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27 results for Customer Experience Specialist in Somerville, NJ

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver HVAC product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning HVAC sessions.• Monitor daily call center activity and provide guidance that helps resolve customer HVAC questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for HVAC equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-08-19T00:00:00Z

Customer Success Coordinator

Nazareth, PA
onsite
Temporary / Contract
22 - 28 USD / Hourly
Are you the person everyone turns to when they need help? A growing organization is looking for a Customer Success Coordinator who is passionate about providing exceptional service and building positive relationships. This role will support customers through every stage of their experience, ensuring questions are answered, needs are met, and expectations are exceeded. Responsibilities:<ul><li>Assist customers via phone, email, and online communication</li><li>Resolve inquiries and troubleshoot issues</li><li>Process orders, updates, and account information</li><li>Maintain detailed customer records</li><li>Partner with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve processes and service delivery</li></ul>
2026-08-14T00:00:00Z

Customer Service Representative

Hackensack, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Logistics Coordinator for a contract-to-hire opportunity near Hackesack, NJ. This contract opportunity with potential for a permanent role is ideal for someone who can balance customer communication, order support, and shipping coordination in a fast-moving environment. The role will focus on accurate billing, shipment follow-up, and timely documentation while ensuring customers receive clear updates throughout the order process. Responsibilities:• Coordinate outgoing shipments and monitor delivery activity to help ensure orders move accurately and on schedule.• Prepare billing documents and review invoices carefully to maintain correct customer charges and order records.• Generate and process packing documentation for outbound orders, ensuring shipment details are complete and accurate.• Serve as a primary point of contact for customers by answering questions and providing updates on order status and delivery timelines.• Handle a high volume of outbound and inbound calls related to order activity, pricing questions, and shipment support.• Enter and update customer orders in internal systems with close attention to accuracy and service expectations.• Support weekly packaging and shipment preparation for frozen fish products in accordance with shipping schedules and handling needs
2026-08-17T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a customer-focused Customer Service Representative to join an onsite team in New Jersey. This role is ideal for someone who delivers high-touch support, communicates clearly, and helps clients resolve billing and payment questions with professionalism and care. This is a Long-term Contract position supporting customers in a call center setting, with a strong emphasis on providing a high-quality service experience and accurate follow-through. Responsibilities: • Guide customers through payment portal use, including making payments online and setting up recurring payment options. • Respond to inbound inquiries related to billing, invoices, account balances, and payment concerns while maintaining a high standard of service. • Investigate customer issues, identify the source of payment or account discrepancies, and route complex matters to the appropriate team when necessary. • Record conversations, account changes, and issue outcomes thoroughly to ensure complete and accurate customer histories. • Partner with billing, credit, sales, operations, and customer support teams to resolve account-related questions efficiently. • Assist with accounts receivable follow-up, payment application questions, and inquiries involving credit status or account holds. • Support customers during the adoption of the payment platform by explaining updates and helping them complete key actions successfully. • Manage sensitive or escalated interactions calmly, using empathy, sound judgment, and solution-oriented communication. • Share recurring service trends, customer pain points, and process concerns with leadership to improve the overall client experience.
2026-08-07T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Permanent / Full Time
41600 - 49920 USD / Yearly
We are looking for a customer-focused individual to support clients and partners with timely, accurate service in New Jersey. This position plays an important role in managing inquiries, guiding orders through completion, and helping customers feel confident in the products and services offered. The ideal candidate brings strong communication skills, sound judgment, and the ability to work collaboratively in a fast-moving environment while maintaining a positive brand experience.Salary:$20 - $24 / HourBenefits:MDV, PTO, 401kResponsibilities:• Manage customer interactions across multiple service channels, including order coordination, issue resolution, shipment communication, pricing updates, confirmation notices, and post-order follow-up.• Build strong knowledge of product lines to answer questions clearly and provide reliable guidance tailored to customer needs.• Partner with internal teams such as sales, operations, and related departments to address concerns efficiently and deliver a seamless customer experience.• Monitor recurring questions and service patterns, then share insights that can help improve processes, products, and overall support quality.• Foster lasting customer relationships by communicating effectively, responding with empathy, and creating a high level of trust with both new and existing accounts.• Prepare and distribute sales support resources, including training content and customer-facing tools that assist commercial and marketing efforts.• Represent the organization and its portfolio of brands consistently by following communication standards and promoting a consistent, customer-centric image.• Contribute to business support activities that may include updates tied to operational or system changes when needed to maintain service continuity.
2026-08-10T00:00:00Z

