<p>Robert Half Technology is looking for a Help Desk Technician to support a client based in Lynnwood, Washington. This is a 100% onsite position, Monday to Friday (8AM-5PM). </p><p><br></p><p><strong>Duration:</strong> Contract; with potential to extend </p><p><strong>Location: </strong>Onsite in Lynnwood, Washington </p><p><strong>Pay rate: </strong>$33/hourly </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-level technical support to end users via phone, email, in person, or a ticketing system</li><li>Troubleshoot and resolve basic hardware, software, and connectivity issues</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals</li><li>Assist with user account creation, access permissions, and system onboarding/offboarding</li><li>Perform routine system checks, updates, and preventative maintenance</li><li>Escalate complex or unresolved issues to senior IT staff when appropriate</li><li>Document issues, solutions, and procedures in ticketing systems and knowledge bases</li><li>Support basic network troubleshooting and device setup</li><li>Follow company IT policies, security standards, and best practices</li></ul>
<p>Robert Half is searching for a service-oriented <strong>Desktop Support Technician </strong>to provide day-to-day technical support for end users in a dynamic, people-first environment tribal organization in Arlington, WA. This role requires strong technical fundamentals, excellent customer service skills, and the confidence to set boundaries when needed. The ideal candidate is a proactive problem-solver who thrives in environments with strong personalities and deeply rooted cultural values.</p><p><br></p><p><strong>Duration: </strong>2 months with potential to extend</p><p><strong>Location: </strong>100% Onsite in Arlington, WA </p><p><strong>Schedule:</strong> 6am – 2pm (during training) | 7am – 3pm (after training)</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide daily desktop support, including setup, configuration, and troubleshooting of workstations and peripherals</li><li>Resolve and track incidents and requests through Jitbit ticketing system</li><li>Troubleshoot Microsoft 365 and other core applications, including Epic and Methasoft</li><li>Manage user accounts, permissions, and access through on-prem Active Directory</li><li>Support Windows 11 environments following a recent OS upgrade</li><li>Diagnose and resolve basic network connectivity and hardware issues</li><li>Deliver high-quality customer service while supporting users with varying technical skill levels</li></ul><p><br></p>