We are looking for a Service Delivery Manager to oversee and enhance service operations in Lovington, New Mexico. In this role, you will ensure the delivery of high-quality services that align with performance standards, while fostering strong relationships with customers and stakeholders. You will play a key part in managing service level agreements and driving initiatives that improve operational efficiency.<br><br>Responsibilities:<br>• Supervise daily operations to ensure services meet organizational performance standards.<br>• Collaborate with technical and operational teams to address service issues and implement improvements.<br>• Monitor service delivery performance and prepare detailed reports for stakeholders.<br>• Coordinate cross-functional teams to ensure consistent and efficient service delivery.<br>• Identify opportunities for process enhancements to boost operational productivity.<br>• Support compliance with service level agreements and maintain service quality.<br>• Assist in driving initiatives aimed at continuous improvement within the organization.<br>• Strengthen relationships with clients and stakeholders through effective communication and service management.<br>• Facilitate training and development programs to improve team performance.<br>• Contribute to strategic planning and execution to meet organizational goals.
We are looking for an organized and tech-savvy Administrative Assistant to join our team in Andrews, Texas. This role combines front desk responsibilities with basic IT support duties, ensuring smooth day-to-day operations and excellent service for both staff and visitors. As this is a long-term contract position, we seek someone who is detail-oriented, proactive, and comfortable in a dynamic work environment.<br><br>Responsibilities:<br>• Welcome and assist visitors and team members at the front desk, creating a detail-oriented and friendly environment.<br>• Handle incoming and outgoing mail as well as coordinate deliveries efficiently.<br>• Manage office supplies, including tracking inventory and placing orders when needed.<br>• Schedule meetings and oversee the organization of conference room bookings.<br>• Configure and reimage laptops for new hires and current employees, ensuring proper functionality.<br>• Set up and troubleshoot mobile devices, including iOS and Android platforms.<br>• Maintain accurate records of IT equipment and accessories to streamline inventory management.<br>• Deliver basic technical support for hardware and software issues, resolving minor problems promptly.<br>• Collaborate with the IT team to address complex technical concerns and provide escalated support.<br>• Document IT-related activities and ensure accurate updates within asset tracking systems.