Customer Service Representative

Dayton, NJ
onsite
Permanent / Full Time
45000 - 55000 USD / Yearly
We are looking for a Customer Service Representative to support daily customer interactions and order coordination in the South Brunswick, New Jersey area. This role focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate is organized, communicative, and comfortable handling both administrative tasks and time-sensitive service issues in a fast-paced environment. PRIOR CUSTOMER SERVICE EXPERIENCE IN LOGISTICS OR WAREHOUSING ENVIRONMENT IS REQUIRED Responsibilities:• Manage incoming calls and emails from customers, providing accurate updates, answering questions, and ensuring a high-quality service experience.• Enter and process purchase orders with attention to detail, confirming information is complete and ready for fulfillment.• Work with dispatch and warehouse personnel to help schedule outbound shipments and support on-time delivery performance.• Monitor order progress and coordinate with internal teams to address delays, inventory concerns, or service exceptions.• Investigate customer concerns and resolve issues promptly, using sound judgment to reach practical solutions.• Maintain customer records, shipment details, and service documentation through timely and accurate data entry.• Support inventory-related communication by checking product availability and relaying necessary updates to customers and team members.• Assist with the preparation and distribution of customer-facing materials such as brochures or other informational content.
2026-07-27T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order management and customer communication for a Contract position based in Fairfield, New Jersey. In this role, you will coordinate order processing, respond to customer inquiries, and help ensure billing, shipping, and inventory records remain accurate and up to date. The ideal candidate brings strong attention to detail, a service-focused mindset, and the ability to manage multiple priorities in a fast-moving environment. Responsibilities: • Manage incoming customer orders by reviewing details, confirming product availability, and entering information accurately into internal systems. • Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related updates in a timely manner. • Work closely with warehouse and operations teams to support accurate fulfillment, inventory alignment, and smooth order flow. • Prepare shipping documentation, including bills of lading, and provide freight estimates for outbound deliveries. • Handle claims related to damaged shipments and follow through on resolution steps and documentation. • Create and maintain sales transactions such as orders, invoices, and credit memos while preserving accurate records. • Organize customer, inventory, and transaction files using both electronic filing methods and cloud-based document storage. • Respond professionally to inbound calls, purchase orders, and customer messages while providing current inventory information as needed.
2026-08-20T00:00:00Z

Customer Service Representative

Jersey City, NJ
onsite
Temporary / Contract
15.0385 - 19 USD / Hourly
We are looking for a Customer Service Representative to support customer interactions for a leading organization in the Gambling Industries sector based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who excels in a fast-paced call center setting and takes pride in delivering attentive, solutions-focused service. The person in this role will handle a high volume of customer inquiries, accurately process orders, and create positive experiences across both inbound and outbound communications. Responsibilities: • Manage incoming customer calls with professionalism, providing timely answers, guidance, and issue resolution. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers. • Enter orders and service-related information into internal systems with a high degree of accuracy and attention to detail. • Address a range of customer concerns by listening carefully, identifying needs, and offering appropriate solutions. • Maintain clear and thorough records of customer interactions, transactions, and next steps. • Work efficiently in a call center environment while meeting service expectations and quality standards. • Escalate complex issues to the appropriate teams when additional support or specialized handling is required.
2026-08-10T00:00:00Z

