<p>As the Manager - Service Center you directly lead a Team of technical support staff responsible for providing high quality, technical expertise and support to end-users. You coach your team to provide best in class customer service, empathy and communication. You will identify friction and effectively resolve or escalate customer issues. You will work across teams and with our customers to ensure high quality and positive outcomes.</p><p>As a manager, you apply your proven leadership skills to support your team in accomplishing both team-oriented and individual development goals. You excel at prioritizing work efforts, balancing day-to-day tasks with longer-term strategic efforts. You will optimize team performance by working to ensure that all employees have the resources and guidance required to complete key activities.</p><p>• Guide and monitor the activities of staff to ensure customer expectations and service levels are met or exceeded.</p><p>• Provide outstanding support to customers and end users.</p><p>• Ensure timely responses to incoming requests for support.</p><p>• Monitor compliance with incidents, problems, and change management processes.</p><p>• Lead Problem Management efforts for complex incidents and issues.</p><p>• Monitor SLAs to ensure all work is recorded properly and that issues are resolved in a timely manner.</p><p>• Manage the purchasing of IT related goods and services.</p><p>• Provide accurate and timely reporting to leadership and stakeholders</p><p>• Schedule and coordinate maintenance windows.</p><p>• Coach direct reports on proven best practices and methods.</p><p>• Lead the hiring, training, and development of service center staff.</p><p>• Manage the performance of service center staff, including performance reviews and coaching and development opportunities.</p><p>• Manage customer expectations and vendor performance, cultivating advantageous partnerships.</p><p>• Other duties as assigned.</p><p>• A strong understanding of delivering support services for information technology products using standard methodologies like ITIL.</p><p>• Business acumen and knowledge of procurement and purchasing process.</p><p>• Deep knowledge of diagnostic, monitoring tools, remote desktop applications & virtual environments.</p><p>• Deep knowledge of Service Desk ticketing systems.</p><p>• Expert ability to analyze, diagnose, and provide appropriate solutions to complex technical issues.</p><p>• Able to create and optimize standardized processes and procedures.</p><p>• Expert ability to multitask in an evolving customer-centric environment and manage competing priorities.</p><p>• Expert ability to communicate effectively with customers, peers and leadership</p><p>• Proven ability to organize, assign, direct, and review the work of a group of professional technical support personnel.</p><p>• Proven ability to translate complex technical information in a concise manner to various stakeholders, verbally and in writing.</p><p>• High degree of emotional intelligence and empathy.</p><p>• Expert ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.</p><p><br></p><p>M/D/V from day 1 </p><p>LifeIns</p><p>Accidental Death</p><p>EAP</p><p>401K plan</p><p>Sick and vacation pay</p><p>yearly metric based bonus plan. must qualify</p>
Our client is seeking an experienced Interim Accounts Payable (AP) Manager to provide leadership and stability while they conduct a search for a permanent permanent. This role will oversee a team of five AP specialists and ensure timely, accurate, and compliant processing of all payables. The ideal candidate is a hands-on leader with strong process knowledge, the ability to quickly assess current workflows, and the capability to guide the team through a period of transition. <br> Key Responsibilities Oversee day-to-day Accounts Payable operations, including invoice processing, payment runs, vendor management, and issue resolution. Manage, mentor, and support a team of five AP professionals; provide coaching and help prioritize workloads. Ensure all AP activities comply with company policies, internal controls, and audit requirements. Review and approve weekly payment batches and monitor cash flow considerations related to payables. Partner with Procurement, Accounting, and FP& A teams to resolve discrepancies and maintain strong cross-functional communication. Monitor AP aging and address past due items, credits, and vendor inquiries. Identify opportunities to streamline workflows, enhance automation, and improve efficiency. Support month-end and year-end close activities, including accruals and reconciliations. Assist with documentation, process mapping, and knowledge transfer to ensure a smooth handoff to the incoming permanent manager.
<p>We are looking for a skilled Finance Manager to oversee and enhance financial operations for a major project in Bellevue, Washington. This role involves managing budgeting, accounting, and reporting processes while collaborating with stakeholders to ensure financial accuracy and efficiency. The ideal candidate will possess strong analytical skills and a solid understanding of financial systems and practices.</p><p><br></p><p>Responsibilities:</p><p>• Manage all financial and accounting tasks for the project, including budgeting, cost analysis, and reporting.</p><p>• Develop technical accounting memos and provide guidance on procurement and construction expenditures.</p><p>• Prepare detailed monthly cost analysis reports and present findings to relevant stakeholders.</p><p>• Review draft contracts and offer financial insights to ensure compliance and accuracy.</p><p>• Identify potential financial risks and implement strategies to mitigate them.</p><p>• Build and maintain strong relationships with both internal and external stakeholders.</p><p>• Generate monthly financial statements, reconciliations, and supporting schedules to ensure accurate reporting.</p><p>• Improve and streamline accounting procedures and internal controls for greater operational efficiency.</p><p>• Handle general accounting functions such as accounts payable, accounts receivable, general ledger, and fixed assets.</p><p>• Establish and document cost allocation processes across multiple entities and projects.</p><p><br></p><p>The salary range for this position is $210,000 to $245,000 + bonus.</p><p><br></p><p>Benefits:</p><p>M/D/V</p><p>Life and AD& D insurance</p><p>401k with match</p><p>21 days PTO</p><p>10 paid holidays</p><p><br></p>
