<p><strong>Position Overview:</strong></p><p>Our client is seeking a skilled Oracle Service Cloud Technical Analyst. This role will focus on the technical aspects of Service Cloud, particularly in relation to dashboards and performance testing, while supporting the Oracle Customer to Meter (C2M) go-live process. The ideal candidate will have a strong technical background, excellent analytical skills, and experience in cloud-based service solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with project teams to define technical requirements for the Service Cloud implementation.</li><li>Design, develop, and optimize dashboards for monitoring and to provide actionable insights and enhance decision-making processes.</li><li>Conduct and optimize approach for performance testing to ensure system reliability and efficiency during the Oracle C2M go-live.</li><li>Troubleshoot technical issues and provide solutions to ensure seamless integration and functionality.</li><li>Work closely with stakeholders to gather feedback and implement necessary changes in the service implementation.</li><li>Document technical processes, configurations, and testing results to maintain clear project records.</li><li>Stay updated with the latest trends and best practices in Service Cloud technologies and performance testing.</li></ul>
We are seeking a Senior Security Systems Engineer to lead the design, implementation, and optimization of enterprise security solutions. This role will serve as a technical leader, driving security architecture decisions, mentoring entry level engineers, and ensuring the organization’s systems and data are protected against evolving threats. <br> Key Responsibilities Lead design and implementation of enterprise security architecture and systems Own and optimize security platforms (SIEM, EDR, IAM, firewalls, cloud security) Drive incident response and threat detection strategies Conduct advanced vulnerability management and system hardening Partner with cloud, infrastructure, and application teams to embed security controls Lead security assessments, audits, and compliance initiatives Develop security standards, policies, and best practices Mentor entry level engineers and provide technical leadership across teams
<p>The Systems Engineer will design, implement, and support server and infrastructure environments across on-prem and cloud platforms. You’ll focus on reliability, performance, and automation of core IT systems.</p>
We are looking for an experienced Systems Engineer to join our team in Lawrenceville, Georgia. This role requires a strong background in Citrix technologies, cloud solutions, and Azure Virtual Desktop. The ideal candidate will bring a hands-on approach while also contributing at a senior level to support infrastructure and cloud integration efforts.<br><br>Responsibilities:<br>• Lead the design, implementation, and maintenance of Citrix environments, including Desktop/App, Cloud, and Netscalers.<br>• Manage and optimize Azure Virtual Desktop solutions to enhance system performance and scalability.<br>• Collaborate with IT staff and contractors to ensure seamless infrastructure operations within a robust technical environment.<br>• Oversee Active Directory and Azure Active Directory configurations, ensuring security and reliability.<br>• Administer and troubleshoot Microsoft Windows Server environments to maintain system efficiency.<br>• Integrate Microsoft Exchange services into existing infrastructure, ensuring smooth communication and data management.<br>• Provide strategic guidance and technical expertise to improve cloud integration and infrastructure processes.<br>• Participate in ongoing system assessments to identify areas for improvement and implement solutions.<br>• Act as a senior-level resource for troubleshooting and resolving complex system issues.<br>• Support the transition to a hybrid work setup after the initial onsite period.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will act as the primary technical resource, ensuring the smooth operation of IT services while supporting broader organizational initiatives. Your advanced technical expertise and strong communication skills will foster collaborative relationships between IT and business units, driving efficient service delivery and continuous improvement.<br><br>Responsibilities:<br>• Provide timely and effective technical support to resolve escalated issues for both remote and on-site employees.<br>• Act as a subject matter expert, offering guidance on IT services and capabilities while addressing business-specific needs.<br>• Ensure proper functioning of video conferencing solutions, localized printing, and other on-site services.<br>• Monitor on-premises IT infrastructure to identify and address potential issues proactively.<br>• Manage endpoint provisioning and administration, ensuring devices are configured and maintained efficiently.<br>• Maintain inventory of IT equipment, performing asset management activities as needed.<br>• Support employee IT services, including onboarding, offboarding, and workstation relocations.<br>• Participate in incident, problem, request, and knowledge management practices to maintain consistent service delivery.<br>• Develop documentation and processes to reduce incidents and enhance service desk efficiency.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Marietta, Georgia. In this role, you will provide comprehensive technical assistance to end-users in a Microsoft-based environment, ensuring smooth operations across hardware and software systems. This is a long-term contract position ideal for a problem-solver who thrives in a dynamic healthcare setting.<br><br>Responsibilities:<br>• Provide technical support for laptops, desktops, printers, and other hardware devices used by end-users.<br>• Perform administrative tasks in Active Directory and Office 365 to manage user accounts and permissions.<br>• Troubleshoot and resolve issues within Microsoft environments, including Windows 10 and other related systems.<br>• Address service desk tickets promptly, ensuring effective issue resolution and user satisfaction.<br>• Support electronic documentation software and internet connectivity systems within ambulance vehicles.<br>• Maintain system performance and reliability by diagnosing and resolving connectivity issues.<br>• Collaborate with other IT team members to address complex technical challenges.<br>• Train end-users on proper use of hardware and software to enhance productivity.<br>• Ensure compliance with organizational policies and security protocols during system support.<br>• Document technical procedures, solutions, and resolutions for future reference.