Customer Service Representative

Blue Bell, PA
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to support a banking-focused call center team serving customers in Pennsylvania. This opportunity is a long-term contract position offering steady weekday hours and the chance to deliver responsive, high-quality service in a fast-paced environment. The ideal candidate brings prior experience in banking or financial services and is comfortable handling a high volume of customer interactions with accuracy and care. Responsibilities:• Respond to incoming customer calls and provide timely support for account-related questions and service needs.• Assist customers with service requests by gathering details, resolving routine issues, and ensuring each interaction is handled accurately.• Manage both inbound and outbound communication to follow up on open items and provide status updates when needed.• Enter and update customer information in internal systems with a strong focus on precision and completeness.• Deliver a detail-oriented service experience by listening carefully, identifying customer concerns, and offering appropriate solutions.• Maintain clear records of conversations, actions taken, and next steps to support continuity and compliance.• Work within established service guidelines, call handling expectations, and quality standards in a banking environment.
2026-08-19T00:00:00Z

Customer Service Representative

Bridgewater, NJ
onsite
Temporary / Contract
22 - 26 USD / Hourly
We're seeking a Customer Service Representative who enjoys building relationships, solving problems, and keeping orders moving from start to finish. This long-term contract opportunity offers the chance to work closely with customers and cross-functional teams while making a direct impact on the customer experience. If you're someone who thrives on communication, enjoys staying organized, and takes pride in delivering exceptional service, this could be a great fit! <ul><li>Enter, process, and manage customer orders from receipt through completion</li><li>Coordinate with internal teams to confirm pricing, inventory availability, forecasts, and order status</li><li>Monitor open orders and make updates to meet customer requirements and delivery timelines</li><li>Maintain customer account information and prepare necessary sales documentation</li><li>Process returns, customer requests, and supporting documentation as needed</li><li>Respond to customer inquiries via phone and email, providing timely updates and issue resolution</li><li>Track inventory activity and assist with order replenishment planning</li><li>Identify process improvement opportunities and support special projects as assigned</li></ul>
2026-08-18T00:00:00Z

Customer Service Representative

New York, NY
onsite
Temporary / Contract
15.0385 - 17.413 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization. This Long-term Contract position is ideal for someone who enjoys helping others, managing high-volume customer interactions, and delivering accurate service in a fast-paced call center setting. The person in this role will handle inbound inquiries, support order processing, and provide clear, attentive communication that reflects the organization’s commitment to service. Responsibilities: • Respond to incoming customer calls with empathy and clear communication. • Assist callers with questions, concerns, and service requests while providing timely and accurate resolutions. • Enter and update order information carefully to ensure complete and correct records. • Manage a consistent volume of inbound and outbound calls to support customer needs and follow-up activities. • Document customer interactions, requests, and outcomes in the appropriate systems. • Escalate complex issues when needed and coordinate with internal teams to support resolution. • Maintain service quality standards by following call handling procedures and customer support guidelines.
2026-08-20T00:00:00Z

Customer Service Representative

East Rutherford, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to join a team in East Rutherford, New Jersey in a contract-to-permanent capacity. This role focuses on delivering responsive support to customers, coordinating closely with sales, logistics, and other internal partners to keep orders moving efficiently. The ideal candidate brings strong communication skills, sound judgment, and a service-driven approach to managing quotes, orders, and post-order inquiries. Responsibilities: • Serve as a primary point of contact for customer inquiries across multiple product lines, providing timely and attentive support throughout the sales cycle. • Develop strong working relationships with customers by addressing questions, setting clear expectations, and following through on commitments. • Prepare accurate pricing quotations and coordinate with internal teams to ensure requests are completed within expected timeframes. • Enter customer orders into company systems with close attention to detail and confirm order information to support smooth processing. • Partner with the sales organization by supplying quote assistance, delivery updates, and order-related reporting as needed. • Oversee day-to-day order activity, including confirmations, shipment updates, backorder communication, and status follow-up with customers. • Investigate and resolve issues involving orders, deliveries, invoices, and returns by working across operations, supply chain, and logistics functions. • Support shipping operations by preparing documentation, verifying accuracy, and returning completed paperwork to the warehouse on schedule. • Conduct routine customer check-ins, document follow-up items, and monitor action plans to help maintain a high level of service. • Handle inbound customer communications and assist with outbound follow-up related to order updates, service questions, and issue resolution.
2026-08-17T00:00:00Z

