2 results for Help Desk Analyst Iii in Seattle, WA

Help Desk Manager

Seattle, WA
onsite
Permanent
90000 - 120000 USD / Yearly
Help Desk Supervisor permanent • Permanent • Onsite in Seattle, WA Job Summary Robert Half hiring for a Help Desk Supervisor to join our client and lead day‑to‑day IT support operations and ensure exceptional service for attorneys, staff, and firm leadership. This role combines team leadership with hands‑on technical escalation, driving service excellence, process improvement, and operational consistency across the Help Desk. The position is fully onsite at the firm’s Seattle office and includes participation in an after‑hours on‑call rotation. Roles & Responsibilities Leadership & Team Management Oversee, coach, and support a team of Help Desk technicians and analysts. Set performance expectations, manage reviews, and support hiring and onboarding. Serve as the main escalation point for complex technical issues. Promote a culture of high-quality service and operational accountability. Help Desk Operations Manage ticket intake, prioritization, and resolution within the firm’s Zoho environment (ServiceNow or similar experience welcome). Track and improve SLAs, response times, and resolution quality. Provide advanced troubleshooting for hardware, software, and system issues. Identify recurring issues and implement proactive, long-term solutions. Maintain documentation, processes, and support procedures. Cross-Department Collaboration Partner with attorneys, business teams, and firm leadership to address technology needs. Work with the Support Trainer to deliver effective onboarding and user education. Maintain clear communication between IT and internal stakeholders. Compliance, Projects & Governance Ensure IT processes meet legal industry standards, especially around data security. Support firmwide technology initiatives, including system upgrades and deployments. Contribute to resource planning, budgeting, and vendor coordination. Participate in a rotating after-hours support schedule. Compensation & Benefits Salary: $90,000–$120,000 DOE + Annual discretionary and merit increases Benefits Include: Medical, dental, and vision insurance 401(k) with employer match + profit sharing Paid holidays, PTO, parental leave Commuter benefits Disability & life insurance Community service leave Wellness programs detail oriented training and development opportunities across firm offices Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job that matches faster.
2026-03-20T00:00:00Z

Financial Analyst III

Bellevue, WA
onsite
Temporary
50 - 55 USD / Hourly
We are looking for a skilled Financial Analyst III to join our team in Bellevue, WA. This long-term contract position requires a detail-oriented individual with strong analytical abilities and a passion for improving financial processes. The role will involve collaborating with internal teams and business partners to provide insightful financial analysis and support strategic decision-making. Responsibilities:• Develop and maintain financial models to support forecasting and budgeting processes.• Analyze variances in financial data and provide actionable insights to improve performance.• Prepare detailed expense and metric reports to monitor organizational efficiency.• Collaborate with business partners to ensure alignment with financial objectives and strategies.• Perform ad hoc financial analysis to address specific business needs and challenges.• Utilize SQL to create and manage queries for data extraction and reporting purposes.• Drive process improvement initiatives to enhance financial workflows and reporting accuracy.• Support call center operations by analyzing financial data and providing recommendations to optimize costs.• Communicate findings effectively with management and stakeholders to support informed decision-making.• Monitor and improve customer satisfaction metrics through financial analysis and reporting.
2026-03-19T00:00:00Z