Add your latest resume to match with open positions.

4 results for Service Desk Team Lead in Schaumburg, IL

Help Desk/Desktop Support Analyst

Deerfield, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities. Responsibilities: • Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner. • Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems. • Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts. • Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care. • Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance. • Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary. • Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.
2026-04-28T00:00:00Z

Help Desk Analyst II

Chicago, IL
onsite
Temporary to Hire
42.25 - 50.5 USD / Hourly
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail. Responsibilities:• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.• Provide support for mobile device management, ensuring devices are configured and operating effectively.• Collaborate with team members to address IT concerns and implement solutions that align with business needs.• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.• Follow established protocols and procedures to ensure consistent and reliable IT support services.• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.• Stay updated on emerging IT trends and technologies to enhance support capabilities.• Ensure compliance with company policies and security standards in all IT-related tasks.
2026-04-03T00:00:00Z

Senior Customer Service Lead

Rolling Meadows, IL
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
Our client is looking for a motivated and detail-oriented Senior Customer Service Lead to oversee a team of customer service representatives and enhance overall client satisfaction. Based in Hoffman Estates, Illinois, this role is pivotal in managing customer accounts, improving operational workflows, and ensuring seamless order-to-cash processes. The ideal candidate will thrive in a collaborative environment, driving efficiency while mentoring team members to deliver exceptional service. Responsibilities:• Supervise and coordinate customer order processing, delivery schedules, and sales orders while ensuring smooth transitions to fulfillment and accounting teams.• Establish and enforce response-time service level agreements (SLAs) for customer inquiries, coaching team members to meet accuracy and speed benchmarks.• Analyze customer order patterns and inventory signals to proactively secure orders and avoid service disruptions.• Collaborate with sales teams to forecast demand and provide actionable input during Monthly Sales & Inventory planning meetings.• Streamline workflows for quotes, pricing, inventory availability, and delivery timelines, ensuring documentation of standard procedures for consistency.• Mentor customer service representatives through regular one-on-one meetings, performance evaluations, and cross-training initiatives to build team expertise.• Drive process improvements that enhance inventory management and order accuracy, contributing to overall operational efficiency.• Partner with stakeholders to ensure customer insights are effectively translated into supply chain strategies and actionable volume signals.• Maintain and update department standard operating procedures (SOPs) to reflect best practices and efficiency goals.• Perform additional tasks and projects as assigned to support the department's objectives. Hybrid schedule (Mon–Thurs onsite, Fridays remote)Compensation: $70k–$85k + 10% bonus (based on company performance) Benefits: medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays.
2026-04-16T00:00:00Z

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-04-20T00:00:00Z