We are looking for a Workday System Analyst to join a team on a contract-to-permanent basis. In this role, you will connect HR operational needs with Workday system capabilities by translating business priorities into clear technical and process solutions. This position is ideal for someone who enjoys improving workflows, organizing requirements, and helping stakeholders navigate system enhancements with confidence.<br><br>Responsibilities:<br>• Manage incoming support requests and enhancement submissions, assess urgency and impact, and direct items to the appropriate technical resources.<br>• Partner with HR and business stakeholders to gather needs, define functional expectations, and create clear user stories, workflow diagrams, and acceptance standards.<br>• Evaluate end-to-end HR processes such as onboarding, payroll, benefits enrollment, and recruiting to identify opportunities for better efficiency and stronger system alignment.<br>• Lead coordination of testing activities for updates and releases by preparing test scenarios, organizing data needs, monitoring execution, and confirming completion with stakeholders.<br>• Monitor service levels, recurring ticket patterns, and issue history to uncover root causes and recommend long-term corrective actions.<br>• Create and maintain process guides, training content, and knowledge base materials that support consistent team execution and user adoption.<br>• Contribute to reporting, operational metrics, and continuous improvement efforts, including the use of AI-supported approaches for intake and documentation.<br>• Work closely with technical and functional teams to ensure requested changes are well understood, properly prioritized, and delivered with quality.
<p>The Business Intelligence (BI) Analyst translates business needs into actionable insights through reliable reports and dashboards. Working closely with Finance, Operations, Customer Service, and Manufacturing teams, this individual will gather reporting requirements, develop and maintain Power BI dashboards, and support data modeling efforts for a future centralized data warehouse.</p><p> </p><p>This entry-level opportunity offers structured mentorship, hands-on experience, and opportunities to grow into data engineering, advanced analytics, or broader IT application responsibilities.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong> </strong></p><p><strong>Requirements Gathering & Business Collaboration</strong></p><ul><li>Partner with business users to understand reporting needs, business objectives, and key performance metrics.</li><li>Document requirements, data sources, metric definitions, and acceptance criteria using standardized templates.</li><li>Maintain a backlog of reporting requests and collaborate with IT leadership on prioritization.</li><li>Train end users on dashboards, gather feedback, and recommend improvements.</li></ul><p><strong>Reporting & Dashboard Development</strong></p><ul><li>Develop, publish, and maintain Power BI reports and interactive dashboards.</li><li>Automate manual Excel-based reporting processes to improve efficiency and accuracy.</li><li>Validate report data against source systems, including Monarch ERP and Smartsheet, before publishing.</li><li>Manage Power BI workspaces, user access, and scheduled data refreshes.</li></ul><p><strong>Data Warehouse & Data Quality Support</strong></p><ul><li>Inventory and document data sources, tables, and fields used across reporting solutions.</li><li>Maintain a business glossary and data dictionary with standardized definitions and metrics.</li><li>Identify data quality issues, inconsistencies, and conflicting metric definitions across departments.</li><li>Document business requirements and source-to-report mappings to support the development of a centralized data warehouse.</li></ul>
<p>The Healthcare Business Analyst – Pharmacy API Integrations is responsible for managing and improving API integrations between the organization and external pharmacy partners. This role serves as a key point of contact for API-related initiatives, ensuring integrations are well-documented, reliable, secure, and designed to support efficient pharmacy operations and a positive customer experience.</p><p><br></p><p>The individual will collaborate with external partners and internal teams across software engineering, quality assurance, project management, and operations to define requirements, resolve integration challenges, and deliver effective technical solutions. A major focus will be monitoring operational KPIs and identifying opportunities to improve performance, including faster prescription fulfillment, fewer escalations, and reduced manual intervention.</p><p><br></p><p>The ideal candidate combines strong technical and analytical skills with excellent communication, customer service, and project ownership capabilities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee pharmacy API integrations and continuously improve the experience for internal users, external pharmacy partners, and software implementation teams.</li><li>Consult with external customers and technology partners to provide guidance on API integration requirements, implementation, and best practices.</li><li>Maintain accurate, comprehensive, and up-to-date API documentation for external partners and internal stakeholders.</li><li>Collaborate with business analysts, project managers, software engineers, QA, and operations teams to define integration designs, data requirements, and workflows.</li><li>Translate business needs into clear technical requirements and develop integration solutions that support customer and operational objectives.</li><li>Investigate and troubleshoot integration issues, identify system gaps, and recommend solutions to improve reliability and performance.</li><li>Evaluate proposed solutions for technical and operational feasibility, ensuring they meet business requirements.</li><li>Monitor integration performance and operational KPIs, identifying opportunities to improve prescription fulfillment speed, reduce escalations, and minimize manual processes.</li><li>Apply a strong understanding of software development principles and API technologies to connect systems across organizations.</li><li>Stay current with emerging API technologies, industry standards, and integration best practices.</li><li>Maintain technical knowledge through ongoing professional development, industry research, and participation in relevant professional networks.</li><li>Follow established security, privacy, and administrative safeguards when performing job responsibilities.</li><li>Ensure compliance with HIPAA requirements and applicable healthcare data protection standards.</li></ul><p><strong>Performance Expectations</strong></p><p>Success in this role will be measured by the quality and accuracy of API documentation, effectiveness and reliability of integration solutions, and timely communication with external partners, vendors, business users, and internal IT teams. Additional performance measures include code resiliency, defect rates, integration stability, and improvements in operational efficiency.</p>