Customer Service Representative

Bethlehem, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a professional and customer-focused Contract Customer Service Representative to support day-to-day client and customer interactions. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering excellent service. The Customer Service Representative will handle inquiries, resolve issues, process requests, and maintain accurate records while ensuring a positive customer experience. Key Responsibilities<ul><li>Respond to inbound customer calls, emails, and chat inquiries in a timely and professional manner</li><li>Resolve customer concerns related to orders, billing, accounts, products, or services</li><li>Escalate complex issues to the appropriate internal teams when needed</li><li>Document customer interactions and update account information in CRM or internal systems</li><li>Provide accurate information about company products, services, policies, and procedures</li><li>Process orders, returns, refunds, or service requests as required</li><li>Follow up with customers to ensure issue resolution and satisfaction</li><li>Maintain service levels and meet productivity, quality, and response-time expectations</li></ul>
2026-08-19T00:00:00Z

Customer Service Representative

Pennsauken, NJ
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a customer-focused individual to support service operations for a manufacturing organization in Pennsauken, New Jersey. This Long-term Contract position is ideal for someone who can manage customer interactions, coordinate scheduling needs, and maintain accurate communication across teams. The right candidate will bring strong organizational skills, confidence with office software, and the ability to deliver a high standard of service in a fast-paced onsite environment. Responsibilities: • Handle incoming customer inquiries by phone and other channels, providing timely updates and attentive support throughout each interaction. • Coordinate account-related activities to ensure customer requests, service needs, and follow-up actions are completed accurately. • Manage scheduling and dispatch-related tasks, aligning service activity with customer expectations and internal priorities. • Maintain organized records of customer communications, job details, and service outcomes using computer-based systems. • Work closely with internal departments to resolve issues, clarify service requirements, and keep workflows moving efficiently. • Monitor open requests and proactively communicate status updates to customers to promote a positive service experience. • Use Microsoft Office and other business systems to prepare documentation, track activity, and support daily operations.
2026-08-20T00:00:00Z

Call Center Specialist

Hillside, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Call Center Specialist to join a busy customer support operation in. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and enjoys helping customers while coordinating with internal teams and field staff. The role centers on delivering responsive service, maintaining accurate records, and keeping service activity organized from intake through completion. Responsibilities:• Manage a high volume of incoming calls each day from customers and field technicians while providing timely, attentive support.• Document service needs accurately by creating detailed work orders and entering all relevant information into company systems.• Review completed jobs and finalize work orders to ensure records are correct, complete, and ready for closure.• Distribute daily assignments to technicians after schedules are confirmed and adjust workloads when service needs change.• Update technician queues by removing, rescheduling, or reassigning calls to support efficient service delivery.• Investigate equipment service history to assist with issue resolution and provide useful background for troubleshooting.• Coordinate with field technicians to offer remote assistance, clarify job details, and support successful service outcomes.• Work closely with sales and installation teams to address service concerns and maintain clear communication across departments.• Process customer refunds through designated payment platforms in accordance with company procedures.
2026-08-19T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Call Center Specialist to support a high-volume health insurance call center serving customers. This Long-term Contract position is based in Pennsylvania, and is ideal for a licensed health insurance specialist who can deliver responsive, accurate, and courteous service. The role focuses on handling member inquiries, completing follow-up outreach, and maintaining detailed records while meeting established service standards. Responsibilities:• Manage a steady flow of inbound calls, addressing customer questions with efficiency and care• Conduct outbound outreach when needed to complete follow-ups, gather information, or support service-related initiatives• Explain health insurance products, coverage details, procedures, and company guidelines clearly and accurately• Investigate customer concerns, provide appropriate resolutions, and route more complex matters to the correct internal teams• Record call details, case updates, and customer interactions thoroughly within internal systems• Consistently achieve service goals tied to productivity, quality, call handling, and customer experience• Maintain a calm, empathetic, and solutions-oriented approach during every customer interaction
2026-08-18T00:00:00Z

Customer Service & Order Processing Representative

Edison, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery. Responsibilities:• Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.• Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.• Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.• Investigate freight damage issues and submit claims documentation when products are affected during transit.• Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.• Handle administrative support tasks that contribute to smooth office and operations workflow.• Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlin
2026-08-18T00:00:00Z

