while our client determines its long-term plans. This is a long-term contract role offering a unique opportunity to make a meaningful impact during a pivotal transition phase.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily IT operations to ensure uninterrupted services across all departments.</p><p>• Provide leadership and guidance to the IT team while maintaining current workflows and systems.</p><p>• Act as a stabilizing force during leadership transitions, offering a third-party perspective.</p><p>• Empower and support a team of subject matter experts who independently manage their responsibilities.</p><p>• Monitor the progress of ongoing projects and operational initiatives to keep them on track.</p><p>• Collaborate with leadership to align IT strategies with organizational goals.</p><p>• Step in as a hands-on leader when necessary to address immediate technical needs.</p><p>• Foster a positive and forward-thinking departmental culture.</p><p>• Ensure the department’s infrastructure and systems remain secure and efficient.</p><p>• Advise on the gradual transition to cloud-based services and other modern technologies.</p>