<p><strong>Consumer Lending Specialists – Albany, NY (Onsite)</strong></p><p>Mary Christman and Gabrielle Maisonet are partnering with a highly reputable, well-established financial institution in the Capital Region looking to add Consumer Lending Specialists to their member-focused, service-driven lending team.</p><p>This contract-to-hire role is ideal for someone who is passionate about delivering exceptional customer experiences, enjoys building relationships, and thrives in a fast-paced environment. If you take pride in helping people feel supported, informed, and confident in their financial decisions, this is a great opportunity to join an organization that truly gives back to the community it serves.</p><p><br></p><p>In this role, you’ll act as a trusted point of contact for members, guiding them through the full lending process—from initial inquiry and application to underwriting coordination and closing—while providing a seamless, positive experience every step of the way.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><p>• Delivering outstanding customer service by assisting members via phone, email, text, and in person</p><p> • Acting as a friendly, knowledgeable resource throughout the lending process</p><p> • Processing loan applications and gathering required documentation with accuracy and care</p><p> • Completing initial underwriting steps (training provided) while ensuring a smooth member experience</p><p> • Maintaining organized and up-to-date loan files</p><p> • Preparing files for underwriting review and coordinating closings</p><p> • Clearly explaining loan terms, timelines, and next steps in a supportive, easy-to-understand way</p><p> • Proactively communicating with members to provide updates and set expectations</p><p> • Contributing to a team culture centered around service excellence, collaboration, and community impact</p>