Customer Service & Order Processing Representative

Woodbridge, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a dependable Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced environment, enjoys working across customer service, logistics, and administrative functions, and takes pride in accuracy. In this role, you will help ensure orders move smoothly from entry through shipment while maintaining clear communication with internal teams and customers. Responsibilities:• Enter and maintain customer orders accurately in the company’s order management system, ensuring all details are complete and up to date.• Arrange transportation for outbound shipments and confirm routing aligns with delivery requirements and timelines.• Work closely with warehouse personnel and customers to coordinate shipment schedules, order status updates, and delivery expectations.• Investigate transit-related issues and submit claims for damaged goods when needed, following established procedures.• Provide day-to-day support to the sales and operations teams by responding to order-related questions and resolving routine service matters.• Handle a range of office support activities, including administrative tasks that contribute to efficient department operations.• Track multiple open orders at once and follow through on outstanding items to help keep fulfillment on schedule.
2026-08-19T00:00:00Z

Sales Support Specialist

Bath, PA
onsite
Temporary / Contract
20 - 25 USD / Hourly
Robert Half is partnering with a growing manufacturing organization to identify a detail-oriented and customer-focused Sales Support Coordinator. This position serves as a key link between customers, sales teams, and internal operations to ensure orders are processed accurately and client needs are met efficiently. Key Responsibilities<ul><li>Support the sales team with order entry, quote preparation, and customer account maintenance.</li><li>Serve as a primary point of contact for customer inquiries regarding orders, pricing, product availability, and shipment status.</li><li>Coordinate with production, purchasing, logistics, and customer service teams to ensure timely order fulfillment.</li><li>Maintain accurate customer records, sales data, and documentation within internal systems.</li><li>Monitor open orders and proactively communicate updates, delays, or changes to customers and internal stakeholders.</li><li>Assist with preparing reports, presentations, and sales-related correspondence.</li><li>Support inventory tracking, product information updates, and administrative projects as needed.</li><li>Process customer requests and resolve issues with a high level of professionalism and responsiveness.</li><li>Collaborate across departments to improve workflow efficiency and enhance the customer experience.</li></ul>
2026-08-11T00:00:00Z

Customer Success Team Lead

New York, NY
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment. Responsibilities:• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.• Evaluate customer interactions and written records to promote accuracy, compliance, and strong service standards.• Assist with training efforts for both new hires and current staff, reinforcing procedures and encouraging ongoing development.• Recognize recurring service challenges or workflow inefficiencies and share actionable observations with leadership.• Coordinate with internal partners to resolve issues, streamline support activities, and improve the customer experience.• Set a positive example through dependable leadership, professionalism, and a strong commitment to customer care. If this person is you, please apply today!
2026-07-24T00:00:00Z

Bilingual Customer Service Representative

Nazareth, PA
onsite
Temporary / Contract
18 - 23 USD / Hourly
Robert Half is seeking a friendly, customer-focused Bilingual Customer Service Representative (English/Spanish) for a growing organization in the Lehigh Valley area. This individual will serve as the first point of contact for customers, providing exceptional service while assisting with inquiries, resolving concerns, and ensuring a positive customer experience. Responsibilities<ul><li>Respond to incoming customer inquiries via phone, email, and other communication channels</li><li>Provide accurate information regarding products, services, accounts, and company policies</li><li>Assist Spanish-speaking and English-speaking customers with professionalism and empathy</li><li>Research and resolve customer concerns in a timely manner</li><li>Document customer interactions and update records within company systems</li><li>Process orders, requests, and account updates as needed</li><li>Collaborate with internal departments to ensure customer needs are met</li><li>Maintain a high level of customer satisfaction and service excellence</li></ul>
2026-08-05T00:00:00Z

Parts Customer Service Rep

Matawan, NJ
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Parts Customer Service Representative to join a service-focused team in New Jersey. This contract opportunity with potential for a permanent role is well suited for someone who communicates confidently, handles a steady flow of customer interactions, and enjoys learning the details of a specialized product line. The position supports customers by phone and in person while helping with order-related tasks and general parts support in a collaborative work environment. Responsibilities:Respond to customer inquiries via phone, email, and in person regarding truck parts, pricing, and availability.Process customer orders accurately and efficiently.Assist customers in identifying the correct parts for their equipment and vehicles.Generate quotes and provide product recommendations.Coordinate with warehouse and sales teams to ensure timely order fulfillment.Track and resolve customer issues, returns, and warranty claims as needed.Maintain accurate customer and order records within the company system.Follow up with customers regarding order status and outstanding requests.Build and maintain strong customer relationships through professional communication and service.
2026-08-20T00:00:00Z

