We are looking for a dedicated Customer Service Representative to join our team in Greenville, South Carolina. In this Contract to permanent role, you will play a key part in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining accurate records. This position requires strong organizational skills, attention to detail, and the ability to effectively manage time in a fast-paced environment.<br><br>Responsibilities:<br>• Engage with customers to provide information about products and assist with order inquiries.<br>• Process and input customer orders accurately into the system.<br>• Act as a floater to support various administrative and operational tasks as needed.<br>• Collaborate with distributors to ensure timely processing and delivery of orders.<br>• Handle inbound and outbound calls to address customer needs and resolve issues.<br>• Maintain accurate records and ensure data integrity for all transactions.<br>• Utilize numerical skills to calculate order details and verify information.<br>• Monitor schedules and prioritize tasks to meet deadlines efficiently.<br>• Communicate effectively with team members and customers to ensure smooth operations.
We are looking for a dedicated Customer Service Representative to join our team in Brevard, North Carolina. This Contract to permanent position offers the opportunity to provide exceptional service while addressing customer inquiries and ensuring satisfaction. The ideal candidate will thrive in a fast-paced environment and possess strong communication and problem-solving skills.<br><br>Responsibilities:<br>• Manage incoming leads by coordinating follow-ups and offering product solutions to meet customer needs.<br>• Investigate and resolve customer order issues, providing timely updates and resolution details.<br>• Maintain accurate and up-to-date records in company systems while adhering to compliance guidelines.<br>• Stay informed about company policies, procedures, and product offerings to deliver excellent service.<br>• Meet or exceed established performance standards for both quality and productivity.<br>• Build and maintain effective working relationships with both customers and team members.<br>• Utilize computer systems and applications, including Microsoft Office Suite, to complete tasks efficiently.<br>• Respond to community voicemail messages and ensure prompt follow-up.<br>• Support departmental goals by participating in training and assisting leadership with various tasks.<br>• Adhere to safety practices and maintain a clean and organized work environment.