<p>We are looking for a detail-oriented and empathetic Administrative Coordinator to join our team in Federal Way, Washington. In this long-term contract role, you will play a pivotal part in supporting our operations by providing excellent customer service, managing communications, and ensuring smooth administrative processes. This position offers the chance to contribute to a dynamic environment while supporting critical organizational functions.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound inquiries and provide clear, accurate information about services, appointments, and processes.</p><p>• Conduct outbound calls to collect necessary information, remind customers of upcoming appointments, and assist with completing forms or applications.</p><p>• Address and troubleshoot issues related to background checks, I-9 forms, fingerprinting, and training requirements.</p><p>• Guide customers through various processes while adhering to established policies and procedures.</p><p>• Document all interactions and updates in the customer relationship management system to maintain accurate records.</p><p>• Ensure strict confidentiality and compliance with regulations related to patient information and data privacy.</p><p>• Collaborate with internal teams to escalate and resolve complex issues promptly.</p><p>• Utilize deep knowledge of healthcare programs and services to assist customers effectively.</p><p>• Provide constructive feedback to enhance service delivery and improve customer experience.</p>
