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3 results for Help Desk Analyst Ii in Atlanta, GA
- Duluth, GA
- onsite
- Permanent
- 55000 - 60000 USD / Yearly
- <p><strong>Primary Responsibilities</strong></p><ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul><p><strong>Job Requirements</strong></p><ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
- 2026-02-17T00:00:00Z
- Marietta, GA
- onsite
- Temporary
- 24.7 - 28.6 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Marietta, Georgia. In this role, you will provide comprehensive technical assistance to end-users in a Microsoft-based environment, ensuring smooth operations across hardware and software systems. This is a long-term contract position ideal for a problem-solver who thrives in a dynamic healthcare setting.<br><br>Responsibilities:<br>• Provide technical support for laptops, desktops, printers, and other hardware devices used by end-users.<br>• Perform administrative tasks in Active Directory and Office 365 to manage user accounts and permissions.<br>• Troubleshoot and resolve issues within Microsoft environments, including Windows 10 and other related systems.<br>• Address service desk tickets promptly, ensuring effective issue resolution and user satisfaction.<br>• Support electronic documentation software and internet connectivity systems within ambulance vehicles.<br>• Maintain system performance and reliability by diagnosing and resolving connectivity issues.<br>• Collaborate with other IT team members to address complex technical challenges.<br>• Train end-users on proper use of hardware and software to enhance productivity.<br>• Ensure compliance with organizational policies and security protocols during system support.<br>• Document technical procedures, solutions, and resolutions for future reference.
- 2026-03-06T00:00:00Z
- Norcross, GA
- onsite
- Permanent
- 60000 - 70000 USD / Yearly
- We are looking for a proactive Systems Analyst to join our team in Norcross, Georgia. This role is ideal for someone who thrives in a dynamic environment and can independently tackle challenges without requiring extensive guidance. If you have experience in IT support, networking, and system analysis, along with strong communication skills, we encourage you to apply.<br><br>Responsibilities:<br>• Analyze and interpret system requirements to ensure optimal performance and user satisfaction.<br>• Provide technical support and resolve hardware and software issues efficiently.<br>• Manage and maintain Active Directory, ensuring security and accessibility.<br>• Collaborate with teams to perform system upgrades and hardware updates.<br>• Configure and troubleshoot routers, switches, and network devices to maintain connectivity.<br>• Monitor network performance and implement improvements as needed.<br>• Assist in the creation of business requirement documents for system changes.<br>• Conduct regular troubleshooting to identify and resolve technical issues.<br>• Support Tier 1 and Tier 2 technical inquiries, ensuring timely resolutions.<br>• Communicate effectively with stakeholders to provide updates and gather feedback.
- 2026-02-17T00:00:00Z