<p>We are looking for a Learning & Development Speicalist to support a Contract assignment in Federal Way, Washington. This role is ideal for someone who combines Human Resources instructional design expertise with strong technical skills to build engaging digital learning experiences and maintain training content across multiple platforms. The position will focus on developing mobile-friendly materials, evaluating external learning resources, and producing reporting that helps guide training decisions.</p><p><br></p><p>Responsibilities:</p><p>• Design and develop digital training materials and mobile-friendly learning experiences using Canva and Articulate Rise.</p><p>• Upload newly created and externally sourced SCORM content into the learning management system and verify that course records are captured accurately.</p><p>• Review third-party learning resources, assess their relevance, and adapt selected content to align with organizational training needs.</p><p>• Create and update job aids, reference tools, and other support materials to keep learning resources current and practical for end users.</p><p>• Partner with stakeholders to assemble training components into final deliverables that balance technical accuracy with creative presentation.</p><p>• Support deadline-driven learning initiatives by organizing content, refining materials, and helping move projects through completion.</p><p>• Build innovative learning tools such as QR code-enabled resources that allow employees to quickly access training and track completion across locations.</p><p>• Generate training reports in Excel, including data analysis using functions such as VLOOKUP and pivot tables, to monitor participation and outcomes.</p>
<p>We are seeking a highly skilled <strong>Microsoft Word Template Specialist</strong> to support the development of sophisticated, branded document templates used across client-facing projects. This role is ideal for someone who combines a strong design eye with deep technical expertise in Microsoft Word.</p><p><br></p><p>Rather than creating document content, you will build the framework behind complex proposal and report templates, ensuring they are visually polished, highly functional, and easy for end users of all experience levels to navigate.</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Design and develop branded Microsoft Word templates for proposals, reports, engagement letters, and other business documents</li><li>Build and program Word themes, styles, color palettes, fonts, headers, footers, and automated tables of contents</li><li>Create polished template elements including cover pages, cover letters, content layouts, and example tables</li><li>Configure templates for usability, consistency, and scalability across thousands of documents</li><li>Apply advanced Microsoft Word functionality including styles, fields, section breaks, macros, and document automation where appropriate</li><li>Collaborate with internal stakeholders to understand template requirements and incorporate branding standards</li><li>Work with content libraries to ensure graphics, photography, and reusable assets are integrated into templates</li><li>Update and refine templates as branding and business needs evolve</li></ul><p><br></p>
We are looking for a Collections Specialist to support account recovery efforts for a Contract position based in Puyallup, Washington. This role focuses on managing consumer and commercial collections activities, maintaining positive customer interactions, and helping resolve outstanding balances in a timely manner. The ideal candidate is comfortable handling high-volume phone communication, processing payments, and working within utility billing environments while maintaining accuracy and professionalism.<br><br>Responsibilities:<br>• Contact consumer and commercial account holders by phone to address past-due balances and encourage timely resolution.<br>• Review delinquent accounts, determine appropriate collection steps, and follow established procedures to support recovery efforts.<br>• Accept and process customer payments, including credit card transactions, with close attention to accuracy and documentation.<br>• Handle inbound and outbound calls professionally, answering billing questions and discussing payment arrangements when appropriate.<br>• Maintain detailed account notes and update collection records to reflect customer conversations, commitments, and payment activity.<br>• Work with utility billing information to research account issues and help resolve outstanding charges efficiently.<br>• Apply collection practices in a manner that supports compliance requirements while preserving a respectful customer experience.
We are looking for a Chinese Localization Specialist to support content quality for game developer-facing materials in Redmond, Washington. This Long-term Contract position focuses on reviewing translated technical and conceptual content, improving linguistic accuracy, and assisting with business-related translation needs. The role partners closely with learning and technical teams to help ensure localized resources are clear, consistent, and effective for a global audience.<br><br>Responsibilities:<br>• Review Chinese localized reference and conceptual materials to confirm linguistic quality, technical correctness, and overall readability.<br>• Partner with developer experience, learning, and technical stakeholders to resolve terminology, context, and content quality questions.<br>• Identify translation issues and document defects clearly so corrections can be tracked and addressed efficiently.<br>• Evaluate translated content using established quality standards and scoring methods for accuracy, fluency, and consistency.<br>• Translate presentations, communications, and other business documents from English into Chinese as needed.<br>• Help maintain a high standard across localized assets by applying localization best practices and language guidelines.<br>• Provide feedback on wording, terminology, and formatting to improve the usability of translated technical documentation.