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3 results for Help Desk Support Manager in Shelton, CT

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality. Responsibilities: • Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity. • Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured. • Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity. • Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required. • Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history. • Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
2026-08-18T00:00:00Z

Desktop Support Analyst

East Hartford, CT
onsite
Temporary / Contract
25 - 30 USD / Hourly
Desktop Support Technician Location: East Hartford, CTEmployment Type: Contract (9-12 Months)Schedule: 40 Hours Per Week, Monday-Friday About the Opportunity: Robert Half is seeking a Desktop Support Technician to join a growing IT team. This position will provide a mix of end-user support, workstation deployment, employee onboarding, and technology rollout assistance.The ideal candidate will possess strong desktop support skills, enjoy working directly with end users, and be comfortable handling a variety of technical issues in a fast-paced environment. Responsibilities:<ul><li>Provide desktop and end-user support for employees across multiple locations</li><li>Troubleshoot hardware, software, networking, and peripheral device issues</li><li>Image, configure, deploy, and replace laptops and desktop computers</li><li>Support employee onboarding, workstation setup, and equipment provisioning</li><li>Manage and resolve support tickets while maintaining excellent customer service</li><li>Assist with hardware inventory and asset tracking activities</li><li>Support technology refresh initiatives and workstation deployment projects</li><li>Coordinate technology-related tasks associated with office expansions, relocations, and operational initiatives</li><li>Work closely with internal IT teams to ensure timely issue resolution</li><li>Document technical issues, resolutions, and support procedures</li></ul>
2026-08-19T00:00:00Z

Customer Service Manager

Shelton, CT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Customer Service Manager - (Full- Time, Permanent!!)Location: Shelton, CTSalary: $85,000 - $100,000 DOE Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!! This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul>Qualifications<ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul>Compensation & Benefits<ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul>Please apply to Daniele.Zavarella@roberthalf(com)
2026-07-23T00:00:00Z