Customer Advocacy Team Lead

New York, NY
onsite
Permanent / Full Time
76000 - 93000 USD / Yearly
We are looking for an experienced Customer Advocacy Team Lead to guide the resolution of complex customer concerns in a highly regulated environment. This position oversees sensitive case handling, supports service quality and compliance standards, and works closely with cross-functional partners to drive timely, accurate outcomes. The ideal candidate brings strong leadership, sound judgment, and a customer-centered approach to escalated issue management. Responsibilities: • Direct the day-to-day coordination of escalated customer matters, including complaints, appeals, grievances, and executive-level concerns. • Distribute assignments across the team, monitor service timelines, and address risks that could affect resolution quality or turnaround expectations. • Evaluate case findings, correspondence, and supporting records to ensure responses are accurate, complete, thorough, and aligned with policy requirements. • Provide hands-on guidance to team members by strengthening investigative methods, written communication, documentation practices, and decision-making consistency. • Collaborate with departments such as compliance, legal, billing, claims, enrollment, and operations to remove barriers and support effective case resolution. • Maintain organized tracking tools, documentation templates, and case records to support visibility, consistency, and operational control. • Analyze recurring complaint patterns and workflow gaps, then recommend practical improvements to enhance service delivery and reduce repeat issues. • Contribute to audit preparation, reporting activities, and ongoing quality initiatives by ensuring documentation is complete and review-ready. • Promote strong privacy, compliance, and recordkeeping standards while modeling accountability, service excellence, and customer advocacy in every interaction.
2026-07-24T00:00:00Z

Account Specialist

Mahwah, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an organized Account Specialist to support daily client account activities near Mahwah, New Jersey. This contract position has the potential to become permanent and will partner closely with an Account Manager to handle administrative requests, coordinate service-related tasks, and keep projects moving efficiently. The ideal candidate is detail-oriented, responsive, and comfortable managing multiple priorities while serving as a reliable point of support for account operations. Responsibilities:• Carry out daily assignments provided by the Account Manager and adjust focus as business priorities change throughout the day.• Research internal company resources to gather accurate information, respond to questions, and build familiarity with association-related matters.• Prepare and submit proposal requests for upcoming projects, ensuring all required details are complete and properly documented.• Create and process work orders while monitoring each request through completion in alignment with established procedures.• Draft and distribute routine account correspondence, including budget notices, annual meeting communications, and form-related letters.• Coordinate with vendors to obtain project proposals, review scope details, compare pricing, and organize information for decision-making.• Track project updates and communicate relevant status information to the community and other stakeholders as needed.• Support the overall execution of account services by maintaining organized records and helping ensure timely follow-up on open items.
2026-08-17T00:00:00Z

Digital Content Specialist

Philadelphia, PA
remote
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Digital Content Specialist to support digital communications and visual content delivery for teams in Pennsylvania. This Long-term Contract position focuses on keeping app-based information current, producing high-quality creative materials, and coordinating digital display content with external partners. The ideal candidate brings strong design judgment, content management experience, and the ability to handle recurring updates with accuracy and consistency. Responsibilities: • Publish event announcements from internal communication sources to the mobile app in a timely and accurate manner. • Update app-based dining information by transferring cafeteria menu content and confirming it is presented clearly for end users. • Edit, crop, and optimize images to meet quality and formatting standards across digital channels. • Design visually engaging flyers and promotional materials using Canva for internal and audience-facing communications. • Coordinate with an external vendor to schedule and display slide content on TV screens and other digital signage. • Maintain organized content workflows to ensure routine updates are completed on schedule and aligned with brand standards. • Review digital materials for visual consistency, accuracy, and usability before publication. • Support web and content management activities by preparing assets for app, screen, and communication platform use.
2026-07-28T00:00:00Z